Published: 2024-08-01
Analisis Kinerja Pegawai Terhadap Kepuasan Pasien Di Klinik Marisa
DOI: 10.35870/jemsi.v10i4.3015
Nala Sarwatul Muna, Fransiska Agustina
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Nala Sarwatul Muna:
Universitas Teknologi Digital
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Fransiska Agustina:
Universitas Teknologi Digital
Abstract
Kepuasan pasien didasarkan pada interpretasi responden tentang kesesuaian antar komponen. Selain dipengaruhi oleh kualitas jasa atau pelayanan, kepuasan pasien juga ditentukan oleh pengaruh kinerja individu karyawan atau pegawai. Penilaian kinerja pegawai adalah proses penilaian hasil kerja yang akan digunakan oleh manajemen untuk memberi informasi kepada karyawan secara individual tentang kualitas kinerja mereka, penelitian ini adalah mengetahui bagaimana karyawan meningkatkan kepuasan pasien di Klinik Marisa dengan menggunakan metode Kualitatif karena permasalahan yang akan dibahas dalam penelitian ini tidak berkenaan dengan angka- angka tetapi deskripsi dan analisis bagaimana karyawan meningkatkan kepuasan pasien di Klinik Marisa. Hasil penelitian ini diperoleh melalui teknik pengumpulan data dengan wawancara, tekni ini dilakukan untuk memperoleh data yang alamiah.
Keywords
Article Information
This article has been peer-reviewed and published in the JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.
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Issue: Vol. 10 No. 4 (2024)
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Section: Articles
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Published: 2024-08-01
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License: CC BY 4.0
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Copyright: © 2024 Authors
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DOI: 10.35870/jemsi.v10i4.3015
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No author biographies available.
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