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Keywords: "Loyalty"

The Effect of Promotion, E-Service Quality and Price on Customer Satisfaction and Its Implication on Loyalty of Tokopedia Customers

Authors: Frans Sudirjo, Vivid Violin, Akmal Abdullah, Ifadhila, Muhammad Subhan Iswahyudi

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Frans Sudirjo: Universitas 17 Agustus 1945 Semarang
Vivid Violin: Politeknik Maritim AMI Makassar
Akmal Abdullah: Politeknik Pertanian Negeri Pangkep
Ifadhila: Politeknik Pertanian Negeri Pangkajene
Muhammad Subhan Iswahyudi: ICTCS-Indonesian Center for Team Coaching Studies
Pages: 1724-1728
DOI:  10.35870/jemsi.v9i5.1473
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Kepuasan Pasien, Mutu Pelayanan, dan Fasilitas Puskesmas dalam Membangun Loyalitas Pasien di Puskesmas Kuala Behe

Authors: Tapianus Topo, Sumeidi Kadarisman, Rulia Rulia, Rahadian Malik, Kosasih Kosasih

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Tapianus Topo: Universitas Sangga Buana
Sumeidi Kadarisman: Universitas Sangga Buana
Rulia Rulia: Universitas Sangga Buana
Rahadian Malik: Universitas Sangga Buana
Kosasih Kosasih: Universitas Sangga Buana
Pages: 159-171
DOI:  10.35870/jemsi.v12i1.5612
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The Role of Customer Satisfaction and Service Quality on Customer Loyalty: Case Study of M-Banking Services

Authors: I Wayan Gede Antok Setiawan Jodi, Sherry Adelia, Khamaludin, Prety Diawati, Ratnawita

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I Wayan Gede Antok Setiawan Jodi: Universitas Mahasaraswati Denpasar
Sherry Adelia: Universitas Muhammadiyah
Khamaludin: Universitas Islam Syekh Yusu
Prety Diawati: Sekolah Vokasi-Universitas Logistik dan Bisnis Internasional
Ratnawita: STIMA IMM
Pages: 285-289
DOI:  10.35870/jemsi.v9i2.1018
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The Effect of Perceived Value Using the Gamification Program on Customer Loyalty through Customer Satisfaction as an Intervening Variable (Study on Dana E-Wallet Application Users)

Authors: Chandra Deri Andika, Mahrinasari, Dwi Asri Siti Ambarwati

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Chandra Deri Andika: Management Department, University of Lampung, Lampung, Indonesia
Mahrinasari: Management Department, University of Lampung, Lampung, Indonesia
Dwi Asri Siti Ambarwati: Management Department, University of Lampung, Lampung, Indonesia
Pages: 1679-1690
DOI:  10.35870/jemsi.v9i4.1472
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Pengaruh Brand Image, Brand Satisfaction dan Brand Trust Terhadap Brand Loyalty Pelanggan Outfix di Wilayah Bandung

Authors: Annisa Selly Aprianti, Dadan Abdul Aziz Mubarok

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Annisa Selly Aprianti: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Pages: 2034-2048
DOI:  10.35870/jemsi.v11i4.4250
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The Effect of Gamification in Loyalty Programs on the Loyalty of Marketplace User Using the Expectation-Confirmation Model (ECM)

Authors: Zunan Setiawan, Chevy Herli Sumerli A, Errie Margery, NYI Dewi Puspitasari, Alim Hardiansyah

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Zunan Setiawan: Universitas Ahmad Dahlan
Chevy Herli Sumerli A: Universitas Pasundan
Errie Margery: STIE Professional Manajemen College Indonesia
NYI Dewi Puspitasari: Institut Bisnis Global
Alim Hardiansyah: Institut Sains dan Teknologi Al Kamal
Pages: 596-601
DOI:  10.35870/jemsi.v9i3.1117
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Analysis Of The Influence Of Customer Satisfaction, Customer Value And Service Quality On Customer Loyalty Of State-Owned Bank In Indonesia

Authors: Zunan Setiawan, Donny Dharmawan, Loso Judijanto, Ita Nurcholifah, Suryani

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Zunan Setiawan: Universitas Ahmad Dahlan
Donny Dharmawan: Universitas Krisnadwipayana
Loso Judijanto: IPOSS Jakarta Indonesia
Ita Nurcholifah: IAIN Pontianak
Suryani: Universitas Al-Khairiyah
Pages: 2573-2580
DOI:  10.35870/jemsi.v9i6.1683
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Pengaruh Lingkungan Kerja, Motivasi Kerja, dan Kepuasan Kerja Terhadap Loyalitas Karyawan di PT Apac inti Corpora

Authors: Amma Kautsar Romadoni, Febrianur Ibnu Fitroh Sukono Putra, Artha Febriana, Nanda Adhi Purusa

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Amma Kautsar Romadoni: Universitas Dian Nuswantoro
Febrianur Ibnu Fitroh Sukono Putra: Universitas Dian Nuswantoro
Artha Febriana: Universitas Dian Nuswantoro
Nanda Adhi Purusa: Universitas Dian Nuswantoro
Pages: 2456-2468
DOI:  10.35870/jemsi.v11i4.4378
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Pengaruh Stres Kerja terhadap Loyalitas Karyawan pada Karyawan Generasi Z Kota Samarinda

Authors: Nadila Syafira, Dian Dwi Nur Rahmah

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Nadila Syafira: Universitas Mulawarman
Dian Dwi Nur Rahmah: Universitas Mulawarman
Pages: 2648-2657
DOI:  10.35870/jemsi.v11i4.4427
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Pengaruh E-Service Quality, Kualitas Layanan Logistik, Kesadaran Merek, Kepercayaan, dan Kepuasan terhadap Loyalitas Pelanggan pada Aplikasi Shopee (Studi Pada Mahasiswa Universitas Muhammadiyah Purwokerto)

Authors: Fadila Saputri, Dian Widyaningtyas, Akhmad Darmawan, M. Agung Miftahuddin

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Fadila Saputri: Universitas Muhammadiyah Purwokerto
Dian Widyaningtyas: Universitas Muhammadiyah Purwokerto
Akhmad Darmawan: Universitas Muhammadiyah Purwokerto
M. Agung Miftahuddin: Universitas Muhammadiyah Purwokerto
Pages: 1672-1688
DOI:  10.35870/jemsi.v12i2.6285
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Analysis of the Influence of Social Media Engagement, Personalization Quality, and Service Quality on Digital Brand Loyalty of Online Retail Customers

Authors: Rio Haribowo, Sukma Irdiana, Ida Ayu Trisna Wijayanthi, Sofia Maulida, Imam Jayanto, Fahrina Mustafa

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Rio Haribowo: Universitas Mulawarman
Sukma Irdiana: Institut Teknologi dan Bisnis Widya Gama Lumajang
Ida Ayu Trisna Wijayanthi: STIMI Handayani
Sofia Maulida: STIE Tri Bhakti
Imam Jayanto: Universitas Sam Ratulangi
Fahrina Mustafa: Universitas Hasanuddin
Pages: 1716-1722
DOI:  10.35870/jemsi.v12i2.6303
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Pengaruh Citra Merek, Kepuasan dan Kualitas Produk Terhadap Loyalitas Pelanggan Pada Lazada di Kota Batam

Authors: Siti Jamaliyah, Nur Elfi Husda

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Siti Jamaliyah: Universitas Putera Batam
Nur Elfi Husda: Universitas Putera Batam
Pages: 1880-1889
DOI:  10.35870/jemsi.v12i2.6324
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The Influence of Service Convenience and Promotional Strategies on Decisions to Transaction Using QRIS and Its Implications on Customer Loyalty

Authors: Dwi Setyo Aji, Zunan Setiawan, Dicky Jhon Anderson Butarbutar, M Huanza, Saida Zainurossalamia ZA

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Dwi Setyo Aji: Universitas Ahmad Dahlan
Zunan Setiawan: Universitas Ahmad Dahlan
Dicky Jhon Anderson Butarbutar: Bina Nusantara University
M Huanza: Sriwijaya University
Saida Zainurossalamia ZA: Mulawarman University
Pages: 1417-1422
DOI:  10.35870/jemsi.v9i4.1347
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Analysis of the Influence of Service Performance, Customer Relationship Marketing and Product Innovation on Customer Loyalty of Sharia Bank

Authors: Syahribulan Syahribulan, Syamsinar, Esti Nur Wakhidah, Prety Diawati, Sukriyadi

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Syahribulan Syahribulan: Universitas Indonesia Timur
Syamsinar: Universitas Indonesia Timur
Esti Nur Wakhidah: Institut Teknologi dan Bisnis Muhammadiyah Purbalingga
Prety Diawati: Universitas Logistik dan Bisnis Internasional
Sukriyadi: Universitas Lelemuku Saumlaki
Pages: 416-420
DOI:  10.35870/jemsi.v9i2.1061
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The Role of Customer Satisfaction and Brand Image on Customer Loyalty of Cellular Telecommunication Operator Company

Authors: Sherry Adelia, Miranti Pradipta Utami, Sarwo Eddy Wibowo, Ratnawita, Sudianto

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Sherry Adelia: Universitas Muhammadiyah
Miranti Pradipta Utami: Politeknik Lembaga Pendidikan dan Pengembangan Profesi Indonesia
Sarwo Eddy Wibowo: Politeknik Negeri Samarinda
Ratnawita: STIMA IMMI
Sudianto: Ibnu Sina University
Pages: 405-410
DOI:  10.35870/jemsi.v9i2.1059
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Pengaruh Kemudahan Penggunaan, Kepercayaan, dan Kepuasan Terhadap Loyalitas Pelanggan Maxim di Kota Batam

Authors: Chelsea Amelia, Suhardi Suhardi

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Chelsea Amelia: Universitas Putera Batam
Suhardi Suhardi: Universitas Putera Batam
Pages: 1478-1490
DOI:  10.35870/jemsi.v12i2.6243
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Peran Brand Awareness Dalam Memediasi Pengaruh Strategi Digital Marketing Terhadap Loyalitas Pelanggan Pada Usaha Joglo Abah

Authors: Umi Sobariyah, Rohimat Nurhasan, Hilman Rismanto

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Umi Sobariyah: Universitas Garut
Rohimat Nurhasan: Universitas Garut
Hilman Rismanto: Universitas Garut
Pages: 1491-1501
DOI:  10.35870/jemsi.v12i2.6220
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Pengaruh Beban Kerja dan Komitmen Organisasi Terhadap Loyalitas Karyawan pada Human Initiative Depok

Authors: Priehadi Dhasa Eka

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Priehadi Dhasa Eka: Universitas Pamulang
Pages: 108-119
DOI:  10.35870/jemsi.v11i1.3518
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Pengaruh Customer Satisfaction dan E-Service Quality Terhadap Customer Loyalty Pada Pengguna Lazada

Authors: Karina Febriyanti, Dadan Abdul Aziz Mubarok, Nunung Ayu Sofiati

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Karina Febriyanti: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Nunung Ayu Sofiati: Universitas Indonesia Membangun
Pages: 984-997
DOI:  10.35870/jemsi.v11i2.3950
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Analysis Of The Influence Of Compensation And Working Environment On Loyalty In American Fast Food Restaurants Employees

Authors: Yusuf Ronny Edward, Sugeng Karyadi , Sitti Usmia, Donny Dharmawan, Ngurah Pandji Mertua Agung Durya

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Yusuf Ronny Edward: Universitas Prima Indonesia
Sugeng Karyadi : Lambung Mangkurat University
Sitti Usmia: Akbid Tahirah Al Baeti Bulukumba
Donny Dharmawan: Universitas Krisnadwipayana
Ngurah Pandji Mertua Agung Durya: ngurahdurya@dsn.dinus.ac.id
Pages: 309-313
DOI:  10.35870/jemsi.v10i1.1924
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The Influence Of E-Customer Satisfaction, E-Service Quality And Sales Promotion On E-Customer Loyalty Of Tokopedia Customers

Authors: Balla Wahyu Budiarto, Putri Ekaresty Haes, Winanto Nawarcono, Ainil Mardiah, Tri Apriyono

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Balla Wahyu Budiarto: Politeknik Perkeretaapian Indonesia Madiun
Putri Ekaresty Haes: University of National Education
Winanto Nawarcono: STIE Nusa Megarkencana
Ainil Mardiah: Universitas Adzkia
Tri Apriyono: STIE Jambatan Bulan
Pages: 2472-2479
DOI:  10.35870/jemsi.v9i6.1656
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The Influence of Sharia Perception, Price, Location, Value Creation and Brand Trust on Loyalty of Modern Supermarket Customers

Authors: Yoesoep Edhie Rachmad, Endang Meilani, Muhammad Rizki, Moh Gifari Sono, Sari Fitri

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Yoesoep Edhie Rachmad: Universal Institute of Professional Management
Endang Meilani: Universitas Graha Karya Muara Bulian
Muhammad Rizki: Politeknik STIA LAN Jakarta
Moh Gifari Sono: Universitas Muhammadiyah Luwuk
Sari Fitri: STAIN Mandailing Natal
Pages: 577-581
DOI:  10.35870/jemsi.v9i3.1116
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Pengaruh Disiplin Kerja, Motivasi Kerja, dan Loyalitas Terhadap Kinerja Karyawan PT Multi Karya Bajatama di Kota Batam

Authors: Edison Edison, Alice Erni Husein

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Edison Edison: Universitas Putera Batam
Alice Erni Husein: Universitas Putera Batam
Pages: 1383-1392
DOI:  10.35870/jemsi.v12i2.6205
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The Effect of Compensation and Loyalty on Work Discipline of Employee in One of Indonesian Commercial Bank

Authors: Nawiyah Nawiyah, Dyah Handayani Dewi, Muh. Risal Tawil, Mohammad Rizky Yahya, Abd. Jalil M.

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Nawiyah Nawiyah: Politeknik APP Jakarta
Dyah Handayani Dewi: Universitas Nasional Jakarta
Muh. Risal Tawil: Politeknik Baubau
Mohammad Rizky Yahya: Universitas Muhammadiyah Manado
Abd. Jalil M.: Universitas Gajah Putih
Pages: 1152-1158
DOI:  10.35870/jemsi.v9i4.1322
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The Effect of Endorsement and Product Quality on Brand Image and Its Implication on Customer Loyalty of Fashion Product

Authors: Erlin Dolphina, Ika Baskara, Prety Diawati, Husnawati Rachman, Susanti Budiastuti

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Erlin Dolphina: Universitas Dian Nuswantoro
Ika Baskara: Universitas Esa Unggul
Prety Diawati: Universitas Logistik dan Bisnis Internasional
Husnawati Rachman: STIE YPUP
Susanti Budiastuti: Sekolah Tinggi Ilmu Ekonomi Satria Purwokerto
Pages: 93-99
DOI:  10.35870/jemsi.v9i1.893
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