The Influence of Product Quality, Promotion and Brand Image on Brand Trust and Its Implication on Purchase Decision of Geprek Bensu Products

Authors

DOI:

https://doi.org/10.35870/emt.v7i3.1111

Keywords:

Brand Image, Product Quality, Promotion, Brand Trust, Purchase Decision

Abstract

The objective of this study is to examine how brand trust, product quality, brand image, and marketing strategies affect consumers' purchasing decisions. The sampling method utilized in this study was non-probability sampling, or purposive sampling. The distribution of questionnaires to 100 respondents who are residents of Jakarta, are older than 18, and have made at least three purchases of Geprek Bensu items served as the method for gathering data. Then, using SPSS Statistics version 29.0, path analysis was performed. The findings of this study show that brand trust affects buying decisions by having an impact on product quality. In contrast, brand trust has no bearing on the purchase decisions made by consumers.

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Author Biographies

  • Yoesoep Edhie Rachmad, Universal Institute of Professional Management,

    Universal Institute of Professional Management, Selangor, Malaysia

  • Dian Meliantari, Universitas Dian Nusantara

    Universitas Dian Nusantara, West Jakarta City, Special Capital Region of Jakarta, Indonesia

  • Ilham Akbar, Universitas Kuningan

    Universitas Kuningan, Kuningan Regency, West Java Province, Indonesia

  • Syamsu Rijal, State University of Makassar

    Universitas Negeri Makassar, Makassar City, South Sulawesi Province, Indonesia

  • Muhammad Reza Aulia, Universitas Teuku Umar

    Universitas Teuku Umar, West Aceh District, Aceh Province, Indonesia

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Published

2023-07-01

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Articles

How to Cite

Rachmad, Y. E., Meliantari, D., Akbar, I., Rijal, S., & Aulia, M. R. (2023). The Influence of Product Quality, Promotion and Brand Image on Brand Trust and Its Implication on Purchase Decision of Geprek Bensu Products. Jurnal EMT KITA, 7(3), 597-604. https://doi.org/10.35870/emt.v7i3.1111

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