Published: 2025-08-01
Optimizing Certification Submission through an Integrated Information System with DMAIC Framework
DOI: 10.35870/jemsi.v11i4.4381
Abstract
Certification applications at PT Kereta Api Indonesia are submitted manually, resulting in various problems such as inefficiency, inaccuracy in recording, potential data duplication or document loss, delays in approval due to decentralized information flow, and a lack of transparency that makes it difficult for employees to monitor the status of their certification applications. The objective of this study is to analyze and propose an information system application for certification submissions at PT Kereta Api Indonesia (Persero). This study was conducted using a qualitative approach through semi-structured interviews and internal company data analysis, and refers to the DMAIC (Define, Measure, Analyze, Improve, Control) framework to identify and improve the root causes of process inefficiencies. The results of this study indicate that to address these shortcomings, a mobile-based certification application system with an integrated information system, automated document processing, real-time tracking, and enhanced user-friendliness for field staff and approval authorities is proposed. The proposed system is expected to improve efficiency, reduce delays, and support long-term digitalization objectives.
Keywords
Certification Submission; Integrated Information System; Mobile; DMAIC Framework
Article Information
This article has been peer-reviewed and published in the JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.
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Issue: Vol. 11 No. 4 (2025)
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Section: Articles
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Published: 2025-08-01
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License: CC BY 4.0
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Copyright: © 2025 Authors
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DOI: 10.35870/jemsi.v11i4.4381
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Nurul Zahidah, Institut Teknologi Bandung
Institut Teknologi Bandung, Master of Business Administration, Jl. Gelap Nyawang No.1, Lb. Siliwangi, Kecamatan Coblong, Kota Bandung, Jawa Barat, Indonesia.
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