Optimizing Certification Submission through an Integrated Information System with DMAIC Framework
DOI:
https://doi.org/10.35870/jemsi.v11i4.4381Keywords:
Certification Submission, Integrated Information System, Mobile, DMAIC FrameworkAbstract
Certification applications at PT Kereta Api Indonesia are submitted manually, resulting in various problems such as inefficiency, inaccuracy in recording, potential data duplication or document loss, delays in approval due to decentralized information flow, and a lack of transparency that makes it difficult for employees to monitor the status of their certification applications. The objective of this study is to analyze and propose an information system application for certification submissions at PT Kereta Api Indonesia (Persero). This study was conducted using a qualitative approach through semi-structured interviews and internal company data analysis, and refers to the DMAIC (Define, Measure, Analyze, Improve, Control) framework to identify and improve the root causes of process inefficiencies. The results of this study indicate that to address these shortcomings, a mobile-based certification application system with an integrated information system, automated document processing, real-time tracking, and enhanced user-friendliness for field staff and approval authorities is proposed. The proposed system is expected to improve efficiency, reduce delays, and support long-term digitalization objectives.
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