Frequently Asked Questions (FAQ)
Author & Reader Support Center 6 Categories · 48 Key Topics
Find quick answers to common questions regarding manuscript submission, template formatting, double-blind peer review, Article Processing Charges (APC), citation metrics, publication ethics, and indexing across our journals.
Category 01
10 Topics1. Manuscript Submission & Author Guidelines
1.1. How do I submit an article to a journal on this portal?
Submissions are accepted only through the Open Journal Systems (OJS) site of each journal. Register an account and select the Author role for the target journal. Then go to Submissions → New Submission and complete the 5-step wizard: agree to the Submission Preparation Checklist, upload the manuscript file, enter the metadata (title, abstract, keywords, contributors), upload supplementary files if needed, and confirm. Submissions sent by email or messaging apps are not processed.
1.2. What file format and template must I use?
Prepare the manuscript in Microsoft Word (
.doc or .docx) strictly following the official article template of the target journal. PDF-only files are not accepted for initial submission because copyediting and layout typesetting require editable text.1.3. Where can I download the manuscript template and author guidelines?
Official bilingual templates—Template (English) and Template (Indonesia) in
.docx format—can be downloaded directly from the Manuscript Template widget in the sidebar. Detailed formatting and preparation rules are available on the Author Guidelines page of each journal. Always use the specific template of the journal you are submitting to.1.4. Does the manuscript file need to be anonymized?
Yes. Because our journals operate a strict double-blind peer review process, the uploaded manuscript file must not contain author names, institutional affiliations, email addresses, self-identifying acknowledgements, or identifying document properties (Microsoft Word metadata). Complete author details are entered separately in the OJS submission metadata form.
1.5. What is the recommended manuscript length and structure?
Length limits vary by journal, so please check the respective template and Author Guidelines. Most original research articles follow the standard IMRAD structure: Introduction, Method, Results and Discussion, Conclusion, and References. The four mandatory ethical declarations (Author Contributions, Funding, Conflict of Interest, and AI Usage) must be placed immediately before the References section.
1.6. Can manuscripts be submitted in languages other than English?
Accepted languages are defined by each journal (typically English and/or Indonesian) as stated in its Language Policy and Author Guidelines. Regardless of the main text language, all submissions must provide an accurate English title, abstract, and keywords to support international indexing and global discoverability.
1.7. Can a submitted manuscript be withdrawn?
Withdrawal is permitted during initial desk evaluation before reviewers are assigned. Once peer review has commenced, authors must submit a formal written withdrawal request signed and agreed upon by all co-authors to the Editor-in-Chief. Unilateral withdrawal after a formal acceptance decision is not accommodated.
1.8. Can I submit the same manuscript to more than one journal at the same time?
No. Simultaneous submission of the same manuscript to multiple journals—including different journals on this portal—is a severe breach of publication ethics. Manuscripts found to be under concurrent review elsewhere will be immediately declined, and the authors' institutions may be notified. However, entirely separate and distinct studies may be submitted to different journals simultaneously.
1.9. Is there a limit on co-authors, and can I change the author list after submission?
There is no rigid cap on the number of co-authors, provided every listed contributor meets the authorship criteria and made substantial intellectual contributions (ghost, guest, and gift authorship are strictly prohibited). Multi-author papers must specify individual roles using the CRediT (Contributor Roles Taxonomy) standard, which can be generated via Contrimetrics (contrimetrics.com). The author list and order should be finalized prior to submission; any subsequent modification requires written consent from all existing and affected authors plus approval from the Editor-in-Chief.
1.10. Is an ORCID iD required, and can I post a preprint?
An ORCID iD is strongly recommended for the corresponding author and all co-authors and should be entered in your OJS user profile and contributor metadata. Posting an unrefereed author preprint on a recognized preprint server prior to submission is allowed, provided it is transparently disclosed in the cover letter. Do not post the final journal-typeset PDF prior to official publication.
Category 02
8 Topics2. Peer Review Process & Evaluation
2.1. What type of peer review do the journals operate?
All journals on this portal implement a rigorous double-blind peer review policy. Both author and reviewer identities remain strictly confidential throughout the evaluation process. Every manuscript passing desk evaluation is reviewed by at least two independent subject-matter experts.
2.2. How long does the review and decision process take?
Each journal states its specific timeline on its Journal Overview page. As a general benchmark across our portal:
- Initial Desk Evaluation: within a few working days (typically 3–7 days) after submission.
- Peer Review Round: approximately 2–4 weeks per review round.
- Author Revision Window: around 14 days for minor revisions and 21–30 days for major revisions.
- Acceptance to Online Publication: typically within 10 working days after final galley proof approval.
2.3. What is an editorial desk evaluation?
Desk evaluation is the initial screening conducted by the Editor-in-Chief or Managing Editor before assigning external peer reviewers. The editorial team verifies alignment with the journal's Focus & Scope, adherence to the official manuscript template, completeness of the four mandatory declarations (CRediT via Contrimetrics, funding, conflict of interest, AI usage), language quality, and plagiarism screening scores.
2.4. What do the editorial decisions mean?
- Accept Submission: the manuscript is accepted as is and proceeds directly to copyediting and production.
- Revisions Required (Minor): minor improvements are needed; the revised version is usually verified directly by the handling editor.
- Resubmit for Review (Major): substantial theoretical, methodological, or empirical revisions are required and will be re-evaluated by the reviewers.
- Resubmit Elsewhere: the research is sound, but the topic falls outside the journal's focus and scope.
- Decline Submission: the manuscript exhibits critical flaws or does not meet the journal's scholarly standards.
2.5. What is the difference between "Minor Revision" and "Major Revision"?
Minor Revision: involves small textual clarifications, formatting adjustments, or reference updates that are typically validated by the handling editor.
Major Revision: requires structural rewriting, deeper data analysis, or methodological clarification, and the revised manuscript is sent back to the original peer reviewers for a second round of evaluation.
Major Revision: requires structural rewriting, deeper data analysis, or methodological clarification, and the revised manuscript is sent back to the original peer reviewers for a second round of evaluation.
2.6. How do I respond to reviewers' comments, and can I ask for more time?
Upload your revised anonymized manuscript along with a structured point-by-point response letter detailing how each reviewer comment was addressed (or providing a polite, evidence-based rebuttal if you disagree), and highlight all changes within the manuscript text. If you require a deadline extension, notify the handling editor via the OJS discussion panel before the revision due date.
2.7. How can I track the status of my manuscript?
Log in to your OJS account and open the Submissions dashboard to view the real-time workflow stage (Submission → Review → Copyediting → Production). Automated email notifications are also sent at major decision points. If your submission exceeds the standard review timeframe, please contact the editorial secretariat quoting your Submission ID.
2.8. Can my manuscript be transferred to another journal on this portal?
Yes. If a manuscript is methodologically sound but better suited to the scope of another journal published on our portal, the editor may recommend an inter-journal transfer. Transfers occur strictly with the authors' explicit consent, after which the manuscript must be formatted according to the receiving journal's template.
Category 03
10 Topics3. Publication, DOI, Indexing & Citation Metrics
3.1. What is the publication frequency and schedule?
Each journal operates on a regular publication frequency (such as biannual, triannual, or quarterly) as specified on its Publication Frequency page. Submissions are open year-round on a rolling basis. Manuscripts finalized after an issue's capacity or closing date are scheduled for the next upcoming issue.
3.2. When will my accepted article appear online?
Following formal acceptance, the manuscript undergoes professional copyediting, layout typesetting, and final author proofreading (galley proof check). Once the final proof is approved by the corresponding author and administrative requirements are completed, the article is published online in the scheduled issue.
3.3. Do journals publish articles via "Online First" or "Early Access"?
Yes, where supported by the journal's workflow. Accepted articles that have completed typesetting and final proofreading may be published online ahead of full issue completion with a permanent DOI, allowing immediate reading, sharing, and citation.
3.4. Do authors receive a Letter of Acceptance (LoA) and a publication certificate?
Yes. An official Letter of Acceptance (LoA) signed by the Editor-in-Chief is issued to the Corresponding Author once the manuscript receives an acceptance decision and completes administrative confirmation. Electronic publication certificates are also available upon publication.
3.5. Are published articles assigned a persistent DOI?
Yes. Every published article is registered with Crossref and assigned a unique, persistent Digital Object Identifier (DOI) to ensure permanent citation linking and global metadata harvesting.
3.6. Are the journals fully Open Access? Which license applies?
Yes. All journals provide immediate Open Access to published content without subscription or paywall barriers. Articles are published under the Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0), which permits unrestricted sharing, distribution, and adaptation in any medium, provided appropriate credit is given to the original author(s) and source, and any derivative works are distributed under the same license. Authors retain copyright and grant the journal the right of first publication.
3.7. What citation style and reference tools should I use?
Authors must use reference management software such as Mendeley, Zotero, or EndNote and follow the citation style specified in the journal's Author Guidelines (such as APA or IEEE). Prioritize recent, peer-reviewed primary journal sources published within the last 5–10 years, ensure every in-text citation matches the bibliography, and include the active DOI for each reference whenever available.
3.8. Can I correct an error after my article is published?
Authors must review their galley proofs carefully before publication. If an error is discovered post-publication, contact the editorial office immediately. Minor typographical or layout issues may be corrected directly, whereas substantive changes affecting data, formulas, affiliations, or authorship require a formal Corrigendum / Erratum linked to the original article record.
3.9. Where are the journals accredited, indexed, and digitally preserved?
Each journal lists its national accreditation (such as SINTA) and indexing coverage on its Abstracting & Indexing page. Across our publishing platform, journals are indexed and discoverable in major national and international databases including SINTA, Google Scholar, Crossref, Dimensions, ROAD, Index Copernicus International (ICI), OpenAlex, Semantic Scholar, Garuda, BASE, CORE, Scilit, Scite, SciSpace, Connected Papers, Fatcat Wiki, Neliti, Indonesia OneSearch, Perpustakaan Nasional RI (Perpusnas), ResearchGate, ResearchBib, OpenAIRE, JournalTOCs, Redalyc, Baidu Scholar, Internet Archive, LENS.ORG, and Eurasian Scientific Journal Index (ESJI). Long-term digital preservation is safeguarded through LOCKSS, CLOCKSS, and the PKP Preservation Network (PKP-PN).
3.10. How can authors track article citation metrics and visibility after publication?
Every published article landing page features integrated Citation Metrics powered by Dimensions and PlumX Metrics to track real-time citations, usage, captures, mentions, and social media impact. In addition, each article includes an Explore Elsewhere discovery panel that connects readers and authors directly to the article's record across global scholarly graphs and citation indexes, including Scite, Dimensions, Google Scholar, Semantic Scholar, Crossref, Garuda, BASE, OpenAlex, The Lens (Lens.org), CORE, and OpenCitations.
Category 04
5 Topics4. Article Processing Charges (APC) & Waivers
4.1. Is there a submission fee or initial screening charge?
No. Manuscript submission (IDR 0 / Free), initial editorial desk evaluation, similarity screening, and double-blind peer review are completely free of charge. Fees apply only if a manuscript is formally accepted for publication.
4.2. What is the Article Processing Charge (APC) and what does it cover?
The Article Processing Charge (APC) supports editorial workflow management, plagiarism screening, professional copyediting, layout production, Crossref DOI registration, indexing distribution, and long-term digital archiving (LOCKSS, CLOCKSS, and PKP-PN). Detailed fee schedules are stated on the Publication Fees (APC) page of each journal. Editorial decisions are based solely on academic merit and are independent of an author's ability to pay.
4.3. Are APC waivers or financial assistance available?
Yes. Partial or full APC waivers may be granted to authors demonstrating genuine financial hardship, unfunded independent researchers, or scholars from low-income countries. Waiver requests must be submitted in writing to the editorial office prior to manuscript submission and are evaluated independently of the peer review process.
4.4. When is the APC paid, and is it refundable?
The APC is invoiced only after the manuscript has passed peer review and received a formal editorial acceptance decision. Once copyediting and production work have commenced, the APC is non-refundable, including if the authors subsequently request withdrawal. Always make payments solely to the official account stated on the journal invoice and retain your payment receipt.
4.5. Do I pay anything if my manuscript is declined, or are there hidden charges?
No fee is charged if a manuscript is declined during desk evaluation or after peer review. There are no hidden charges for color figures, online supplementary data, or standard page lengths unless explicitly stated on the journal's Publication Fees (APC) page.
Category 05
9 Topics5. Publication Ethics & Integrity Policies
5.1. What is the maximum similarity index allowed, and which tools are used?
Every submitted manuscript undergoes automated plagiarism and text-similarity screening using iThenticate, Turnitin, and Copyleaks prior to peer review. The maximum tolerated overall similarity index is below 20% (excluding bibliography and properly quoted text), with no single source exceeding reasonable overlap limits. Manuscripts exceeding this threshold are returned for revision or declined during initial screening.
5.2. What counts as self-plagiarism or duplicate publication?
Reusing substantial portions of your own previously published text, data, or figures without transparent citation and disclosure constitutes text recycling (self-plagiarism). Publishing substantially identical findings in more than one venue constitutes duplicate (redundant) publication. Authors must properly cite and disclose any related prior work, including academic theses or dissertations from which the paper is derived.
5.3. Does the journal accept expanded conference papers?
Expanded versions of conference papers are considered only if the manuscript has been substantially extended with significant new empirical data, deeper analysis, or novel technical discussions, and provided the original proceedings' copyright terms permit republication. Authors must disclose the prior conference paper in the cover letter and cite it explicitly within the manuscript.
5.4. What is the post-publication correction and retraction policy?
Our journals strictly adhere to Committee on Publication Ethics (COPE) guidelines. Honest errors impacting clarity or data interpretation are addressed via a formal Corrigendum / Erratum. Severe ethical breaches—such as data fabrication, falsification, plagiarism, unethical research, or duplicate publication—result in formal article Retraction. Retracted articles remain visible in the digital archive clearly watermarked as "RETRACTED" to preserve the integrity of the scholarly record.
5.5. Is ethical clearance mandatory for research involving human subjects?
Yes. Research involving human participants, clinical or behavioral trials, sensitive surveys, interviews, or identifiable personal data must state formal approval from an Institutional Review Board (IRB) or Research Ethics Committee in accordance with the Declaration of Helsinki. Authors must also state in the Method section how informed consent was obtained from participants.
5.6. What is the policy on Generative AI and AI-assisted writing tools?
Generative AI and AI-assisted tools—such as ChatGPT, Gemini, Claude, Microsoft Copilot, Grammarly AI, DeepL, QuillBot, and Perplexity—may be used strictly to assist with grammar, translation, language polishing, and readability. AI tools cannot be listed as co-authors, and must never be used to fabricate empirical data, manipulate images, generate unverified scientific conclusions, or invent bibliographic citations. Any use of AI tools must be transparently declared in the manuscript's AI Usage Statement (specifying the tool name, version, and purpose). Furthermore, peer reviewers and editors are strictly prohibited from uploading confidential manuscripts into public AI platforms.
5.7. What are the mandatory declarations required in every manuscript?
Every manuscript must include 4 Mandatory Declarations placed immediately before the References section:
- Author Contributions: structured according to the CRediT (Contributor Roles Taxonomy) standard, which can be compiled and formatted using Contrimetrics (contrimetrics.com).
- Funding Statement: disclosing all research grants, sponsors, and contract numbers, or explicitly stating that the research received no external funding.
- Conflict of Interest: declaring any financial, commercial, institutional, or personal competing interests, or stating that no conflict of interest exists.
- AI Usage Statement: disclosing any Generative AI or AI-assisted tools (e.g., ChatGPT, Gemini, Claude, Microsoft Copilot, Grammarly AI, DeepL, QuillBot, Perplexity) used during manuscript preparation, or stating that no AI tools were used.
5.8. Do I have to share my research data?
To promote open science and reproducibility, authors are strongly encouraged to deposit underlying datasets, source code, and research instruments in recognized open repositories (such as Zenodo, Figshare, Dryad, GitHub, or Mendeley Data) and cite the persistent repository link within the manuscript. If data cannot be publicly shared due to privacy, ethical, or legal restrictions, this must be explicitly stated.
5.9. How do I report an ethical concern, appeal a decision, or declare a reviewer conflict of interest?
Allegations of research misconduct or substantiated appeals against editorial decisions should be submitted in writing with supporting evidence to the Editor-in-Chief via the details on the journal's Contact Information page (or directly to the publisher if the concern involves the Editor-in-Chief). Reviewers and editors who identify a competing interest (such as recent co-authorship, shared institutional affiliation, or personal relationship with the authors) must disclose it immediately and recuse themselves from handling the manuscript.
Category 06
6 Topics6. Account, OJS System & Technical Support
6.1. How do I register an account on the journal portal?
Click Register in the top navigation bar of the target journal. Complete all required profile fields (full name, institutional affiliation, country, and active email address), check the option to register as an Author (and optionally Reviewer), and complete the registration. Ensure your profile metadata is accurate, as it is used directly for indexing and Crossref DOI deposits.
6.2. Can I use one user account across multiple journals on this portal?
Yes, if your account was created on this central OJS installation, you can enroll your existing account into additional journals on the portal via your User Profile → Roles settings, or by logging in to the target journal and enabling the Author role. Please avoid creating duplicate accounts under different email addresses.
6.3. What should I do if I forget my OJS password?
Go to the Login page, click Forgot your password?, and enter your registered email address. The system will send an automated password reset link. If the email does not appear within a few minutes, check your Spam/Junk folder or contact the editorial secretariat for manual assistance.
6.4. Why did I not receive confirmation or notification emails from OJS?
Automated emails from OJS may occasionally be filtered into your Spam, Junk, or Promotions folder, or blocked by strict institutional mail firewalls. Please whitelist the journal's official domain in your email client, verify that your registered email address has no typographical errors, and regularly check your OJS Submissions dashboard for updates.
6.5. How can I apply to become a peer reviewer?
Researchers with a strong publication record in relevant fields are welcome to join our reviewer panel. You can select the Reviewer role along with your reviewing interests in your OJS profile, or contact the editorial secretariat via the Contact Information page with your brief CV and academic profile identifiers (ORCID iD, Scopus Author ID, SINTA ID, or Google Scholar). Active reviewers receive official electronic recognition certificates upon completing reviews.
6.6. Who can I contact for technical support, and what details should I include?
For technical assistance regarding submission errors, account access, or metadata updates, please reach out to our support team using the details listed on the journal's Contact Information page. To help us resolve your inquiry quickly, always include the Journal Name, Manuscript Submission ID, Corresponding Author Name, and a brief description or screenshot of the issue.
Still have questions not covered above? Please reach out to the Editorial Secretariat via the journal's Contact Information page.