Published: 2026-02-01

Analisis Kepuasan Pengguna Market Place Terhadap Pengalaman Berbelanja Online: Studi Kasus Pada Aplikasi Shopee di Kalangan Konsumen Gen Z Di Purwakarta

DOI: 10.35870/jemsi.v12i1.5882

Cica Nurhasanah, Dede Jajang Suryaman
  • Cica Nurhasanah: Universitas Singaperbangsa Karawang
  • Dede Jajang Suryaman: Universitas Singaperbangsa Karawang
Front Cover JEMSI Volume 12 Nomor 1 Februari 2026
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Abstract

The rapid development of technology has encouraged the growth of online marketplaces as digital transaction platforms, one of which is Shopee. This study aims to determine the level of satisfaction among Generation Z consumers in Purwakarta regarding their shopping experience on Shopee and to analyze the influence of feature convenience and corporate image on consumer satisfaction. This research uses a quantitative method by distributing questionnaires to 53 respondents. The results of multiple linear regression analysis show that corporate image has a positive and significant effect on consumer satisfaction, with a coefficient value of 1.039 (t = 10.136; sig < 0.001). Meanwhile, feature convenience does not have a significant effect (t = -1.308; sig 0.200 > 0.05). Overall, both variables contribute 73.2% to consumer satisfaction (Adjusted R² = 0.732), while the remaining 26.8% is influenced by other factors outside the study. These findings indicate that corporate image is the most dominant factor in increasing satisfaction among Generation Z Shopee users.


 

Keywords

Feature Convenience; Corporate Image; Consumer Satisfaction; Shopee; Generation Z

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How to Cite

Nurhasanah, C., & Suryaman, D. J. (2026). Analisis Kepuasan Pengguna Market Place Terhadap Pengalaman Berbelanja Online: Studi Kasus Pada Aplikasi Shopee di Kalangan Konsumen Gen Z Di Purwakarta. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 12(1), 654-661. https://doi.org/10.35870/jemsi.v12i1.5882
Article Information

This article has been peer-reviewed and published in the JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.

  • Issue: Vol. 12 No. 1 (2026)

  • Section: Articles

  • Published: 2026-02-01

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Author Biographies
Cica Nurhasanah, Universitas Singaperbangsa Karawang
Google Scholar ResearchGate ORCID

Program Studi Sarjana Manajemen, Fakultas Ekonomi dan Bisinis, Universitas Singaperbangsa Karawang, Alamat Jl. H.S. Ronggowaluyo, Puseurjaya, Kecamatan Telukjambe Timur, Kabupaten Karawang, Jawa Barat 41361, Indonesia.

Dede Jajang Suryaman, Universitas Singaperbangsa Karawang
Google Scholar ResearchGate ORCID

Program Studi Sarjana Manajemen, Fakultas Ekonomi dan Bisinis, Universitas Singaperbangsa Karawang, Alamat Jl. H.S. Ronggowaluyo, Puseurjaya, Kecamatan Telukjambe Timur, Kabupaten Karawang, Jawa Barat 41361, Indonesia.

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