Published: 2026-10-01
Peran Kepuasan Kerja sebagai Mediasi antara Work Life Balance dan Burnout terhadap Kinerja Driver Generasi Z pada ShopeeFood di Kota Semarang
DOI: 10.35870/emt.v10i4.7242
Abstract
The gig economy phenomenon has increased work pressure among Generation Z ShopeeFood drivers, making work-life balance and burnout important factors affecting performance. This study aims to analyze the role of job satisfaction as a mediating variable in the relationship between work-life balance, burnout, and the performance of Generation Z ShopeeFood drivers in Semarang City. A quantitative approach was employed using the Structural Equation Modeling–Partial Least Squares (SEM–PLS) method. Data were collected through a Likert-scale questionnaire from 137 respondents. The results indicate that work-life balance and burnout have a significant positive effect on both job satisfaction and performance. Job satisfaction also has a significant positive effect on performance and mediates the relationship between work-life balance, burnout, and performance. These findings suggest that the performance of Generation Z ShopeeFood drivers is influenced both directly by work-life balance and burnout and indirectly through job satisfaction. Therefore, maintaining work-life balance, managing work pressure, and improving job satisfaction are important factors in enhancing driver performance.
Keywords
Work-Life Balance; Burnout; Job Satisfaction; Performance; ShopeeFood
Article Information
This article has been peer-reviewed and published in the Jurnal EMT KITA. The content is available under the terms of the Creative Commons Attribution 4.0 International License.
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Issue: Vol. 10 No. 4 (2026)
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Section: Articles
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Published: 2026-10-01
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License: CC BY 4.0
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Copyright: © 2026 Authors
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DOI: 10.35870/emt.v10i4.7242
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Natasya Cantika Sifaputri, Universitas Dian Nuswantoro
Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa tengah, Indonesia.
Aris Puji Purwatiningsih, Universitas Dian Nuswantoro
Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa tengah, Indonesia.
Masitha Fahmi Wardhani, Universitas Dian Nuswantoro
Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa tengah, Indonesia.
Raden Ayu Aminah Rizkia Puspita Sari, Universitas Dian Nuswantoro
Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa tengah, Indonesia.
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