Determinan Turnover Intention, Peran Mediasi Organizational Commitment dan Job Satisfaction Pada Karyawan Perusahaan Trading

Authors

  • Devy Christine Universitas Esa Unggul
  • Elistia Elistia Universitas Esa Unggul

DOI:

https://doi.org/10.35870/jemsi.v12i4.6759

Keywords:

Job Security, Organizational Commitment, Job Satisfaction, Turnover Intention

Abstract

This study aims to analyse the effect of job security on turnover intention, with job satisfaction and organisational commitment acting as mediating variables, amongst employees of electrical trading and distribution companies in the JABODETABEK region. This study employs a quantitative approach using Structural Equation Modelling (SEM-PLS). The sample comprised 132 respondents selected using probability sampling via simple random sampling. Data were collected via a Likert-scale questionnaire and analysed using SmartPLS 4.0. The results indicate that job security has a significant negative effect on turnover intention. Furthermore, job security has a positive effect on job satisfaction and organisational commitment. Both of these variables were also found to have a negative effect on turnover intention. The results of the mediation analysis indicate that job satisfaction and organisational commitment significantly mediate the relationship between job security and turnover intention. These findings suggest that enhancing perceptions of job security can increase employee satisfaction and commitment, thereby reducing the intention to leave. This study implies that companies need to improve job stability in order to retain employees and enhance organisational performance sustainably.

Downloads

Download data is not yet available.

Author Biographies

  • Devy Christine, Universitas Esa Unggul

    Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Esa Unggul, Jakarta, Indonesia.

  • Elistia Elistia, Universitas Esa Unggul

    Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Esa Unggul, Jakarta, Indonesia.

References

Alam, A., & Asim, M. (2019). Relationship between job satisfaction and turnover intention. International Journal of Human Resource Studies, 9(2), 163. https://doi.org/10.5296/ijhrs.v9i2.14618.

Al-Dalahmeh, M., Héder-Rima, M., & Dajnoki, K. (2020). The effect of talent management practices on employee turnover intention in the information and communication technologies (ICTs) sector: Case of Jordan. Problems and Perspectives in Management, 18(4), 59–71. https://doi.org/10.21511/ppm.18(4).2020.06.

Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(C), 1–8. https://doi.org/10.1016/0166-2236(85)90073-6.

Badrianto, Y., & Ekhsan, M. (2021). Pengaruh work-life balance terhadap kinerja karyawan yang di mediasi komitmen organisasi. Jesya (Jurnal Ekonomi & Ekonomi Syariah), 4(2), 951–962. https://doi.org/10.36778/jesya.v4i2.460.

Balz, A., & Schuller, K. (2021). Always looking for something better? The impact of job insecurity on turnover intentions: Do employables and irreplaceables react differently? Economic and Industrial Democracy, 42(1), 142–159. https://doi.org/10.1177/0143831X18757058.

Belete, A. (2018). Turnover intention influencing factors of employees: An empirical work review. International Journal of Research in Business Studies and Management, 5(7), 23–31.

Carman-Tobin, M. B. (2011). Organizational commitment among licensed practical nurses: Exploring associations with empowerment, conflict, and trust (Dissertation). University of California, Davis.

Castellano, S., Chandavimol, K., Khelladi, I., & Orhan, M. A. (2021). Impact of self-leadership and shared leadership on the performance of virtual R&D teams. Journal of Business Research, 128(November 2019), 578–586. https://doi.org/10.1016/j.jbusres.2020.12.030.

De Witte, H., Pienaar, J., & De Cuyper, N. (2021). Review of 30 years of longitudinal studies on the association between job insecurity and health and well-being: Is there causal evidence? Australian Psychologist, 51(1), 18–31. https://doi.org/10.1111/ap.12176.

Deswarta, Masnur, & Mardiansah, A. (2021). Pengaruh stres kerja dan kepuasan kerja terhadap turnover intention perawat Rumah Sakit Prima Pekanbaru. E-Bisnis: Jurnal Ilmiah Ekonomi dan Bisnis, 14(2), 58–63. https://doi.org/10.51903/e-bisnis.v14i2.476.

Elistia. (2020). The influence of job satisfaction and organizational commitment on employee turnover intention. Journal of Business Management and Accounting, 1(1).

Gharbi, H., Aliane, N., Al Falah, K. A., & Sobaih, A. E. E. (2022). You really affect me: The role of social influence in the relationship between procedural justice and turnover intention. International Journal of Environmental Research and Public Health, 19(9). https://doi.org/10.3390/ijerph19095162.

Grant, A. M., & Parker, S. K. (2021). Redesigning work design theories: The rise of relational and proactive perspectives. Academy of Management Annals, 3(1), 317–375. https://doi.org/10.5465/19416520903047327.

Hair, J. F., & Brunsveld, N. (2019). Essentials of business research methods. Routledge, Taylor & Francis Group.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (7th ed.). Person Education Hall. https://doi.org/10.3390/polym12123016.

Hair, J. F., Ringle, C. M., & Sarstedt, M. (2021). Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long Range Planning, 46(1–2), 1–12.

Halimah, T. N., Fathoni, A., & Maria M. Minarsih. (2016). Pengaruh job insecurity, kepuasan kerja dan lingkungan kerja terhadap turnover intention pramuniaga di Gelael Supermarket (Studi Kasus pada Gelael Superindo Kota Semarang). Journal of Management, 2(2).

Juniwati. (2015). Pengaruh perceived ease of use, enjoyment dan trust terhadap repurchase intention dengan customer satisfaction sebagai intervening pada belanja online (Studi pada mahasiswa Universitas Tanjungpura Pontianak). Jurnal Ekonomi Bisnis dan Kewirausahaan, 4(1), 140. https://doi.org/10.26418/jebik.v4i1.11465.

Lestari, K. S., Halin, H., & Afriyani, F. (2025). Pengaruh budaya organisasi dan komunikasi internal terhadap retensi karyawan BATIQA Hotel Palembang. Jurnal Media Wahana Ekonomika, 22(3), 608–621. https://doi.org/10.31851/jmwe.v22i3.18565.

Maqableh, O., Nor, C. S. M., & Helalat, A. (2022). Mediating impact of innovative behavior on the relationship between training and turnover intention: A case study of the hospitality industry in Jordan. Problems and Perspectives in Management, 20(4), 278–289. https://doi.org/10.21511/ppm.20(4).2022.21.

Mbah, S. E., & Ikemefuna, C. O. (2012). Job satisfaction and employee’s turnover intentions in total Nigeria PLC in Lagos State. International Journal of Humanities and Social Science, 2(14), 275–287.

Meyers, M. C. (2020). The neglected role of talent proactivity: Integrating proactive behavior into talent-management theorizing. Human Resource Management Review, 30(2), 100703. https://doi.org/10.1016/j.hrmr.2019.100703.

Nahita, P., & Saragih, E. H. (2021). Pengaruh kepuasan kerja terhadap komitmen organisasional karyawan pada organisasi kantor hukum. Journal of Management and Business Review, 18(2), 393–405. https://doi.org/10.34149/jmbr.v18i2.296.

Napitupulu, D., Abdel Kadar, J., & Kartika Jati, R. (2017). Validity testing of technology acceptance model based on factor analysis approach. Indonesian Journal of Electrical Engineering and Computer Science, 5(3), 697–704. https://doi.org/10.11591/ijeecs.v5.i3.pp697-704.

Robbins, S. P., & Judge, T. A. (2020). Organizational behavior (18th ed.). Pearson.

Sakernas. (2024). Survei Angkatan Kerja Nasional Indonesia 2024. Badan Pusat Statistik.

Situmorang, N., Ramli, A. H., & Reza, H. K. (2023). Pengaruh pengembangan karir terhadap turnover intention melalui kinerja karyawan yang dimoderasi oleh budaya organisasi. Jurnal Lentera Bisnis, 12(3), 633. https://doi.org/10.34127/jrlab.v12i3.890.

Tjandra, M. S., & Erdiansyah, R. (2024). Peran stres kerja dan komitmen organisasi terhadap turnover intention karyawan Gen Z di Jakarta dengan kepuasan kerja sebagai variabel mediasi. Jurnal Manajemen Bisnis dan Kewirausahaan, 8(3), 592–606. https://doi.org/10.24912/jmbk.v8i3.30220.

Yao, T., Qiu, Q., & Wei, Y. (2019). Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees. International Journal of Hospitality Management, 76(September 2017), 1–8. https://doi.org/10.1016/j.ijhm.2018.03.018.

Downloads

Published

2026-08-01

How to Cite

Christine, D., & Elistia, E. (2026). Determinan Turnover Intention, Peran Mediasi Organizational Commitment dan Job Satisfaction Pada Karyawan Perusahaan Trading. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 12(4), 3633-3646. https://doi.org/10.35870/jemsi.v12i4.6759