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Efektivitas Manajemen Haji dan Umrah dalam Meningkatkan Kepuasan Jamaah di Indonesia: Sebuah Studi Literatur

  • Ahmad Chulaivi1*
  • Ibrahim Zaky Khazimi2
  • Muhamad Ikram3
  • Abdul Hafiz4
1,2,3,4 Syarif Hidayatullah State Islamic University Jakarta image/svg+xml
* Corresponding Author: Ahmad Chulaivi

Abstract

The effectiveness of Hajj and Umrah management is a crucial factor in enhancing pilgrims' satisfaction in Indonesia. This study evaluates various aspects of Hajj and Umrah management, including the use of technology, service quality, and logistics management. The findings indicate that technological innovations such as mobile applications and the Integrated Hajj Computerization System (SISKOHAT) significantly improve efficiency and pilgrim satisfaction. Furthermore, adequate accommodation, transportation, and healthcare services greatly influence pilgrim satisfaction. Key recommendations include strengthening information technology infrastructure, human resource training, improving facility quality, and providing comprehensive religious guidance. By adopting more effective management approaches, it is expected that the Hajj and Umrah experience for Indonesian pilgrims can be further enhanced.

Keywords

Hajj Management Pilgrim Satisfaction Information Technology Service Quality

How to Cite

Citation Format
Chulaivi, A., Khazimi, I. Z., Ikram, M., & Hafiz, A. (2024). Efektivitas Manajemen Haji dan Umrah dalam Meningkatkan Kepuasan Jamaah di Indonesia: Sebuah Studi Literatur. LANCAH: Jurnal Inovasi Dan Tren, 2(2b), 894~899. https://doi.org/10.35870/ljit.v2i2b.2957

References

11 References
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Author Biographies

Ahmad Chulaivi, Syarif Hidayatullah State Islamic University Jakarta

UIN Syarif Hidayatullah

Ibrahim Zaky Khazimi, Syarif Hidayatullah State Islamic University Jakarta

UIN Syarif Hidayatullah

Muhamad Ikram, Syarif Hidayatullah State Islamic University Jakarta

UIN Syarif Hidayatullah

Abdul Hafiz, Syarif Hidayatullah State Islamic University Jakarta

UIN Syarif Hidayatullah

License

Copyright (c) 2024 Ahmad Chulaivi, Ibrahim Zaky Khazimi, Muhamad Ikram, Abdul Hafiz

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.

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