Pengaruh Budaya, E-WOM, dan Persepsi Kualitas Produk Terhadap Keputusan Pembelian Tolak Angin

Authors

  • Hanif Hidayatullah Universitas Dian Nuswantoro
  • Amron Amron Universitas Dian Nuswantoro
  • Aris Puji Purwatiningsih Universitas Dian Nuswantoro
  • Linda Ayu Oktoriza Universitas Dian Nuswantoro

DOI:

https://doi.org/10.35870/emt.v10i3.6200

Keywords:

Culture, E-WOM, Purchase Decision, Product Quality Perception, Tolak Angin

Abstract

This study aims to analyze the influence of culture, E-WOM, and product quality perception on the purchase decision of Tolak Angin products in Semarang Regency. The use of data in this study came from the distribution of questionnaires through Google Form with purposive sampling techniques and obtained a sample of 112 samples. Data analysis using the SPSS 23.0 device. The use of quantitative methods based on primary data. The statistical analysis technique uses the data quality test method, multiple linear regression, hypothesis test, and F. test which results in (1) culture has a positive and significant effect on the purchase decision of Tolak Angin products. (2) E-WOM has a positive and significant effect on the purchase decision of Tolak Angin products. (3) Product quality perception has a positive and significant effect on the purchase decision of the Wind Repellent product. (4) culture, E-WOM, and product quality perception have a positive and significant effect simultaneously on the purchase decision of Tolak Angin products.

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Author Biographies

  • Hanif Hidayatullah, Universitas Dian Nuswantoro

    Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa tengah, Indonesia.

  • Amron Amron, Universitas Dian Nuswantoro

    Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa tengah, Indonesia.

  • Aris Puji Purwatiningsih, Universitas Dian Nuswantoro

    Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa tengah, Indonesia.

  • Linda Ayu Oktoriza, Universitas Dian Nuswantoro

    Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Dian Nuswantoro, Kota Semarang, Provinsi Jawa tengah, Indonesia.

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Published

2026-07-01

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How to Cite

Hidayatullah, H., Amron, A., Purwatiningsih, A. P., & Oktoriza, L. A. (2026). Pengaruh Budaya, E-WOM, dan Persepsi Kualitas Produk Terhadap Keputusan Pembelian Tolak Angin. Jurnal EMT KITA, 10(3), 1238-1250. https://doi.org/10.35870/emt.v10i3.6200

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