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Keywords: "Service Management"

The Influence of Human Resource Quality, Organizational Commitment, and Work Motivation on Employee Performance at Two Medan Madya Tax Services Offices

Authors: Nurul Febriyana Luhty Hasibuan, Mira Srinina Bangun, Martunis, Teuku Mirza, Sri Gustina Pane, Sri Rahayu

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Nurul Febriyana Luhty Hasibuan: Universitas Islam Sumatra Utara , Affiliation name not available
Mira Srinina Bangun: Universitas Islam Sumatra Utara , Affiliation name not available
Martunis: Universitas Islam Sumatra Utara , Affiliation name not available
Teuku Mirza: Universitas Islam Sumatra Utara , Affiliation name not available
Sri Gustina Pane: Universitas Islam Sumatra Utara , Affiliation name not available
Sri Rahayu: Universitas Islam Sumatra Utara , Affiliation name not available
Pages: 514-522
DOI:  10.35870/emt.v8i1.2170
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Pengaruh Customer Relationship Management dan Kualitas Layanan Terhadap Kepuasan Nasabah PT. Clipan Finance Bandar Lampung

Authors: Hafiz Fernanda Putra, Tri Lestira Putra Warga Negara

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Hafiz Fernanda Putra: Universitas Bandar Lampung
Tri Lestira Putra Warga Negara: Universitas Bandar Lampung
Pages: 137-146
DOI:  10.35870/emt.v8i1.1910
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Implementasi Manajemen Strategi Bank Syariah Indonesia (BSI) Tbk, Cabang Banda Aceh dalam Meningkatkan Kualitas Mutu Pelayanan Nasabah

Authors: Wahyuni Harahap, Zuliani, Ikhsan Fajri, A. Hamid, Putri Mauliza

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Wahyuni Harahap: Affiliation name not available , AMIK Jabal Ghafur
Zuliani: Universitas Serambi Mekkah
Ikhsan Fajri: Universitas Serambi Mekkah
A. Hamid: Universitas Serambi Mekkah
Putri Mauliza: Universitas Serambi Mekkah
Pages: 324-333
DOI:  10.35870/emt.v9i1.3599
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Pengaruh Customer Relationship Management dan Kualitas Layanan Terhadap Kepuasan Konsumen Toko Emas Karunia Jaya

Authors: Hendri Dunan, Adean Saputra

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Hendri Dunan: Universitas Bandar Lampung
Adean Saputra: Universitas Bandar Lampung
Pages: 627-636
DOI:  10.35870/emt.v8i2.2327
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Keputusan Pembelian melalui E-Service Quality dan Pemasaran Media Sosial: Peran Mediasi Brand Image pada Zara di Kota Semarang

Authors: Sheila Eldina, Haunan Damar, Maria Safitri, Elia Resha Fatmawati

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Sheila Eldina: Universitas Dian Nuswantoro
Haunan Damar: Universitas Dian Nuswantoro
Maria Safitri: Universitas Dian Nuswantoro
Elia Resha Fatmawati: Universitas Dian Nuswantoro
Pages: 2028-2047
DOI:  10.35870/emt.v10i4.6780
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The Influence of Product Quality and Service Quality on Customer Satisfaction at Butterfields Café

Authors: Qonita Audreya, Johannes Kurniawan, Juliana Juliana

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Qonita Audreya: Universitas Pelita Harapan
Johannes Kurniawan: Universitas Pelita Harapan
Juliana Juliana: Universitas Pelita Harapan
Pages: 1707-1715
DOI:  10.35870/emt.v9i4.4725
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Efektifitas Pelaksanaan Fungsi Manajemen dalam Meningkatkan Pelayanan pada BAPPELITBANGDA Kabupaten Tojo Una-Una

Authors: Abdul Khalid Hs. Pandipa

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Abdul Khalid Hs. Pandipa: Universitas Sintuwu Maroso
Pages: 291-300
DOI:  10.35870/emt.v7i1.948
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How Critical Chain Project Management and IoT-Based Predictive Maintenance Enhance Infrastructure Delivery: A Case Study of Mid-Scale Bridge Construction in Central Java

Authors: Mohammad Akbar Arravli, Dessy Isfianadewi, Yusuf Ahmad Sudrajat

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Mohammad Akbar Arravli: Islamic University of Indonesia
Dessy Isfianadewi: Islamic University of Indonesia
Yusuf Ahmad Sudrajat: Islamic University of Indonesia
Pages: 1014-1024
DOI:  10.35870/emt.v9i3.4326
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The Influence of Work Environment, Work Experience and Work Discipline on The Performance of Tanjungbalai City Education Service Employees

Authors: Dewi Mayang Sari, Veronika Simanjuntak, Ruri Apridah, Sri Juliani Siregar, Amirul Syah, Dewi Budiarti Isnaini

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Dewi Mayang Sari: North Sumatra Islamic University
Veronika Simanjuntak: North Sumatra Islamic University
Ruri Apridah: North Sumatra Islamic University
Sri Juliani Siregar: North Sumatra Islamic University
Amirul Syah: North Sumatra Islamic University
Dewi Budiarti Isnaini: Universitas Muhammadiyah Sumatera Utara
Pages: 605-611
DOI:  10.35870/emt.v8i2.2272
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Peningkatan Kualitas Layanan untuk Meningkatkan Minat Konsumen di Rest Area KM 49A Tol Bakauheni Palembang

Authors: Bintang Setiawan, Defrizal

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Bintang Setiawan: Universitas Bandar Lampung
Defrizal: Universitas Bandar Lampung
Pages: 492-497
DOI:  10.35870/emt.v8i1.2133
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The Influence of Workload, Work Motivation, and Job Satisfaction on Employee Performance at the Lubuk Pakam Pratama Tax Services Office

Authors: Astri Novia, Asita Rahmadhayanti, Ahmad Ramadhan Simatupang, Ahmadi, Tengku Ahmad Helmi, Eddi Suprayitno

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Astri Novia: Universitas Islam Sumatra Utara , Affiliation name not available
Asita Rahmadhayanti: Universitas Islam Sumatra Utara , Affiliation name not available
Ahmad Ramadhan Simatupang: Universitas Islam Sumatra Utara , Affiliation name not available
Ahmadi: Universitas Islam Sumatra Utara , Affiliation name not available
Tengku Ahmad Helmi: Universitas Islam Sumatra Utara , Affiliation name not available
Eddi Suprayitno: Universitas Islam Sumatra Utara , Affiliation name not available
Pages: 523-531
DOI:  10.35870/emt.v8i1.2172
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The Impact of Workplace Discipline, Placement, and Environmental Conditions on Employee Performance at the East Medan Pratama Tax Services Office

Authors: M.Tareh Khaifis Lubis, Veriana, Hendardi Gama Putra, Arie Febiansyah Pasaribu, Safrida, Yusrita

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M.Tareh Khaifis Lubis: Universitas Islam Sumatra Utara , Affiliation name not available
Veriana: Universitas Islam Sumatra Utara , Affiliation name not available
Hendardi Gama Putra: Universitas Islam Sumatra Utara , Affiliation name not available
Arie Febiansyah Pasaribu: Universitas Islam Sumatra Utara , Affiliation name not available
Safrida: Universitas Islam Sumatra Utara , Affiliation name not available
Yusrita: Universitas Islam Sumatra Utara , Affiliation name not available
Pages: 507-513
DOI:  10.35870/emt.v8i1.2169
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The Effect of Electronic Service Quality on Customer Trust and Its Implication on Repurchase Intention of Online Travel Agency Customers

Authors: Frans Sudirjo, Asnawati, Slamet Riyadi, Musran Munizu, Wa Ode Nur Ainun

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Frans Sudirjo: Universitas 17 Agustus 1945 Semarang
Asnawati: Mulawarman University
Slamet Riyadi: Universitas Dr. Soetomo
Musran Munizu: Hasanuddin University
Wa Ode Nur Ainun: Universitas Dayanu Ikhsanuddin
Pages: 591-596
DOI:  10.35870/emt.v7i3.1110
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Pengaruh Manajemen Pelayanan dan Produktivitas Kerja Pegawai Terhadap Akreditasi UPT Puskesmas Segala Mider Bandar Lampung

Authors: Vina Oktalisya, Ardansyah

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Vina Oktalisya: Universitas Bandar Lampung
Ardansyah : Universitas Bandar Lampung
Pages: 1184-1189
DOI:  10.35870/emt.v7i4.1616
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The Impact of Attractiveness, Facilities, and Service Quality on Visitor Satisfaction: A Case Study of XYZ Attraction

Authors: Evan Crysthiansen Kalimin, Reagan brian, Dessy Natalia

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Evan Crysthiansen Kalimin: Universitas Pelita Harapan
Reagan brian: Universitas Pelita Harapan
Dessy Natalia: Universitas Pelita Harapan
Pages: 1549-1560
DOI:  10.35870/emt.v10i3.6313
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Strategi Pengelolaan Hotel Berbasis Kearifan Lokal dalam Mendukung Pariwisata Berkelanjutan di Sumatera Utara

Authors: Riza Afni, Susi Marta Tambunan, Rianto Manurung, Kaleb Yusuf Sinay

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Riza Afni: Akademi Pariwisata Medan Hotel School
Susi Marta Tambunan: Akademi Pariwisata Medan Hotel School
Rianto Manurung: Akademi Pariwisata Medan Hotel School
Kaleb Yusuf Sinay: Akademi Pariwisata Medan Hotel School
Pages: 1832-1841
DOI:  10.35870/emt.v10i3.7109
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Peran Pengembangan Karier, Kepemimpinan Humanis, Integritas Profesi, dan Manajemen Kinerja terhadap Modernisasi SDM Polri

Authors: Slamet Riyadi, Rahmadsyah Lubis

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Slamet Riyadi: Sekolah Tinggi Ilmu Kepolisian
Rahmadsyah Lubis: Sekolah Tinggi Ilmu Kepolisian
Pages: 905-912
DOI:  10.35870/emt.v10i2.6046
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Implementasi Sistem Pengendalian Manajemen Berbasis Prinsip Good Corporate Governance untuk Meningkatkan Kinerja Pelayanan Publik pada Kantor Dispendukcapil Kota Surabaya

Authors: Yekti Utami, Bonnie Soeherman

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Yekti Utami: University of Surabaya
Bonnie Soeherman: University of Surabaya
Pages: 213-222
DOI:  10.35870/emt.v9i1.3479
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Analisis Pengaruh Kompetensi Aparatur, Etos Pelayanan Publik, Adaptasi Teknologi, dan Komunikasi Internal terhadap Keberhasilan Transformasi Polri

Authors: Syafruddin Syafruddin, Shinta Novita Sari

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Syafruddin Syafruddin: Sekolah Tinggi Ilmu Kepolisian
Shinta Novita Sari: Sekolah Tinggi Ilmu Kepolisian
Pages: 845-855
DOI:  10.35870/emt.v10i2.6044
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Manajemen Kebijakan Pemerintah dalam Mewujudkan Wisata Islami di Pantai Kabupaten Aceh Timur

Authors: Ismail, Muliana

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Ismail: Akademi Keuangan Perbankan Nusantara , Affiliation name not available
Muliana: Institusi Agama Islam Negeri Lhokseumawe , Affiliation name not available
Pages: 112-118
DOI:  10.35870/emt.v9i1.3394
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Peran Manajemen Talenta, Profesionalisme Anggota, Kualitas Pengawasan Internal, dan Kepuasan Kerja terhadap Kinerja Transformasi Reformasi Polri

Authors: Agung Kusprabandaru, Vita Mayastinasari

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Agung Kusprabandaru: Sekolah Tinggi Ilmu Kepolisian
Vita Mayastinasari: Sekolah Tinggi Ilmu Kepolisian
Pages: 913-921
DOI:  10.35870/emt.v10i2.6047
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Dinamika Sumber Daya Manusia (SDM): Studi Tentang Turnover Karyawan Pada Rumah Makan Padang “Ananda”

Authors: Ilham Atim Suistaya, Sutarman Sutarman, Iskandarini Iskandarini

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Ilham Atim Suistaya: Universitas Sumatera Utara
Sutarman Sutarman: Universitas Sumatera Utara
Iskandarini Iskandarini: Universitas Sumatera Utara
Pages: 1485-1494
DOI:  10.35870/emt.v9i4.4782
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Peran Manajemen Strategi dalam Mengintegrasikan Big Data untuk Keputusan Keuangan Digital: Studi Kasus pada Perbankan Digital di Indonesia

Authors: Masno Marjohan, Hadi Supratikta, Reza Nugraha, Rika Septiani, Siti Patmah, Sakdanur Sakdanur, Anton Antoniii, M. Mahsus

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Masno Marjohan: Universitas Pamulang
Hadi Supratikta: Universitas Pamulang
Reza Nugraha: Universitas Pamulang
Rika Septiani: Universitas Pamulang
Siti Patmah: Universitas Pamulang
Sakdanur Sakdanur: Universitas Pamulang
Anton Antoniii: Universitas Pamulang
M. Mahsus: Universitas Pamulang
Pages: 1513-1520
DOI:  10.35870/emt.v9i4.4771
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Penerapan Kearifan Lokal dalam Strategi Manajemen Hotel: Studi Kasus Hotel Santika Premiere Dyandra Hotel & Convention dalam Mendukung Pariwisata Berkelanjutan di Sumatera Utara

Authors: Susi Marta Tambunan, Riza Afni, Rianto Manurung

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Susi Marta Tambunan: Akademi Pariwisata Medan Hotel School
Riza Afni: Akademi Pariwisata Medan Hotel School
Rianto Manurung: Akademi Pariwisata Medan Hotel School
Pages: 1221-1233
DOI:  10.35870/emt.v9i3.4599
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Marketing Strategy Management in Increasing the Marketability of MSME Products in Facing Market Competition

Authors: Banta Karollah, Muhammad, Nia Kurniasih, Mohammad Jon Tasrif

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Banta Karollah: Sekolah Tinggi Ilmu Ekonomi Sabang Banda Aceh , Affiliation name not available
Muhammad: Sekolah Tinggi Ilmu Ekonomi Sabang Banda Aceh , Affiliation name not available
Nia Kurniasih: Universitas Sali Al-Aitaam , Affiliation name not available
Mohammad Jon Tasrif: Universitas Borobudur
Pages: 1373-1381
DOI:  10.35870/emt.v8i4.3135
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