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Keywords: "Customer Service Quality"

Factor Service Quality, Harga dan Customer Satisfaction Terhadap Loyalitas Pelanggan (Studi Kasus Pada Balicosy Villa Legian Bali)

Authors: Ni Komang Ayu, I Ketut Selamet, Ida Ayu Putu Santi Purnamawati

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Ni Komang Ayu: Universitas Warmadewa
I Ketut Selamet: Universitas Warmadewa
Ida Ayu Putu Santi Purnamawati: Universitas Warmadewa
Pages: 3039-3047
DOI:  10.35870/jemsi.v12i3.6774
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The Influence of Service Quality, Customer Value and Customer Expectations on Customer Satisfaction of Commuter Line Train Services

Authors: Ratnawita Ratnawita, Bord Nandre Aprila, Abdurohim, Eki Candra, Tengku Kespandiar

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Ratnawita Ratnawita: STIMA IMMI
Bord Nandre Aprila: IBT Pelita Indonesia
Abdurohim: Universitas Jendral Ahmad Yani
Eki Candra: IAI Diniyyah Pekanbaru
Tengku Kespandiar: Politeknik Negeri Bengkalis
Pages: 322-326
DOI:  10.35870/jemsi.v9i2.1035
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Analysis Of The Influence Of Customer Satisfaction, Customer Value And Service Quality On Customer Loyalty Of State-Owned Bank In Indonesia

Authors: Zunan Setiawan, Donny Dharmawan, Loso Judijanto, Ita Nurcholifah, Suryani

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Zunan Setiawan: Universitas Ahmad Dahlan
Donny Dharmawan: Universitas Krisnadwipayana
Loso Judijanto: IPOSS Jakarta Indonesia
Ita Nurcholifah: IAIN Pontianak
Suryani: Universitas Al-Khairiyah
Pages: 2573-2580
DOI:  10.35870/jemsi.v9i6.1683
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The Effect of Promotion, E-Service Quality and Price on Customer Satisfaction and Its Implication on Loyalty of Tokopedia Customers

Authors: Frans Sudirjo, Vivid Violin, Akmal Abdullah, Ifadhila, Muhammad Subhan Iswahyudi

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Frans Sudirjo: Universitas 17 Agustus 1945 Semarang
Vivid Violin: Politeknik Maritim AMI Makassar
Akmal Abdullah: Politeknik Pertanian Negeri Pangkep
Ifadhila: Politeknik Pertanian Negeri Pangkajene
Muhammad Subhan Iswahyudi: ICTCS-Indonesian Center for Team Coaching Studies
Pages: 1724-1728
DOI:  10.35870/jemsi.v9i5.1473
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Pengaruh Kualitas Pelayanan, Customer Experience, dan Harga Terhadap Kepuasan Pelanggan Kereta Api Turangga di Kota Bandung (Studi PT KAI DAOP 2 Bandung)

Authors: Meike Inka, Dadan Abdul Aziz Mubarok, Riyandi Nur Sumawidjaja

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Meike Inka: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Riyandi Nur Sumawidjaja: Universitas Indonesia Membangun
Pages: 2715-2726
DOI:  10.35870/jemsi.v11i4.4466
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The Role of Customer Satisfaction and Service Quality on Customer Loyalty: Case Study of M-Banking Services

Authors: I Wayan Gede Antok Setiawan Jodi, Sherry Adelia, Khamaludin, Prety Diawati, Ratnawita

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I Wayan Gede Antok Setiawan Jodi: Universitas Mahasaraswati Denpasar
Sherry Adelia: Universitas Muhammadiyah
Khamaludin: Universitas Islam Syekh Yusu
Prety Diawati: Sekolah Vokasi-Universitas Logistik dan Bisnis Internasional
Ratnawita: STIMA IMM
Pages: 285-289
DOI:  10.35870/jemsi.v9i2.1018
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Pengaruh E-Service Quality, Kualitas Layanan Logistik, Kesadaran Merek, Kepercayaan, dan Kepuasan terhadap Loyalitas Pelanggan pada Aplikasi Shopee (Studi Pada Mahasiswa Universitas Muhammadiyah Purwokerto)

Authors: Fadila Saputri, Dian Widyaningtyas, Akhmad Darmawan, M. Agung Miftahuddin

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Fadila Saputri: Universitas Muhammadiyah Purwokerto
Dian Widyaningtyas: Universitas Muhammadiyah Purwokerto
Akhmad Darmawan: Universitas Muhammadiyah Purwokerto
M. Agung Miftahuddin: Universitas Muhammadiyah Purwokerto
Pages: 1672-1688
DOI:  10.35870/jemsi.v12i2.6285
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Pengaruh Customer Satisfaction dan E-Service Quality Terhadap Customer Loyalty Pada Pengguna Lazada

Authors: Karina Febriyanti, Dadan Abdul Aziz Mubarok, Nunung Ayu Sofiati

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Karina Febriyanti: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Nunung Ayu Sofiati: Universitas Indonesia Membangun
Pages: 984-997
DOI:  10.35870/jemsi.v11i2.3950
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Pengaruh Kualitas Produk, Harga dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada Shop&Drive (Studi Cabang Mayor Oking, Bogor)

Authors: Israji, Dadan Abdul Aziz Mubarok, Andhika Mochamad Siddiq

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Israji: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Andhika Mochamad Siddiq: Universitas Indonesia Membangun
Pages: 2636-2647
DOI:  10.35870/jemsi.v11i4.4426
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Pengaruh Harga, Promosi Penjualan dan Kualitas Pelayanan Terhadap Kepuasan Konsumen (Studi Pada Mixue Ice Cream & Tea Kopo Soetta, Kota Bandung)

Authors: Sagina Suenti, Siti Sarah

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Sagina Suenti: Universitas Indonesia Membangun
Siti Sarah: Universitas Indonesia Membangun
Pages: 389-399
DOI:  10.35870/jemsi.v11i1.3671
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Pengaruh Cita Rasa, Harga dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan (Studi Pada Mixue Ice Cream & Tea Cabang Caringin Kota Bandung)

Authors: Ghina Hami Nur Shabrina, Siti Sarah

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Ghina Hami Nur Shabrina: Universitas Indonesia Membangun
Siti Sarah: Universitas Indonesia Membangun
Pages: 400-408
DOI:  10.35870/jemsi.v11i1.3670
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Pengaruh Kualitas Pelayanan dan Kualitas Produk Terhadap Loyalitas Pelanggan Dengan Sertifikasi Halal Sebagai Variabel Moderasi di Pesawaran

Authors: Resta Uke Yurinda, Rina El Maza, Carmidah Carmidah

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Resta Uke Yurinda: UIN Jurai Siwo Lampung
Rina El Maza: UIN Jurai Siwo Lampung
Carmidah Carmidah: UIN Jurai Siwo Lampung
Pages: 2605-2619
DOI:  10.35870/jemsi.v12i3.6468
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Strategi Pemasaran dan Peningkatan Kualitas Pelayanan Untuk Meningkatkan Kepuasan Pelanggan Pada Agen Travel Umroh dan Haji Tomboati Malang

Authors: Fairuz Arsy Aribah Emeralda Fitri

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Fairuz Arsy Aribah Emeralda Fitri: Universitas PGRI Argopuro Jember
Pages: 1083-1093
DOI:  10.35870/jemsi.v12i2.5843
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Pengaruh Kualitas Layanan dan Harga Terhadap Kepuasan Pelanggan Netflix di Indonesia

Authors: Deden Sukriyansyah, Arif Fadillah

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Deden Sukriyansyah: Universitas Singaperbangsa Karawang
Arif Fadillah: Universitas Singaperbangsa Karawang
Pages: 3111-3121
DOI:  10.35870/jemsi.v11i5.4520
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The Influence Of Customer Value, Customer Trust And Electronic Service Quality On Customer Satisfaction Of Traveloka

Authors: Yusi Faizathul Octavia, Luh Komang Candra Dewi, Donny Dharmawan, Silvia Ekasari, Hery Erdi

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Yusi Faizathul Octavia: Sekolah Tinggi Ilmu Ekonomi AMM Mataram
Luh Komang Candra Dewi: Universitas Triatma Mulya
Donny Dharmawan: Universitas Krisnadwipayana
Silvia Ekasari: STIE Manajemen Bisnis Indonesia
Hery Erdi: Universitas Islam Jakarta
Pages: 283-288
DOI:  10.35870/jemsi.v10i1.1908
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Analysis of the Influence of Social Media Engagement, Personalization Quality, and Service Quality on Digital Brand Loyalty of Online Retail Customers

Authors: Rio Haribowo, Sukma Irdiana, Ida Ayu Trisna Wijayanthi, Sofia Maulida, Imam Jayanto, Fahrina Mustafa

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Rio Haribowo: Universitas Mulawarman
Sukma Irdiana: Institut Teknologi dan Bisnis Widya Gama Lumajang
Ida Ayu Trisna Wijayanthi: STIMI Handayani
Sofia Maulida: STIE Tri Bhakti
Imam Jayanto: Universitas Sam Ratulangi
Fahrina Mustafa: Universitas Hasanuddin
Pages: 1716-1722
DOI:  10.35870/jemsi.v12i2.6303
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Eksplorasi Dampak Manajemen Kinerja Karyawan dan Loyalitas Pelanggan

Authors: Puji Hardiyati, Krisnawati Setyaningrum Nugraheni

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Puji Hardiyati: Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
Krisnawati Setyaningrum Nugraheni: Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
Pages: 3212-3221
DOI:  10.35870/jemsi.v12i4.6527
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Pengaruh Kualitas Sistem Informasi Akuntansi, Kualitas Pelayanan Digital dan Kegunaan Yang Dirasakan Terhadap Kepuasan Nasabah Pengguna Aplikasi Pegadaian Digital

Authors: Sania Ghaida Shafa, Endang Asliana, Dian Nirmala Dewi

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Sania Ghaida Shafa: Politeknik Negeri Lampung
Endang Asliana: Politeknik Negeri Lampung
Dian Nirmala Dewi: Politeknik Negeri Lampung
Pages: 3523-3534
DOI:  10.35870/jemsi.v11i5.4706
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The Effect of Service Quality, Marketing Mix and Brand Image on Customer Loyalty in Banking Industry

Authors: Leo Nardo Setia Budi Djojo, Andriya Risdwiyanto, Moh Gifari Sono, Kusnanto Darmawan, Muhamad Risal Tawil

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Leo Nardo Setia Budi Djojo: STIE Harapan Bangsa
Andriya Risdwiyanto: Universitas Proklamasi 45
Moh Gifari Sono: Universitas Muhammadiyah Luwuk
Kusnanto Darmawan: Institut Teknologi dan Bisnis Widya Gama Lumajang
Muhamad Risal Tawil: Politeknik Baubau
Pages: 622-627
DOI:  10.35870/jemsi.v9i3.1119
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Evaluasi Kepuasan Customer Dan Kinerja Tim Manajemen Di PT. Human Resource Strengthening Sukses Istimewa

Authors: Fata Azima Alkautsar, Muhammad Arief Setiawan, Deden Akbar Izzuddin

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Fata Azima Alkautsar: Universitas Singaperbangsa Karawang
Muhammad Arief Setiawan: Universitas Singaperbangsa Karawang
Deden Akbar Izzuddin: Universitas Singaperbangsa Karawang
Pages: 2826-2838
DOI:  10.35870/jemsi.v12i3.6628
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Analisis Pengaruh Kualitas Pelayanan dan Citra Merek Terhadap Kepuasan Pelanggan di Rumah Sakit Dewi Sri Karawang

Authors: Hilman Ismaya, N. Neni Triana, Thomas Nadeak

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Hilman Ismaya: Universitas Buana Perjuangan Karawang
N. Neni Triana: Universitas Buana Perjuangan Karawang
Thomas Nadeak: Universitas Buana Perjuangan Karawang
Pages: 5645-5655
DOI:  10.35870/jemsi.v11i6.5300
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Mutu Pelayanan Terhadap Pelanggan

Authors: Ni Nyoman Wulan Antari

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Ni Nyoman Wulan Antari: ITB STIKOM BALI
Pages: 2810-2813
DOI:  10.35870/jemsi.v10i4.2856
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Analysis of the Effect of Service Quality on Customer Loyalty and Satisfaction Using Expectation Confirmation Model and Servqual

Authors: Kartika Sari, Hendri Rahmayani Asri, Hantoro Arief Gisijanto, Anggi Paramita Puti Kencana, Ibnu Cahyo Ramadhan

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Kartika Sari: Gunadarma University
Hendri Rahmayani Asri: Gunadarma University
Hantoro Arief Gisijanto: Gunadarma University
Anggi Paramita Puti Kencana: Gunadarma University
Ibnu Cahyo Ramadhan: Gunadarma University
Pages: 812-817
DOI:  10.35870/jemsi.v9i3.1193
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Analisis Pengaruh Kualitas Konten Promosi Digital, Harga dan Customer Experience Terhadap Purchase Intention Produk Preloved

Authors: Deykha Aguilika, Mozart Malik Ibrahim, Muhammad Kholil, Vivid Violin, Almira Ulimaz

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Deykha Aguilika: Trunojoyo University
Mozart Malik Ibrahim: Perbanas Institute
Muhammad Kholil: Mercu Buana University
Vivid Violin: Politeknik Maritim AMI Makassar
Almira Ulimaz: Politeknik Negeri Tanah Laut
Pages: 1436-1442
DOI:  10.35870/jemsi.v11i3.4117
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Analisis Strategi Penerapan Customer Relationship Management Dalam Meningkatkan Kepuasan Pelanggan di Adorable Projects Cimahi

Authors: Rati Kamelia Ismiati, Wardana Wardana

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Rati Kamelia Ismiati: Universitas Teknologi Digital
Wardana Wardana: Universitas Teknologi Digital
Pages: 5499-5508
DOI:  10.35870/jemsi.v11i6.5196
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