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Keywords: "Customer Satisfaction"

Analysis Of The Influence Of Customer Satisfaction, Customer Value And Service Quality On Customer Loyalty Of State-Owned Bank In Indonesia

Authors: Zunan Setiawan, Donny Dharmawan, Loso Judijanto, Ita Nurcholifah, Suryani

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Zunan Setiawan: Universitas Ahmad Dahlan
Donny Dharmawan: Universitas Krisnadwipayana
Loso Judijanto: IPOSS Jakarta Indonesia
Ita Nurcholifah: IAIN Pontianak
Suryani: Universitas Al-Khairiyah
Pages: 2573-2580
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DOI:  10.35870/jemsi.v9i6.1683
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The Role of Customer Satisfaction and Service Quality on Customer Loyalty: Case Study of M-Banking Services

Authors: I Wayan Gede Antok Setiawan Jodi, Sherry Adelia, Khamaludin, Prety Diawati, Ratnawita

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I Wayan Gede Antok Setiawan Jodi: Universitas Mahasaraswati Denpasar
Sherry Adelia: Universitas Muhammadiyah
Khamaludin: Universitas Islam Syekh Yusu
Prety Diawati: Sekolah Vokasi-Universitas Logistik dan Bisnis Internasional
Ratnawita: STIMA IMM
Pages: 285-289
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DOI:  10.35870/jemsi.v9i2.1018
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Pengaruh Perceived Value Terhadap Revisit Intention dengan Customer Satisfaction dan Customer Trust Sebagai Variabel Mediasi Pada Restoran Hotel Bintang 5 di Surabaya

Authors: Diva Liliani, Agustinus Nugroho, Thomas Stefanus Kaihatu

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Diva Liliani: Universitas Ciputra
Agustinus Nugroho: Universitas Ciputra
Thomas Stefanus Kaihatu: Universitas Ciputra
Pages: 2049-2061
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DOI:  10.35870/jemsi.v11i4.4266
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The Effect of Promotion, E-Service Quality and Price on Customer Satisfaction and Its Implication on Loyalty of Tokopedia Customers

Authors: Frans Sudirjo, Vivid Violin, Akmal Abdullah, Ifadhila, Muhammad Subhan Iswahyudi

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Frans Sudirjo: Universitas 17 Agustus 1945 Semarang
Vivid Violin: Politeknik Maritim AMI Makassar
Akmal Abdullah: Politeknik Pertanian Negeri Pangkep
Ifadhila: Politeknik Pertanian Negeri Pangkajene
Muhammad Subhan Iswahyudi: ICTCS-Indonesian Center for Team Coaching Studies
Pages: 1724-1728
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DOI:  10.35870/jemsi.v9i5.1473
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Customer value Dan Customer Experience Terhadap Customer satisfaction

Authors: Andria Ningsih, Rika Novita Sari

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Andria Ningsih: Institut teknologi dan Bisnis Haji Agus Salim
Rika Novita Sari: Institut teknologi dan Bisnis Haji Agus Salim
Pages: 2171-2178
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DOI:  10.35870/jemsi.v10i3.2610
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The Effect of Perceived Value Using the Gamification Program on Customer Loyalty through Customer Satisfaction as an Intervening Variable (Study on Dana E-Wallet Application Users)

Authors: Chandra Deri Andika, Mahrinasari, Dwi Asri Siti Ambarwati

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Chandra Deri Andika: Management Department, University of Lampung, Lampung, Indonesia
Mahrinasari: Management Department, University of Lampung, Lampung, Indonesia
Dwi Asri Siti Ambarwati: Management Department, University of Lampung, Lampung, Indonesia
Pages: 1679-1690
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DOI:  10.35870/jemsi.v9i4.1472
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The Influence of Service Quality, Customer Value and Customer Expectations on Customer Satisfaction of Commuter Line Train Services

Authors: Ratnawita Ratnawita, Bord Nandre Aprila, Abdurohim, Eki Candra, Tengku Kespandiar

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Ratnawita Ratnawita: STIMA IMMI
Bord Nandre Aprila: IBT Pelita Indonesia
Abdurohim: Universitas Jendral Ahmad Yani
Eki Candra: IAI Diniyyah Pekanbaru
Tengku Kespandiar: Politeknik Negeri Bengkalis
Pages: 322-326
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DOI:  10.35870/jemsi.v9i2.1035
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Customer Satisfaction Memediasi Pengaruh Brand Image dan Perceive Value Terhadap Niat Beli Kembali (Studi Kasus Konsumen Vape di Kota Semarang)

Authors: Adhitya Bagus Saputra, Basiya Basiya

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Adhitya Bagus Saputra: Universitas Stikubank
Basiya Basiya: Universitas Stikubank
Pages: 5014-5025
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DOI:  10.35870/jemsi.v11i6.5023
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Pengaruh Kualitas Pelayanan, Customer Experience, dan Harga Terhadap Kepuasan Pelanggan Kereta Api Turangga di Kota Bandung (Studi PT KAI DAOP 2 Bandung)

Authors: Meike Inka, Dadan Abdul Aziz Mubarok, Riyandi Nur Sumawidjaja

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Meike Inka: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Riyandi Nur Sumawidjaja: Universitas Indonesia Membangun
Pages: 2715-2726
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DOI:  10.35870/jemsi.v11i4.4466
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The Role of Customer Satisfaction and Brand Image on Customer Loyalty of Cellular Telecommunication Operator Company

Authors: Sherry Adelia, Miranti Pradipta Utami, Sarwo Eddy Wibowo, Ratnawita, Sudianto

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Sherry Adelia: Universitas Muhammadiyah
Miranti Pradipta Utami: Politeknik Lembaga Pendidikan dan Pengembangan Profesi Indonesia
Sarwo Eddy Wibowo: Politeknik Negeri Samarinda
Ratnawita: STIMA IMMI
Sudianto: Ibnu Sina University
Pages: 405-410
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DOI:  10.35870/jemsi.v9i2.1059
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Pengaruh Citra Merek, Kepuasan dan Kualitas Produk Terhadap Loyalitas Pelanggan Pada Lazada di Kota Batam

Authors: Siti Jamaliyah, Nur Elfi Husda

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Siti Jamaliyah: Universitas Putera Batam
Nur Elfi Husda: Universitas Putera Batam
Pages: 1880-1889
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DOI:  10.35870/jemsi.v12i2.6324
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The Influence Of Customer Value, Customer Trust And Electronic Service Quality On Customer Satisfaction Of Traveloka

Authors: Yusi Faizathul Octavia, Luh Komang Candra Dewi, Donny Dharmawan, Silvia Ekasari, Hery Erdi

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Yusi Faizathul Octavia: Sekolah Tinggi Ilmu Ekonomi AMM Mataram
Luh Komang Candra Dewi: Universitas Triatma Mulya
Donny Dharmawan: Universitas Krisnadwipayana
Silvia Ekasari: STIE Manajemen Bisnis Indonesia
Hery Erdi: Universitas Islam Jakarta
Pages: 283-288
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DOI:  10.35870/jemsi.v10i1.1908
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Pengaruh Harga, Promosi Penjualan dan Kualitas Pelayanan Terhadap Kepuasan Konsumen (Studi Pada Mixue Ice Cream & Tea Kopo Soetta, Kota Bandung)

Authors: Sagina Suenti, Siti Sarah

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Sagina Suenti: Universitas Indonesia Membangun
Siti Sarah: Universitas Indonesia Membangun
Pages: 389-399
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DOI:  10.35870/jemsi.v11i1.3671
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Pengaruh Cita Rasa, Harga dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan (Studi Pada Mixue Ice Cream & Tea Cabang Caringin Kota Bandung)

Authors: Ghina Hami Nur Shabrina, Siti Sarah

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Ghina Hami Nur Shabrina: Universitas Indonesia Membangun
Siti Sarah: Universitas Indonesia Membangun
Pages: 400-408
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DOI:  10.35870/jemsi.v11i1.3670
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Analisis Strategi Penerapan Customer Relationship Management Dalam Meningkatkan Kepuasan Pelanggan di Adorable Projects Cimahi

Authors: Rati Kamelia Ismiati, Wardana Wardana

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Rati Kamelia Ismiati: Universitas Teknologi Digital
Wardana Wardana: Universitas Teknologi Digital
Pages: 5499-5508
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DOI:  10.35870/jemsi.v11i6.5196
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Pengaruh Customer Satisfaction dan E-Service Quality Terhadap Customer Loyalty Pada Pengguna Lazada

Authors: Karina Febriyanti, Dadan Abdul Aziz Mubarok, Nunung Ayu Sofiati

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Karina Febriyanti: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Nunung Ayu Sofiati: Universitas Indonesia Membangun
Pages: 984-997
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DOI:  10.35870/jemsi.v11i2.3950
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Analysis of The Influence of Customer Satisfaction, Experiental Marketing and Product Quality on Loyalty of Uniqlo Customers

Authors: Anton Yuliansyah, Silvia Ekasari, Endang Meliani, Hery Purnomo, Musran Munizu

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Anton Yuliansyah: Universitas Moch. Sroedji Jember
Silvia Ekasari: STIE Manajemen Bisnis Indonesia
Endang Meliani: Universitas Graha Karya Muara Bulian
Hery Purnomo: Universitas Nusantara PGRI Kediri
Musran Munizu: Hasanuddin University
Pages: 1991-1995
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DOI:  10.35870/jemsi.v9i5.1514
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Pengaruh Kemudahan Penggunaan, Kepercayaan, dan Kepuasan Terhadap Loyalitas Pelanggan Maxim di Kota Batam

Authors: Chelsea Amelia, Suhardi Suhardi

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Chelsea Amelia: Universitas Putera Batam
Suhardi Suhardi: Universitas Putera Batam
Pages: 1478-1490
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DOI:  10.35870/jemsi.v12i2.6243
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Pengaruh E-Service Quality, Kualitas Layanan Logistik, Kesadaran Merek, Kepercayaan, dan Kepuasan terhadap Loyalitas Pelanggan pada Aplikasi Shopee (Studi Pada Mahasiswa Universitas Muhammadiyah Purwokerto)

Authors: Fadila Saputri, Dian Widyaningtyas, Akhmad Darmawan, M. Agung Miftahuddin

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Fadila Saputri: Universitas Muhammadiyah Purwokerto
Dian Widyaningtyas: Universitas Muhammadiyah Purwokerto
Akhmad Darmawan: Universitas Muhammadiyah Purwokerto
M. Agung Miftahuddin: Universitas Muhammadiyah Purwokerto
Pages: 1672-1688
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DOI:  10.35870/jemsi.v12i2.6285
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Analisis Pengaruh 7P melalui Kepuasan Pelanggan terhadap Pemakaian Ulang InDrive Motor

Authors: Ihsan Lubis, Nuskha Ilma Arini

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Ihsan Lubis: Universitas Terbuka
Nuskha Ilma Arini: Politeknik Industri Furnitur dan Pengolahan Kayu Kendal
Pages: 1074-1082
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DOI:  10.35870/jemsi.v12i2.5862
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Pengaruh Kualitas Produk, Pengalaman Pelanggan dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan (Studi Pada Pelanggan Marketplace Shopee Di Kota Bandung)

Authors: Sri Meilani, Arie Hendra Saputro

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Sri Meilani: Universitas Indonesia Membangun
Arie Hendra Saputro: Universitas Indonesia Membangun
Pages: 16-31
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DOI:  10.35870/jemsi.v11i1.3466
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Pengaruh Digital Marketing, Electronic Word Of Mouth, dan Customer Satisfaction Terhadap Keputusan Pembelian Jasa Nail Art Pada D’Nails & Lash Studio di Kota Batam

Authors: Elaine Elaine, Alice Erni Husein

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Elaine Elaine: Universitas Putera Batam
Alice Erni Husein: Universitas Putera Batam
Pages: 1393-1403
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DOI:  10.35870/jemsi.v12i2.6203
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Pengaruh Kualitas Layanan dan Harga Terhadap Kepuasan Pelanggan Netflix di Indonesia

Authors: Deden Sukriyansyah, Arif Fadillah

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Deden Sukriyansyah: Universitas Singaperbangsa Karawang
Arif Fadillah: Universitas Singaperbangsa Karawang
Pages: 3111-3121
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DOI:  10.35870/jemsi.v11i5.4520
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Pengaruh Brand Image, Brand Satisfaction dan Brand Trust Terhadap Brand Loyalty Pelanggan Outfix di Wilayah Bandung

Authors: Annisa Selly Aprianti, Dadan Abdul Aziz Mubarok

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Annisa Selly Aprianti: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Pages: 2034-2048
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DOI:  10.35870/jemsi.v11i4.4250
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Persona-Based Segmentation: Customer Data Mapping as the Foundation of Corporate Marketing Strategy (Case Study on Scarlett Whitening)

Authors: Ahmad Syawaldi Afwan, Dinda Ayu Pradina, Yuni Kurniawati, Jerry Heikal

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Ahmad Syawaldi Afwan: Magister Managemen, Universitas Bakrie, Jakarta, Indonesia
Dinda Ayu Pradina: Magister Managemen, Universitas Bakrie, Jakarta, Indonesia
Yuni Kurniawati: Magister Managemen, Universitas Bakrie, Jakarta, Indonesia
Jerry Heikal: Magister Managemen, Universitas Bakrie, Jakarta, Indonesia
Pages: 750-757
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DOI:  10.35870/jemsi.v10i1.2018
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