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Keywords: "customer loyalty"

Analysis Of The Influence Of Customer Satisfaction, Customer Value And Service Quality On Customer Loyalty Of State-Owned Bank In Indonesia

Authors: Zunan Setiawan, Donny Dharmawan, Loso Judijanto, Ita Nurcholifah, Suryani

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Zunan Setiawan: Universitas Ahmad Dahlan
Donny Dharmawan: Universitas Krisnadwipayana
Loso Judijanto: IPOSS Jakarta Indonesia
Ita Nurcholifah: IAIN Pontianak
Suryani: Universitas Al-Khairiyah
Pages: 2573-2580
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DOI:  10.35870/jemsi.v9i6.1683
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The Effect of Promotion, E-Service Quality and Price on Customer Satisfaction and Its Implication on Loyalty of Tokopedia Customers

Authors: Frans Sudirjo, Vivid Violin, Akmal Abdullah, Ifadhila, Muhammad Subhan Iswahyudi

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Frans Sudirjo: Universitas 17 Agustus 1945 Semarang
Vivid Violin: Politeknik Maritim AMI Makassar
Akmal Abdullah: Politeknik Pertanian Negeri Pangkep
Ifadhila: Politeknik Pertanian Negeri Pangkajene
Muhammad Subhan Iswahyudi: ICTCS-Indonesian Center for Team Coaching Studies
Pages: 1724-1728
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DOI:  10.35870/jemsi.v9i5.1473
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The Role of Customer Satisfaction and Service Quality on Customer Loyalty: Case Study of M-Banking Services

Authors: I Wayan Gede Antok Setiawan Jodi, Sherry Adelia, Khamaludin, Prety Diawati, Ratnawita

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I Wayan Gede Antok Setiawan Jodi: Universitas Mahasaraswati Denpasar
Sherry Adelia: Universitas Muhammadiyah
Khamaludin: Universitas Islam Syekh Yusu
Prety Diawati: Sekolah Vokasi-Universitas Logistik dan Bisnis Internasional
Ratnawita: STIMA IMM
Pages: 285-289
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DOI:  10.35870/jemsi.v9i2.1018
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The Effect of Perceived Value Using the Gamification Program on Customer Loyalty through Customer Satisfaction as an Intervening Variable (Study on Dana E-Wallet Application Users)

Authors: Chandra Deri Andika, Mahrinasari, Dwi Asri Siti Ambarwati

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Chandra Deri Andika: Management Department, University of Lampung, Lampung, Indonesia
Mahrinasari: Management Department, University of Lampung, Lampung, Indonesia
Dwi Asri Siti Ambarwati: Management Department, University of Lampung, Lampung, Indonesia
Pages: 1679-1690
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DOI:  10.35870/jemsi.v9i4.1472
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Pengaruh Citra Merek, Kepuasan dan Kualitas Produk Terhadap Loyalitas Pelanggan Pada Lazada di Kota Batam

Authors: Siti Jamaliyah, Nur Elfi Husda

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Siti Jamaliyah: Universitas Putera Batam
Nur Elfi Husda: Universitas Putera Batam
Pages: 1880-1889
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DOI:  10.35870/jemsi.v12i2.6324
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The Role of Customer Satisfaction and Brand Image on Customer Loyalty of Cellular Telecommunication Operator Company

Authors: Sherry Adelia, Miranti Pradipta Utami, Sarwo Eddy Wibowo, Ratnawita, Sudianto

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Sherry Adelia: Universitas Muhammadiyah
Miranti Pradipta Utami: Politeknik Lembaga Pendidikan dan Pengembangan Profesi Indonesia
Sarwo Eddy Wibowo: Politeknik Negeri Samarinda
Ratnawita: STIMA IMMI
Sudianto: Ibnu Sina University
Pages: 405-410
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DOI:  10.35870/jemsi.v9i2.1059
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Pengaruh Kemudahan Penggunaan, Kepercayaan, dan Kepuasan Terhadap Loyalitas Pelanggan Maxim di Kota Batam

Authors: Chelsea Amelia, Suhardi Suhardi

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Chelsea Amelia: Universitas Putera Batam
Suhardi Suhardi: Universitas Putera Batam
Pages: 1478-1490
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DOI:  10.35870/jemsi.v12i2.6243
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Analysis of the Influence of Service Performance, Customer Relationship Marketing and Product Innovation on Customer Loyalty of Sharia Bank

Authors: Syahribulan Syahribulan, Syamsinar, Esti Nur Wakhidah, Prety Diawati, Sukriyadi

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Syahribulan Syahribulan: Universitas Indonesia Timur
Syamsinar: Universitas Indonesia Timur
Esti Nur Wakhidah: Institut Teknologi dan Bisnis Muhammadiyah Purbalingga
Prety Diawati: Universitas Logistik dan Bisnis Internasional
Sukriyadi: Universitas Lelemuku Saumlaki
Pages: 416-420
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DOI:  10.35870/jemsi.v9i2.1061
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The Effect Of Customer Experience On Repurchase Intention With Customer Engagement As An Intervening Variable

Authors: Lia Novita Sari, Sri Padmantyo

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Lia Novita Sari: Universitas Muhammadiyah Surakarta
Sri Padmantyo : Universitas Muhammadiyah Surakarta
Pages: 514-522
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DOI:  10.35870/jemsi.v9i2.1075
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Pengaruh Brand Image, Brand Satisfaction dan Brand Trust Terhadap Brand Loyalty Pelanggan Outfix di Wilayah Bandung

Authors: Annisa Selly Aprianti, Dadan Abdul Aziz Mubarok

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Annisa Selly Aprianti: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Pages: 2034-2048
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DOI:  10.35870/jemsi.v11i4.4250
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The Influence of Service Convenience and Promotional Strategies on Decisions to Transaction Using QRIS and Its Implications on Customer Loyalty

Authors: Dwi Setyo Aji, Zunan Setiawan, Dicky Jhon Anderson Butarbutar, M Huanza, Saida Zainurossalamia ZA

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Dwi Setyo Aji: Universitas Ahmad Dahlan
Zunan Setiawan: Universitas Ahmad Dahlan
Dicky Jhon Anderson Butarbutar: Bina Nusantara University
M Huanza: Sriwijaya University
Saida Zainurossalamia ZA: Mulawarman University
Pages: 1417-1422
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DOI:  10.35870/jemsi.v9i4.1347
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Pengaruh Customer Satisfaction dan E-Service Quality Terhadap Customer Loyalty Pada Pengguna Lazada

Authors: Karina Febriyanti, Dadan Abdul Aziz Mubarok, Nunung Ayu Sofiati

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Karina Febriyanti: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Nunung Ayu Sofiati: Universitas Indonesia Membangun
Pages: 984-997
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DOI:  10.35870/jemsi.v11i2.3950
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Pengaruh Perceived Value Terhadap Revisit Intention dengan Customer Satisfaction dan Customer Trust Sebagai Variabel Mediasi Pada Restoran Hotel Bintang 5 di Surabaya

Authors: Diva Liliani, Agustinus Nugroho, Thomas Stefanus Kaihatu

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Diva Liliani: Universitas Ciputra
Agustinus Nugroho: Universitas Ciputra
Thomas Stefanus Kaihatu: Universitas Ciputra
Pages: 2049-2061
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DOI:  10.35870/jemsi.v11i4.4266
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Pengaruh E-Service Quality, Kualitas Layanan Logistik, Kesadaran Merek, Kepercayaan, dan Kepuasan terhadap Loyalitas Pelanggan pada Aplikasi Shopee (Studi Pada Mahasiswa Universitas Muhammadiyah Purwokerto)

Authors: Fadila Saputri, Dian Widyaningtyas, Akhmad Darmawan, M. Agung Miftahuddin

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Fadila Saputri: Universitas Muhammadiyah Purwokerto
Dian Widyaningtyas: Universitas Muhammadiyah Purwokerto
Akhmad Darmawan: Universitas Muhammadiyah Purwokerto
M. Agung Miftahuddin: Universitas Muhammadiyah Purwokerto
Pages: 1672-1688
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DOI:  10.35870/jemsi.v12i2.6285
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Peran Brand Awareness Dalam Memediasi Pengaruh Strategi Digital Marketing Terhadap Loyalitas Pelanggan Pada Usaha Joglo Abah

Authors: Umi Sobariyah, Rohimat Nurhasan, Hilman Rismanto

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Umi Sobariyah: Universitas Garut
Rohimat Nurhasan: Universitas Garut
Hilman Rismanto: Universitas Garut
Pages: 1491-1501
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DOI:  10.35870/jemsi.v12i2.6220
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Analysis of The Influence of Customer Satisfaction, Experiental Marketing and Product Quality on Loyalty of Uniqlo Customers

Authors: Anton Yuliansyah, Silvia Ekasari, Endang Meliani, Hery Purnomo, Musran Munizu

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Anton Yuliansyah: Universitas Moch. Sroedji Jember
Silvia Ekasari: STIE Manajemen Bisnis Indonesia
Endang Meliani: Universitas Graha Karya Muara Bulian
Hery Purnomo: Universitas Nusantara PGRI Kediri
Musran Munizu: Hasanuddin University
Pages: 1991-1995
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DOI:  10.35870/jemsi.v9i5.1514
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Pengaruh Kualitas Produk, Pengalaman Pelanggan dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan (Studi Pada Pelanggan Marketplace Shopee Di Kota Bandung)

Authors: Sri Meilani, Arie Hendra Saputro

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Sri Meilani: Universitas Indonesia Membangun
Arie Hendra Saputro: Universitas Indonesia Membangun
Pages: 16-31
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DOI:  10.35870/jemsi.v11i1.3466
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Analisis Strategi Penerapan Customer Relationship Management Dalam Meningkatkan Kepuasan Pelanggan di Adorable Projects Cimahi

Authors: Rati Kamelia Ismiati, Wardana Wardana

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Rati Kamelia Ismiati: Universitas Teknologi Digital
Wardana Wardana: Universitas Teknologi Digital
Pages: 5499-5508
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DOI:  10.35870/jemsi.v11i6.5196
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Analysis of the Influence of Social Media Engagement, Personalization Quality, and Service Quality on Digital Brand Loyalty of Online Retail Customers

Authors: Rio Haribowo, Sukma Irdiana, Ida Ayu Trisna Wijayanthi, Sofia Maulida, Imam Jayanto, Fahrina Mustafa

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Rio Haribowo: Universitas Mulawarman
Sukma Irdiana: Institut Teknologi dan Bisnis Widya Gama Lumajang
Ida Ayu Trisna Wijayanthi: STIMI Handayani
Sofia Maulida: STIE Tri Bhakti
Imam Jayanto: Universitas Sam Ratulangi
Fahrina Mustafa: Universitas Hasanuddin
Pages: 1716-1722
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DOI:  10.35870/jemsi.v12i2.6303
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Pemanfaatan Tournament Mobile Legends Sebagai Media Promosi Dalam Meningkatkan Daya Tarik Pelanggan pada Berto Coffee, Cumedak, Sumberjambe, Jember

Authors: Abdul Wakil, Pudhak Prasetiyorini, Febrina Gerhani

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Abdul Wakil: Universitas PGRI ARGOPURO Jember
Pudhak Prasetiyorini: Universitas PGRI ARGOPURO Jember
Febrina Gerhani: Universitas PGRI ARGOPURO Jember
Pages: 2308-2318
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DOI:  10.35870/jemsi.v11i4.4365
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The Effect of Service Quality, Marketing Mix and Brand Image on Customer Loyalty in Banking Industry

Authors: Leo Nardo Setia Budi Djojo, Andriya Risdwiyanto, Moh Gifari Sono, Kusnanto Darmawan, Muhamad Risal Tawil

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Leo Nardo Setia Budi Djojo: STIE Harapan Bangsa
Andriya Risdwiyanto: Universitas Proklamasi 45
Moh Gifari Sono: Universitas Muhammadiyah Luwuk
Kusnanto Darmawan: Institut Teknologi dan Bisnis Widya Gama Lumajang
Muhamad Risal Tawil: Politeknik Baubau
Pages: 622-627
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DOI:  10.35870/jemsi.v9i3.1119
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Strategi Pemasaran dan Peningkatan Kualitas Pelayanan Untuk Meningkatkan Kepuasan Pelanggan Pada Agen Travel Umroh dan Haji Tomboati Malang

Authors: Fairuz Arsy Aribah Emeralda Fitri

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Fairuz Arsy Aribah Emeralda Fitri: Universitas PGRI Argopuro Jember
Pages: 1083-1093
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DOI:  10.35870/jemsi.v12i2.5843
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The Effect of Endorsement and Product Quality on Brand Image and Its Implication on Customer Loyalty of Fashion Product

Authors: Erlin Dolphina, Ika Baskara, Prety Diawati, Husnawati Rachman, Susanti Budiastuti

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Erlin Dolphina: Universitas Dian Nuswantoro
Ika Baskara: Universitas Esa Unggul
Prety Diawati: Universitas Logistik dan Bisnis Internasional
Husnawati Rachman: STIE YPUP
Susanti Budiastuti: Sekolah Tinggi Ilmu Ekonomi Satria Purwokerto
Pages: 93-99
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DOI:  10.35870/jemsi.v9i1.893
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Analysis of the Effect of Service Quality on Customer Loyalty and Satisfaction Using Expectation Confirmation Model and Servqual

Authors: Kartika Sari, Hendri Rahmayani Asri, Hantoro Arief Gisijanto, Anggi Paramita Puti Kencana, Ibnu Cahyo Ramadhan

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Kartika Sari: Gunadarma University
Hendri Rahmayani Asri: Gunadarma University
Hantoro Arief Gisijanto: Gunadarma University
Anggi Paramita Puti Kencana: Gunadarma University
Ibnu Cahyo Ramadhan: Gunadarma University
Pages: 812-817
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DOI:  10.35870/jemsi.v9i3.1193
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Pengaruh Kualitas Layanan dan Harga Terhadap Kepuasan Pelanggan Netflix di Indonesia

Authors: Deden Sukriyansyah, Arif Fadillah

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Deden Sukriyansyah: Universitas Singaperbangsa Karawang
Arif Fadillah: Universitas Singaperbangsa Karawang
Pages: 3111-3121
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DOI:  10.35870/jemsi.v11i5.4520
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