Pengaruh Budaya, E-WOM, dan Persepsi Kualitas Produk Terhadap Keputusan Pembelian Tolak Angin
DOI:
https://doi.org/10.35870/emt.v10i3.6200Keywords:
Culture, E-WOM, Purchase Decision, Product Quality Perception, Tolak AnginAbstract
This study aims to analyze the influence of culture, E-WOM, and product quality perception on the purchase decision of Tolak Angin products in Semarang Regency. The use of data in this study came from the distribution of questionnaires through Google Form with purposive sampling techniques and obtained a sample of 112 samples. Data analysis using the SPSS 23.0 device. The use of quantitative methods based on primary data. The statistical analysis technique uses the data quality test method, multiple linear regression, hypothesis test, and F. test which results in (1) culture has a positive and significant effect on the purchase decision of Tolak Angin products. (2) E-WOM has a positive and significant effect on the purchase decision of Tolak Angin products. (3) Product quality perception has a positive and significant effect on the purchase decision of the Wind Repellent product. (4) culture, E-WOM, and product quality perception have a positive and significant effect simultaneously on the purchase decision of Tolak Angin products.
Downloads
References
Agustin, N., & Amron, A. (2022). Pengaruh influencer marketing dan persepsi harga terhadap minat beli skincare pada TikTok Shop. Kinerja, 5(2), 49–61. https://doi.org/10.34005/kinerja.v5i02.2243.
Al-Ansi, A., Olya, H., Dalir, S., Lee, H. Y., & Abdul Rahim, A. (2024). Consumer emotions and behaviors: Double moderation of sign value and source market. Cross Cultural & Strategic Management, 31(4), 513–535. https://doi.org/10.1108/CCSM-06-2023-0100.
Anas, M., Hastuti, I., & Akhmad, K. A. (2024). Pengaruh firm generated content dan persepsi kualitas produk terhadap keputusan pembelian pakaian thrift pada thriftshop Elnassupply. MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis, 2(4). https://doi.org/10.59246/muqaddimah.v2i4.1032.
Anwar, R. N., & Wardani, F. A. (2021). Pengaruh kualitas produk dan kualitas pelayanan terhadap minat beli ulang produk Scarlett di e-commerce Shopee. NUSANTARA: Ilmu Pengetahuan Sosial, 8(5), 1370–1379.
Apriastuti, N. M. D., Aanggraini, N. P. N., & Ribek, P. K. (2022). Pengaruh brand awareness dan electronic word of mouth (eWOM) terhadap keputusan pembelian di situs belanja online Shopee di Kota Denpasar. Jurnal EMAS, 3(1), Article xxx. (Catatan: Volume/issue lengkap tidak tersedia pada sumber asli)
Arinto, A. D., Sitanggang, D. H., Syauqi, M. F., & Fahlevi, M. (2024). The role of time pressure, behavioral control and human interaction in shaping e-commerce continuance intention across product categories in Indonesia. Journal of Electronic Business & Digital Economics. https://doi.org/10.1108/JEBDE-11-2024-0049.
Asmaul, Surabagiarta, I. K., & Purnaningrum, E. (2021). Pengaruh brand image, brand awareness, dan persepsi kualitas terhadap keputusan pembelian The Body Shop. Journal of Sustainability Business Research, 2(2), 294–301. https://doi.org/10.36456/jsbr.v2i2.4068.
Badan Kebijakan Kesehatan, Kementerian Kesehatan Republik Indonesia. (2025). Keanekaragaman hayati, aset berharga Indonesia.
Elsa Rizki Yulindasari, K. F. (2022). Pengaruh e-WOM (electronic word of mouth) terhadap keputusan pembelian kosmetik halal di Shopee. Journal of Islamic Economics and Finance Studies, 3(1), 55–69. https://doi.org/10.47700/jiefes.v3i1.4293.
Fajri, H. A. (2023). Analisis pengaruh faktor budaya, sosial, psikologis dan pribadi terhadap keputusan pembelian konsumen pada restaurant All U Can Eat Oppa BBQ di Kota Pekanbaru. Prosiding Seminar Nasional Ekonomi, Bisnis & Akuntansi, 1, 719–727.
Firdaus, M. F., & Himawati, D. (2022). Pengaruh persepsi harga, persepsi kualitas layanan dan persepsi kemudahan penggunaan terhadap kepuasan konsumen e-commerce Shopee di Kota Depok. Jurnal Ilmiah Ekonomi Bisnis, 27(2), 216–230. https://doi.org/10.35760/eb.2022.v27i2.5259.
Hartono, B., & Mukhlisoh, S. N. (2022). Pengaruh budaya, sosial, dan pribadi terhadap keputusan pembelian jamu tradisional. Jurnal Ecodemica: Jurnal Ekonomi, Manajemen, dan Bisnis, 6(2), 1–9.
Hendrawan, M. Y., & Ibrahim, H. (2024). Analisis pengaruh faktor budaya terhadap perilaku keputusan pembelian konsumen dalam bisnis internasional. JREA: Jurnal Riset Ekonomi dan Akuntansi, 2(1). https://doi.org/10.54066/jrea-itb.v2i1.1246.
Herlina, N., Susanti, Y., Ramadhan, A. E., & Universitas Galuh Ciamis. (2021). Analisis pengaruh faktor pribadi dan budaya terhadap keputusan pembelian. Business Innovation and Entrepreneurship Journal (BIEJ), 3(3), 210–216. https://doi.org/10.35899/biej.v3i3.311.
Hindratno, J., Sahay, M., & Manurung, Y. (2021). Pengaruh budaya, persepsi, dan kepercayaan terhadap keputusan pembelian obat tradisional di UKM Pasar Kahayan Palangka Raya. JEMBA: Jurnal Ekonomi Pembangunan, Manajemen Dan Bisnis, Akuntansi, 1(1), 9–17.
Irona, V. D., & Triyani, M. (2022). Faktor-faktor yang mempengaruhi perilaku konsumen: Kualitas produk, harga dan promosi (literature review SMM). JIM: Jurnal Ilmu Multidisiplin, 1(1), 174–185. https://doi.org/10.38035/jim.v1i1.
Junior, J., & Facrureza, D. (2024). Pengaruh interior ambient terhadap kepuasan pelanggan dimediasi oleh keputusan pembelian konsumen di O’Good Coffee dan Eatery. MES Management Journal, 3(2), 332–349. https://doi.org/10.56709/mesman.v3i2.224.
Kemenpar. (2025). Filosofi dan khasiat jamu khas Indonesia.
Khwaja, M. G. (2025). Decoding e-WOM’s role in financial purchase: Insights on information. Journal of Contemporary Marketing Science. https://doi.org/10.1108/JCMARS-12-2024-0048.
Koellner, T., & Roth, S. (2025). Family businesses and business families in cultural context: Interdisciplinary updates for family business research. Cross Cultural & Strategic Management, 32(2), 374–392. https://doi.org/10.1108/CCSM-04-2022-0060.
Kwan, L. Y. (2024). How do cultural lay beliefs affect trust decisions? The dynamics of lay beliefs and their effects on trust across cultures in e-commerce platforms. Marketing Intelligence & Planning. https://doi.org/10.1108/MIP-10-2024-0702.
Laraswati, C., Harti, H., & Universitas Negeri Surabaya. (2022). Pengaruh persepsi kualitas, citra merek dan etnosentrisme konsumen terhadap minat pembelian produk Somethinc. Jurnal EKOBIS: Ekonomi, Bisnis & Manajemen, 12, 3–6.
Li, B., & Nan, Y. (2025). Warmth or competence: Understanding the effect of brand perception on purchase intention via online reviews. Journal of Contemporary Marketing Science. https://doi.org/10.1108/JCMARS-06-2023-0018.
Li, S., & Wong, D. (2025). Negotiating sexuality, identity and marketplace culture: A case study on Gen Z’s interpretations of Durex’s esports sponsorship in China. International Journal of Sports Marketing and Sponsorship. https://doi.org/10.1108/IJSMS-04-2025-0178.
Liu, H., Jayawardhena, C., Shukla, P., & Osburg, V. (2024). Electronic word of mouth 2.0 (eWOM 2.0) – The evolution of eWOM research in the new age. Journal of Business Research, 176, Article 114587. https://doi.org/10.1016/j.jbusres.2024.114587.
Lorinda, I. P., & Amron, A. (2023). Pengaruh kualitas produk, iklan dan citra merek terhadap keputusan pembelian produk Tolak Angin Sidomuncul di Kota Semarang. MBIA, 22(1), 53–64. https://doi.org/10.33557/mbia.v22i1.2238.
Mardiatmoko, G. (2020). Pentingnya uji asumsi klasik pada analisis regresi linier berganda (studi kasus penyusunan persamaan allometrik kenari muda [Canarium indicum]). Barekeng: Jurnal Ilmu Matematika dan Terapan, 14(3), 333–342. https://doi.org/10.30598/barekengvol14iss3pp333-342.
Marlindawaty. (2020). Analisis faktor sosial, budaya, pribadi dan psikologis terhadap keputusan pembelian di Modeshop Balikpapan. Journal Geoekonomi, 13(2), 191–197. https://doi.org/10.36277/geoekonomi.v13i2.211.
Nur Setiyadi, I., Rahman Alamsyah, A., & Rachmawati, K. I. (2022). Pengaruh kualitas produk, social media marketing, e-WOM, dan promosi terhadap keputusan pembelian konsumen produk skincare Alzena di Kabupaten Pati. Maker: Jurnal Manajemen, 8, 122–136.
Ozkan, F. N., & Kurtulus, S. (2024). The role of consumer characteristics on cultural consumption tendency. Asia-Pacific Journal of Business Administration, 16(3), 482–503. https://doi.org/10.1108/APJBA-03-2022-0111.
Peter, J. P., Olson, J. C., & Grunert, K. G. (1999). Consumer behaviour and marketing strategy. McGraw-Hill.
Putra, B. P., & Arifiansyah, R. (2025). Pengaruh kualitas produk, e-WOM dan brand image terhadap keputusan pembelian di Sate Khas Senayan. BENEFIT: Journal of Business, Economics, and Finance, 3(2), 572–586. https://doi.org/10.37985/benefit.v3i2.1080.
Putri, H. A. (2022). Pengaruh faktor budaya, faktor sosial, faktor pribadi dan faktor psikologis terhadap keputusan pembelian. Ilmu dan Riset Manajemen, 11, 6.
Putri, L. E., & Humaira, M. A. (2023). Pengaruh ulasan produk terhadap keputusan pembelian konsumen. Karimah Tauhid, 2(3), 694–702.
Putri, R. M., Anomsari, A., Purwatiningsih, A. P., & Universitas Dian Nuswantoro. (2024). Pengaruh harga dan nilai yang dirasakan terhadap minat beli ulang dengan keputusan pembelian sebagai variabel intervening pada konsumen Indomaret di Semarang. Jurnal Maneksi, 13(3), 748–764.
Rahmadani, D., Febriansah, R. E., & Yulianto, M. R. (2024). Pengaruh content marketing, celebrity endorsement, dan e-WOM terhadap keputusan pembelian produk di Shopee (studi pada mahasiswa Universitas Muhammadiyah Sidoarjo). Jurnal Darma Agung, 32, 77–91. https://doi.org/10.46930/ojsuda.v32i3.4402.
Roy, K., & Paul, U. K. (2025). Impact of electronic word of mouth (e-WOM) on purchasing decisions: An empirical study. Benchmarking: An International Journal, 32(10), 3901–3936. https://doi.org/10.1108/BIJ-08-2024-0642.
Rumagit, I. A., Lapian, J., & Tampenawas, J. L. (2023). Pengaruh digital marketing, e-WOM dan variasi produk terhadap keputusan pembelian konsumen pada masa pandemi Covid-19 (studi: Konsumen Kopi Kenangan di Kota Manado). 11(1), 1242–1252.
Septyadi, A. K. M., Salamah, M., & Nujiyatillah, S. (2022). Literature review keputusan pembelian dan minat beli konsumen pada smartphone: Harga dan promosi. Jurnal Manajemen Pendidikan dan Ilmu Sosial, 3(1), 301–313. https://doi.org/10.38035/jmpis.v3i1.876.
Setiawan, T., & Hidayat, R. (2022). Pengaruh pemasaran digital, persepsi kualitas, dan citra merek terhadap keputusan pembelian sepatu lokal di marketplace. Journal of Applied Business Administration, 90–100.
Siregar, A. I. (2024). Studi literature: Hubungan e-WOM dan keputusan pembelian. Jurnal Ilmu Multidisplin, 3(1), 50–58. https://doi.org/10.38035/jim.v3i1.547.
Sofwatillah, Risnita, Jailani, M. S., & Saksitha, D. A. (2024). Teknik analisis data kuantitatif dan kualitatif dalam penelitian ilmiah. Journal Genta Mulia, 15(2), 79–91.
Subagyo, B., Sartono, S., & Lagasa, K. D. (2022). Mbah Gedong di Rejotangan Tulungagung. Business, Entrepreneurship, and Management Journal, 1(1), 1–13.
Sudrartono, T., & Saepudin, D. (2020). Kualitas produk, citra merek dan persepsi harga terhadap keputusan pembelian (studi pada konsumen Kopi Lain Hati Lamper Kota Semarang). Al Tijarah, 6(3), 96–107.
Wulandari, A., Priyono, A. A., & Saraswati, E. (2023). Pengaruh citra merek, persepsi kualitas, social media influencers terhadap minat beli produk skincare MS Glow (studi kasus wanita Malang). Jurnal Riset Manajemen, 12(2), 466–476.
Xu, Q., Xiong, Y., & Shao, Y. (2025). How vintage typography shapes brand status: Experimental evidence from traditional. Journal of Product & Brand Management. https://doi.org/10.1108/JPBM-04-2025-5937.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Hanif Hidayatullah, Amron Amron, Aris Puji Purwatiningsih, Linda Ayu Oktoriza

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Copyright Retention and Open Access License
Authors retain copyright of their work and grant the journal non-exclusive right of first publication under the Creative Commons Attribution 4.0 International License (CC BY 4.0).
This license allows unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
2. Rights Granted Under CC BY 4.0
Under this license, readers are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, including commercial use
- No additional restrictions — the licensor cannot revoke these freedoms as long as license terms are followed
3. Attribution Requirements
All uses must include:
- Proper citation of the original work
- Link to the Creative Commons license
- Indication if changes were made to the original work
- No suggestion that the licensor endorses the user or their use
4. Additional Distribution Rights
Authors may:
- Deposit the published version in institutional repositories
- Share through academic social networks
- Include in books, monographs, or other publications
- Post on personal or institutional websites
Requirement: All additional distributions must maintain the CC BY 4.0 license and proper attribution.
5. Self-Archiving and Pre-Print Sharing
Authors are encouraged to:
- Share pre-prints and post-prints online
- Deposit in subject-specific repositories (e.g., arXiv, bioRxiv)
- Engage in scholarly communication throughout the publication process
6. Open Access Commitment
This journal provides immediate open access to all content, supporting the global exchange of knowledge without financial, legal, or technical barriers.