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Keywords: "E-Service Quality Towards Customer Loyalty"

Analysis Of The Influence Of Customer Satisfaction, Customer Value And Service Quality On Customer Loyalty Of State-Owned Bank In Indonesia

Authors: Zunan Setiawan, Donny Dharmawan, Loso Judijanto, Ita Nurcholifah, Suryani

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Zunan Setiawan: Universitas Ahmad Dahlan
Donny Dharmawan: Universitas Krisnadwipayana
Loso Judijanto: IPOSS Jakarta Indonesia
Ita Nurcholifah: IAIN Pontianak
Suryani: Universitas Al-Khairiyah
Pages: 2573-2580
DOI:  10.35870/jemsi.v9i6.1683
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The Effect of Promotion, E-Service Quality and Price on Customer Satisfaction and Its Implication on Loyalty of Tokopedia Customers

Authors: Frans Sudirjo, Vivid Violin, Akmal Abdullah, Ifadhila, Muhammad Subhan Iswahyudi

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Frans Sudirjo: Universitas 17 Agustus 1945 Semarang
Vivid Violin: Politeknik Maritim AMI Makassar
Akmal Abdullah: Politeknik Pertanian Negeri Pangkep
Ifadhila: Politeknik Pertanian Negeri Pangkajene
Muhammad Subhan Iswahyudi: ICTCS-Indonesian Center for Team Coaching Studies
Pages: 1724-1728
DOI:  10.35870/jemsi.v9i5.1473
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The Role of Customer Satisfaction and Service Quality on Customer Loyalty: Case Study of M-Banking Services

Authors: I Wayan Gede Antok Setiawan Jodi, Sherry Adelia, Khamaludin, Prety Diawati, Ratnawita

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I Wayan Gede Antok Setiawan Jodi: Universitas Mahasaraswati Denpasar
Sherry Adelia: Universitas Muhammadiyah
Khamaludin: Universitas Islam Syekh Yusu
Prety Diawati: Sekolah Vokasi-Universitas Logistik dan Bisnis Internasional
Ratnawita: STIMA IMM
Pages: 285-289
DOI:  10.35870/jemsi.v9i2.1018
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Pengaruh E-Service Quality, Kualitas Layanan Logistik, Kesadaran Merek, Kepercayaan, dan Kepuasan terhadap Loyalitas Pelanggan pada Aplikasi Shopee (Studi Pada Mahasiswa Universitas Muhammadiyah Purwokerto)

Authors: Fadila Saputri, Dian Widyaningtyas, Akhmad Darmawan, M. Agung Miftahuddin

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Fadila Saputri: Universitas Muhammadiyah Purwokerto
Dian Widyaningtyas: Universitas Muhammadiyah Purwokerto
Akhmad Darmawan: Universitas Muhammadiyah Purwokerto
M. Agung Miftahuddin: Universitas Muhammadiyah Purwokerto
Pages: 1672-1688
DOI:  10.35870/jemsi.v12i2.6285
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Pengaruh Customer Satisfaction dan E-Service Quality Terhadap Customer Loyalty Pada Pengguna Lazada

Authors: Karina Febriyanti, Dadan Abdul Aziz Mubarok, Nunung Ayu Sofiati

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Karina Febriyanti: Universitas Indonesia Membangun
Dadan Abdul Aziz Mubarok: Universitas Indonesia Membangun
Nunung Ayu Sofiati: Universitas Indonesia Membangun
Pages: 984-997
DOI:  10.35870/jemsi.v11i2.3950
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Analysis of the Influence of Social Media Engagement, Personalization Quality, and Service Quality on Digital Brand Loyalty of Online Retail Customers

Authors: Rio Haribowo, Sukma Irdiana, Ida Ayu Trisna Wijayanthi, Sofia Maulida, Imam Jayanto, Fahrina Mustafa

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Rio Haribowo: Universitas Mulawarman
Sukma Irdiana: Institut Teknologi dan Bisnis Widya Gama Lumajang
Ida Ayu Trisna Wijayanthi: STIMI Handayani
Sofia Maulida: STIE Tri Bhakti
Imam Jayanto: Universitas Sam Ratulangi
Fahrina Mustafa: Universitas Hasanuddin
Pages: 1716-1722
DOI:  10.35870/jemsi.v12i2.6303
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Strategi Pemasaran dan Peningkatan Kualitas Pelayanan Untuk Meningkatkan Kepuasan Pelanggan Pada Agen Travel Umroh dan Haji Tomboati Malang

Authors: Fairuz Arsy Aribah Emeralda Fitri

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Fairuz Arsy Aribah Emeralda Fitri: Universitas PGRI Argopuro Jember
Pages: 1083-1093
DOI:  10.35870/jemsi.v12i2.5843
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Pengaruh Kualitas Layanan dan Harga Terhadap Kepuasan Pelanggan Netflix di Indonesia

Authors: Deden Sukriyansyah, Arif Fadillah

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Deden Sukriyansyah: Universitas Singaperbangsa Karawang
Arif Fadillah: Universitas Singaperbangsa Karawang
Pages: 3111-3121
DOI:  10.35870/jemsi.v11i5.4520
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The Effect of Service Quality, Marketing Mix and Brand Image on Customer Loyalty in Banking Industry

Authors: Leo Nardo Setia Budi Djojo, Andriya Risdwiyanto, Moh Gifari Sono, Kusnanto Darmawan, Muhamad Risal Tawil

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Leo Nardo Setia Budi Djojo: STIE Harapan Bangsa
Andriya Risdwiyanto: Universitas Proklamasi 45
Moh Gifari Sono: Universitas Muhammadiyah Luwuk
Kusnanto Darmawan: Institut Teknologi dan Bisnis Widya Gama Lumajang
Muhamad Risal Tawil: Politeknik Baubau
Pages: 622-627
DOI:  10.35870/jemsi.v9i3.1119
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Analysis of the Effect of Service Quality on Customer Loyalty and Satisfaction Using Expectation Confirmation Model and Servqual

Authors: Kartika Sari, Hendri Rahmayani Asri, Hantoro Arief Gisijanto, Anggi Paramita Puti Kencana, Ibnu Cahyo Ramadhan

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Kartika Sari: Gunadarma University
Hendri Rahmayani Asri: Gunadarma University
Hantoro Arief Gisijanto: Gunadarma University
Anggi Paramita Puti Kencana: Gunadarma University
Ibnu Cahyo Ramadhan: Gunadarma University
Pages: 812-817
DOI:  10.35870/jemsi.v9i3.1193
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Analisis Strategi Penerapan Customer Relationship Management Dalam Meningkatkan Kepuasan Pelanggan di Adorable Projects Cimahi

Authors: Rati Kamelia Ismiati, Wardana Wardana

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Rati Kamelia Ismiati: Universitas Teknologi Digital
Wardana Wardana: Universitas Teknologi Digital
Pages: 5499-5508
DOI:  10.35870/jemsi.v11i6.5196
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Analisis Pengaruh Kualitas Konten Promosi Digital, Harga dan Customer Experience Terhadap Purchase Intention Produk Preloved

Authors: Deykha Aguilika, Mozart Malik Ibrahim, Muhammad Kholil, Vivid Violin, Almira Ulimaz

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Deykha Aguilika: Trunojoyo University
Mozart Malik Ibrahim: Perbanas Institute
Muhammad Kholil: Mercu Buana University
Vivid Violin: Politeknik Maritim AMI Makassar
Almira Ulimaz: Politeknik Negeri Tanah Laut
Pages: 1436-1442
DOI:  10.35870/jemsi.v11i3.4117
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Analisis Pengaruh Kualitas Pelayanan dan Citra Merek Terhadap Kepuasan Pelanggan di Rumah Sakit Dewi Sri Karawang

Authors: Hilman Ismaya, N. Neni Triana, Thomas Nadeak

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Hilman Ismaya: Universitas Buana Perjuangan Karawang
N. Neni Triana: Universitas Buana Perjuangan Karawang
Thomas Nadeak: Universitas Buana Perjuangan Karawang
Pages: 5645-5655
DOI:  10.35870/jemsi.v11i6.5300
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The Influence Of E-Customer Satisfaction, E-Service Quality And Sales Promotion On E-Customer Loyalty Of Tokopedia Customers

Authors: Balla Wahyu Budiarto, Putri Ekaresty Haes, Winanto Nawarcono, Ainil Mardiah, Tri Apriyono

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Balla Wahyu Budiarto: Politeknik Perkeretaapian Indonesia Madiun
Putri Ekaresty Haes: University of National Education
Winanto Nawarcono: STIE Nusa Megarkencana
Ainil Mardiah: Universitas Adzkia
Tri Apriyono: STIE Jambatan Bulan
Pages: 2472-2479
DOI:  10.35870/jemsi.v9i6.1656
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Strategi Pemasaran Dreyy Store Dalam Mempertahankan Penjualan di Era Persaingan Thrift Shop Melalui Instagram

Authors: Prasetyo Adinugroho, Meilyati Rohmah

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Prasetyo Adinugroho: Universitas Pakuan
Meilyati Rohmah: Universitas Pakuan
Pages: 1135-1143
DOI:  10.35870/jemsi.v12i2.6075
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Analisis Strategi Pemasaran dalam Meningkatkan Penjualan Pada Bengkel Sahabat Motor

Authors: Ajeung Dwi Febian Sukma, Aris Rinaldi

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Ajeung Dwi Febian Sukma: Universitas Teknologi Digital
Aris Rinaldi: Universitas Teknologi Digital
Pages: 1306-1311
DOI:  10.35870/jemsi.v11i3.4082
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Analisis Mutu Pelayanan Bank Raya Kuta Terhadap Pelanggan

Authors: Ni Nyoman Wulan Antari

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Ni Nyoman Wulan Antari: ITB STIKOM BALI
Pages: 3350-3353
DOI:  10.35870/jemsi.v10i6.3379
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