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Pengaruh Kepemimpinan Transformasional, Work-Life Balance dan Pengembangan Karir Terhadap Retensi Milenial dan Gen-Z Melalui Kepuasan Kerja

  • Syintia Mega Putri1*
  • Figo Alimbel2
  • Ramadhana Aulia Wisdawati3
  • Jodi Septiadi Akbar4
1,2,3,4 Caltex Riau Polytechnic image/svg+xml
* Corresponding Author: Syintia Mega Putri
Cover JEMSI Volume 12 Nomor 4 Agustus 2026

Abstract

This study was conducted to examine the influence of Transformational Leadership, Work-Life Balance, and Career Development on Millennial and Gen-Z Retention through Job Satisfaction among banking employees in Pekanbaru City. The study used a quantitative approach. Quantitative data were obtained by distributing questionnaires to 100 Millennial and Gen-Z banking employees and analyzed using the Smart PLS 4 data processing system. The results showed that Transformational Leadership (β = 0.241; p = 0.004) means that Transformational Leadership has a positive and significant effect on Job Satisfaction, Work-Life Balance (β = 0.386; p = 0.000) means that Work-Life Balance has a positive and significant effect on Job Satisfaction, and the influence of Career Development (β = 0.419; p = 0.000) has a positive and significant effect on Job Satisfaction. Job Satisfaction was proven to have a very significant effect on Employee Retention with a path coefficient of (β = 0.567; p = 0.000). For the indirect influence of the mediation variable, it shows that Leadership has a positive and significant indirect influence on employee retention through Job Satisfaction with a coefficient value of 0.137. Then the Work-Life Balance variable shows a positive and significant indirect influence on employee retention through job satisfaction with a coefficient value of 0.219. And finally, Career Development has the greatest indirect influence on employee retention through job satisfaction with a coefficient value of 0.238. For the influence of Career Development, it is the variable with the highest level of results in increasing job satisfaction, followed by Work-Life Balance and Transformational Leadership. These findings provide practical implications for banking management to develop comprehensive retention strategies and policies with a focus on sustainable career development, work flexibility, and an inspirational leadership style to retain high-potential employee talent in the company.

Keywords

Transformational Leadership Work-Life Balance Career Development Millennial and Gen-Z Retention Job Satisfaction

How to Cite

Citation Format
Putri, S. M., Alimbel, F., Wisdawati, R. A., & Akbar, J. S. (2026). Pengaruh Kepemimpinan Transformasional, Work-Life Balance dan Pengembangan Karir Terhadap Retensi Milenial dan Gen-Z Melalui Kepuasan Kerja. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 12(4), 3305-3316. https://doi.org/10.35870/jemsi.v12i4.6517

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Author Biographies

Syintia Mega Putri, Caltex Riau Polytechnic

Program Studi Bisnis Digital, Politeknik Caltex Riau, Pekanbaru, Riau, Indonesia.

Figo Alimbel, Caltex Riau Polytechnic

Program Studi Bisnis Digital, Politeknik Caltex Riau, Pekanbaru, Riau, Indonesia.

Ramadhana Aulia Wisdawati, Caltex Riau Polytechnic

Program Studi Bisnis Digital, Politeknik Caltex Riau, Pekanbaru, Riau, Indonesia.

Jodi Septiadi Akbar, Caltex Riau Polytechnic

Program Studi Bisnis Digital, Politeknik Caltex Riau, Pekanbaru, Riau, Indonesia.

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Copyright (c) 2026 Syintia Mega Putri, Figo Alimbel, Ramadhana Aulia Wisdawati, Jodi Septiadi Akbar

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This work is licensed under a Creative Commons Attribution 4.0 International License.

This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.

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