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Abstract

This study aims to analyze the influence of switching costs, reputation, and transaction convenience on purchasing decisions, with trust as a moderating variable. The population of this study were consumers who make shopping transactions through the TikTok platform. The sample used in this study was 131 respondents, collected using a non-probability sampling method, namely accidental sampling. The analytical methods used were multiple linear regression and Moderating Regression Analysis (MRA). The results of statistical tests with multiple linear regression analysis showed that, of the three independent variables, only the transaction convenience variable had a significant effect on purchasing decisions, while the switching cost and reputation variables were proven to have no significant effect. The results of statistical tests with Moderating Regression Analysis showed that the trust variable was able to strengthen the influence of switching costs and reputation on purchasing decisions, but was unable to moderate the effect of transaction convenience on purchasing decisions.

Keywords

Switching Costs Reputation Transaction Convenience Trust

How to Cite

Citation Format
Afrienza, R., Mutmainah, I., & Rumna, R. (2026). Perilaku Konsumen dalam Pengambilan Keputusan Pembelian secara Online melalui Platform TikTok Shop. Jurnal EMT KITA, 10(4), 1867-1884. https://doi.org/10.35870/emt.v10i4.5439

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Author Biographies

Rizaldo Afrienza, Universitas Nusa Bangsa

Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Nusa Bangsa, Kota Bogor, Provinsi Jawa Barat, Indonesia.

Isbandriyati Mutmainah, Universitas Nusa Bangsa

Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Nusa Bangsa, Kota Bogor, Provinsi Jawa Barat, Indonesia.

Rumna Rumna, Universitas Nusa Bangsa

Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Nusa Bangsa, Kota Bogor, Provinsi Jawa Barat, Indonesia.

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Copyright (c) 2026 Rizaldo Afrienza, Isbandriyati Mutmainah, Rumna Rumna

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