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Keywords: "customer relationship"

Pengaruh Perceived Value Terhadap Revisit Intention dengan Customer Satisfaction dan Customer Trust Sebagai Variabel Mediasi Pada Restoran Hotel Bintang 5 di Surabaya

Authors: Diva Liliani, Agustinus Nugroho, Thomas Stefanus Kaihatu

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Diva Liliani: Universitas Ciputra
Agustinus Nugroho: Universitas Ciputra
Thomas Stefanus Kaihatu: Universitas Ciputra
Pages: 2049-2061
DOI:  10.35870/jemsi.v11i4.4266
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Analysis of the Influence of Service Performance, Customer Relationship Marketing and Product Innovation on Customer Loyalty of Sharia Bank

Authors: Syahribulan Syahribulan, Syamsinar, Esti Nur Wakhidah, Prety Diawati, Sukriyadi

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Syahribulan Syahribulan: Universitas Indonesia Timur
Syamsinar: Universitas Indonesia Timur
Esti Nur Wakhidah: Institut Teknologi dan Bisnis Muhammadiyah Purbalingga
Prety Diawati: Universitas Logistik dan Bisnis Internasional
Sukriyadi: Universitas Lelemuku Saumlaki
Pages: 416-420
DOI:  10.35870/jemsi.v9i2.1061
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The Role of Customer Satisfaction and Brand Image on Customer Loyalty of Cellular Telecommunication Operator Company

Authors: Sherry Adelia, Miranti Pradipta Utami, Sarwo Eddy Wibowo, Ratnawita, Sudianto

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Sherry Adelia: Universitas Muhammadiyah
Miranti Pradipta Utami: Politeknik Lembaga Pendidikan dan Pengembangan Profesi Indonesia
Sarwo Eddy Wibowo: Politeknik Negeri Samarinda
Ratnawita: STIMA IMMI
Sudianto: Ibnu Sina University
Pages: 405-410
DOI:  10.35870/jemsi.v9i2.1059
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Pengaruh Citra Merek, Kepuasan dan Kualitas Produk Terhadap Loyalitas Pelanggan Pada Lazada di Kota Batam

Authors: Siti Jamaliyah, Nur Elfi Husda

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Siti Jamaliyah: Universitas Putera Batam
Nur Elfi Husda: Universitas Putera Batam
Pages: 1880-1889
DOI:  10.35870/jemsi.v12i2.6324
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The Effect of Perceived Value Using the Gamification Program on Customer Loyalty through Customer Satisfaction as an Intervening Variable (Study on Dana E-Wallet Application Users)

Authors: Chandra Deri Andika, Mahrinasari, Dwi Asri Siti Ambarwati

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Chandra Deri Andika: Management Department, University of Lampung, Lampung, Indonesia
Mahrinasari: Management Department, University of Lampung, Lampung, Indonesia
Dwi Asri Siti Ambarwati: Management Department, University of Lampung, Lampung, Indonesia
Pages: 1679-1690
DOI:  10.35870/jemsi.v9i4.1472
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Analisis Strategi Penerapan Customer Relationship Management Dalam Meningkatkan Kepuasan Pelanggan di Adorable Projects Cimahi

Authors: Rati Kamelia Ismiati, Wardana Wardana

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Rati Kamelia Ismiati: Universitas Teknologi Digital
Wardana Wardana: Universitas Teknologi Digital
Pages: 5499-5508
DOI:  10.35870/jemsi.v11i6.5196
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Implementasi Customer Relationship Management (Crm) di Industri Kecil Menengah (Ikm) Furnitur Menggunakan Microsoft Excel dan Visual Basic For Application (VBA)

Authors: Yessi Nasia Ulfia, Fitri Indah Puspitaningsih, Fesa Putra Kristanto

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Yessi Nasia Ulfia: Politeknik Industri Furnitur dan Pengolahan Kayu
Fitri Indah Puspitaningsih: Politeknik Industri Furnitur dan Pengolahan Kayu
Fesa Putra Kristanto: Politeknik Industri Furnitur dan Pengolahan Kayu
Pages: 363-375
DOI:  10.35870/jemsi.v9i2.1029
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Pengaruh E-Service Quality, Kualitas Layanan Logistik, Kesadaran Merek, Kepercayaan, dan Kepuasan terhadap Loyalitas Pelanggan pada Aplikasi Shopee (Studi Pada Mahasiswa Universitas Muhammadiyah Purwokerto)

Authors: Fadila Saputri, Dian Widyaningtyas, Akhmad Darmawan, M. Agung Miftahuddin

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Fadila Saputri: Universitas Muhammadiyah Purwokerto
Dian Widyaningtyas: Universitas Muhammadiyah Purwokerto
Akhmad Darmawan: Universitas Muhammadiyah Purwokerto
M. Agung Miftahuddin: Universitas Muhammadiyah Purwokerto
Pages: 1672-1688
DOI:  10.35870/jemsi.v12i2.6285
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Peran Brand Awareness Dalam Memediasi Pengaruh Strategi Digital Marketing Terhadap Loyalitas Pelanggan Pada Usaha Joglo Abah

Authors: Umi Sobariyah, Rohimat Nurhasan, Hilman Rismanto

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Umi Sobariyah: Universitas Garut
Rohimat Nurhasan: Universitas Garut
Hilman Rismanto: Universitas Garut
Pages: 1491-1501
DOI:  10.35870/jemsi.v12i2.6220
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Strategi Pemasaran dan Peningkatan Kualitas Pelayanan Untuk Meningkatkan Kepuasan Pelanggan Pada Agen Travel Umroh dan Haji Tomboati Malang

Authors: Fairuz Arsy Aribah Emeralda Fitri

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Fairuz Arsy Aribah Emeralda Fitri: Universitas PGRI Argopuro Jember
Pages: 1083-1093
DOI:  10.35870/jemsi.v12i2.5843
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Pengaruh Rating dan Online Customer Review Terhadap Keputusan Pembelian Secara Online Pada Marketplace Shopee

Authors: Geta Ambartiasari, Zulfan Yusuf, Kasmaniar, Sarboini, Saiful Amri

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Geta Ambartiasari: Universitas Serambi Mekkah
Zulfan Yusuf: Universitas Serambi Mekkah
Kasmaniar: Universitas Serambi Mekkah
Sarboini: Universitas Serambi Mekkah
Saiful Amri: Universitas Serambi Mekkah
Pages: 1345-1351
DOI:  10.35870/jemsi.v11i3.4094
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Pengaruh Kualitas Produk, Harga dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada Shop&Drive (Studi Cabang Mayor Oking, Bogor)

Authors: Israji, Dadan Abdul Aziz Mubarok, Andhika Mochamad Siddiq

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Israji: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Andhika Mochamad Siddiq: Universitas Indonesia Membangun
Pages: 2636-2647
DOI:  10.35870/jemsi.v11i4.4426
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Analysis of the Influence of Brand Equity Elements on Consumers Purchase Intention of Packaged Tea Products

Authors: Desman Serius Nazara, Nugroho Djati Satmoko, Bambang Surahman, Sutrisno, Uli Wildan Nuryanto

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Desman Serius Nazara: Akademi Kebidanan Harapan Keluarga
Nugroho Djati Satmoko: Padjadjaran University
Bambang Surahman: Universitas Gajah Putih
Sutrisno: Universitas PGRI Semarang
Uli Wildan Nuryanto: Universitas Bina Bangsa
Pages: 290-295
DOI:  10.35870/jemsi.v9i2.1032
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Membangun Hubungan Kepercayaan dengan Leads: Peran Interaksi Personal dalam Keberhasilan Pemasaran Produk Perbankan (Studi pada PT. KB Bukopin Cabang Jember)

Authors: Arya Dhimas Saputra

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Arya Dhimas Saputra: Universitas PGRI Argopuro Jember
Pages: 146-158
DOI:  10.35870/jemsi.v12i1.5671
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The Role of Perceived Ease of Use, Trust and Perceived Usefulness on Intention to Use Customer of Tix Id

Authors: Kartika Sari, Sherry Adelia, Ni Made Yusmini, Hasmidar, Agus Nurofik

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Kartika Sari: Gunadarma University
Sherry Adelia: Universitas Muhammadiyah
Ni Made Yusmini: Universitas Mahendradatta
Hasmidar: Sekolah Tinggi Ilmu Pertanian Yapi Bone
Agus Nurofik: STIA Adabiah Padang
Pages: 132-139
DOI:  10.35870/jemsi.v9i1.920
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Pengaruh Bullions Bank, Volatilitas Emas Global, kebijakan Moneter Indonesia terhadap Investasi Emas di Bank Syariah Indonesia

Authors: Ogi Marsenal Ipando, Ahmad Habibi, Muhammad Iqbal Fasa

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Ogi Marsenal Ipando: UIN Raden Intan Lampung
Ahmad Habibi: UIN Raden Intan Lampung
Muhammad Iqbal Fasa: UIN Raden Intan Lampung
Pages: 621-629
DOI:  10.35870/jemsi.v12i1.5923
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Analysis Of The Influence Of Brand Association, Experiental Marketing And Brand Trust On Consumer Loyalty For National Digital Game Products

Authors: Bahtiar Efendi, Zunan Setiawan, Lalang Saksono, Silvia Ekasari, Musran Munizu

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Bahtiar Efendi: Universitas Sains Al-Qur'an
Zunan Setiawan: Universitas Ahmad Dahlan
Lalang Saksono: Universitas Islam Djakarta
Silvia Ekasari: STIE Manajemen Bisnis Indonesia
Musran Munizu: Hasanuddin University
Pages: 2653-2658
DOI:  10.35870/jemsi.v9i6.1710
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The Influence of Price, Product Quality and Promotion on Customers Purchase Intention of Pasteurized Milk Products

Authors: Frans Sudirjo, Tengku Kespandiar, Agus Nurofik, Septianti Permatasari Palembang, Miranti Pradipta Utami

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Frans Sudirjo: Universitas 17 Agustus 1945 Semarang
Tengku Kespandiar: Politeknik Negeri Bengkalis
Agus Nurofik: STIA Adabiah Padang
Septianti Permatasari Palembang: University of Pattimura
Miranti Pradipta Utami: Politeknik Lembaga Pendidikan dan Pengembangan Profesi Indonesia
Pages: 650-654
DOI:  10.35870/jemsi.v9i3.1109
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