Published: 2026-07-30
Design and Development of a Chatbot-Integrated Website Profile for Madrasah Tsanawiyah to Improve Academic Information Services
DOI: 10.35870/ijecs.v6i2.7844
Abstract
The rapid advancement of information technology has driven educational institutions to improve the quality of their information services. MTs Sambong Jaya faces challenges in delivering academic information due to its inactive website, resulting in limited accessibility for students and the community. This study aims to develop a madrasah profile website integrated with a rule-based chatbot to enhance the effectiveness of academic information services. This research employed the Research and Development (R&D) method based on the Borg and Gall model, including needs analysis, planning, development, validation, testing, and evaluation stages. The chatbot was designed using predefined question–answer patterns to provide automated responses to user inquiries. The evaluation results show that expert validation achieved a score of 90% (Very Feasible), Blackbox Testing indicated a 100% success rate for all system functions, and user responses reached 81.71% (Very Good). These findings indicate that the developed system is functional, user-friendly, and capable of improving access to academic information.
Keywords
Madrasah Profile Website; Chatbot; Rule-Based Chatbot; Academic Information Services; Borg and Gall
Article Information
This article has been peer-reviewed and published in the International Journal Education and Computer Studies (IJECS). The content is available under the terms of the Creative Commons Attribution 4.0 International License.
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Issue: Vol. 6 No. 2 (2026)
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Section: Articles
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Published: 2026-07-30
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License: CC BY 4.0
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Copyright: © 2025 Authors
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DOI: 10.35870/ijecs.v6i2.7844
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Amelia Nurhayati, Universitas Muhammadiyah Tasikmalaya
Department of Information Technology Education, Faculty of Teacher Training and Education, Universitas Muhammadiyah Tasikmalaya, Tasikmalaya City, West Java Province, Indonesia.
Sulidar Fitri, M.Sc, Universitas Muhammadiyah Tasikmalaya
Department of Information Technology Education, Faculty of Teacher Training and Education, Universitas Muhammadiyah Tasikmalaya, Tasikmalaya City, West Java Province, Indonesia.
Hani Rubiani, M.Eng, Universitas Muhammadiyah Tasikmalaya
Department of Information Technology Education, Faculty of Teacher Training and Education, Universitas Muhammadiyah Tasikmalaya, Tasikmalaya City, West Java Province, Indonesia.
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