Published: 2023-02-07

Implementasi Total Quality Management (TQM) Leader Untuk Kepuasan Pasien Rumah Sakit Gigi dan Mulut di Jakarta

DOI: 10.35870/jemsi.v9i1.918

Ilham Arief, Any Setianingrum
  • Ilham Arief: Yarsi University ROR
  • Any Setianingrum: Yarsi University ROR
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Abstract

Total Quality Management (TQM) saat ini diyakini menjadi solusi untuk meningkatkan efektifitas pelayanan kesehatan dan kepuasan pelanggan. Indikator  utama dari penerapan TQM ini adalah kepemimpinan. Studi ini memiliki tujuan guna mengidentifikasi bagaimana pengaplikasian TQM Leader Rumah Sakit Gigi dan Mulut Yarsi Jakarta. Penelitian ini menggunakan pendekatan deskriptif kuantitatif dari 50 tenaga rumah sakit melalui pemanfaatan metode pengumpulan data yakni angket self-administered. Responden dari studi ini yakni tenaga kesehatan medis dan non medis RS Gigi dan Mulut Yarsi. Hasil dari penelitian ini dalam penerapan prinsip TQM Leader di RS Gigi dan Mulut Yarsi sangat baik.

Keywords

implementasi; TQM leader; rumah sakit

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How to Cite

Arief, I., & Any Setianingrum. (2023). Implementasi Total Quality Management (TQM) Leader Untuk Kepuasan Pasien Rumah Sakit Gigi dan Mulut di Jakarta. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 9(1), 125-131. https://doi.org/10.35870/jemsi.v9i1.918
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This article has been peer-reviewed and published in the JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.

  • Issue: Vol. 9 No. 1 (2023)

  • Section: Articles

  • Published: 2023-02-07

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