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Keywords: "Electronic Service Quality"

Keputusan Pembelian melalui E-Service Quality dan Pemasaran Media Sosial: Peran Mediasi Brand Image pada Zara di Kota Semarang

Authors: Sheila Eldina, Haunan Damar, Maria Safitri, Elia Resha Fatmawati

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Sheila Eldina: Universitas Dian Nuswantoro
Haunan Damar: Universitas Dian Nuswantoro
Maria Safitri: Universitas Dian Nuswantoro
Elia Resha Fatmawati: Universitas Dian Nuswantoro
Pages: 2028-2047
DOI:  10.35870/emt.v10i4.6780
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The Effect of Electronic Service Quality on Customer Trust and Its Implication on Repurchase Intention of Online Travel Agency Customers

Authors: Frans Sudirjo, Asnawati, Slamet Riyadi, Musran Munizu, Wa Ode Nur Ainun

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Frans Sudirjo: Universitas 17 Agustus 1945 Semarang
Asnawati: Mulawarman University
Slamet Riyadi: Universitas Dr. Soetomo
Musran Munizu: Hasanuddin University
Wa Ode Nur Ainun: Universitas Dayanu Ikhsanuddin
Pages: 591-596
DOI:  10.35870/emt.v7i3.1110
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