Published: 2026-07-01
Kualitas Pelayanan sebagai Jembatan antara Akreditasi dan Kepercayaan Publik Rumah Sakit
DOI: 10.35870/emt.v10i3.6333
Abstract
This study aims to analyze the effect of accreditation of the Zaenal Abidin Pagar Alam Regional General Hospital (RSUD) in Way Kanan Regency on public image and trust, with service quality as a mediating variable. The background of this study is based on the phenomenon of a decrease in the number of outpatients and inpatients over the past six months even though the hospital has obtained Plenary accreditation. This study uses a quantitative approach with a causal research type. A sample of 100 respondents was obtained through accidental sampling technique. Data collection was carried out using a questionnaire, while data analysis used SmartPLS 3 through validity and reliability testing, as well as path analysis to determine direct and indirect effects.
Keywords
Quality of Service; Accreditation; Public Trust and Hospital Image
Article Information
This article has been peer-reviewed and published in the Jurnal EMT KITA. The content is available under the terms of the Creative Commons Attribution 4.0 International License.
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Issue: Vol. 10 No. 3 (2026)
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Section: Articles
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Published: 2026-07-01
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License: CC BY 4.0
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Copyright: © 2026 Authors
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DOI: 10.35870/emt.v10i3.6333
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Asep Tri Widodo, Universitas Bandar Lampung
Universitas Bandar Lampung, Kota Bandar Lampung, Provinsi Lampung, Indonesia.
Haninun Haninun, Universitas Bandar Lampung
Universitas Bandar Lampung, Kota Bandar Lampung, Provinsi Lampung, Indonesia.
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