Efektivitas Penggunaan Aplikasi WargaKu dalam Meningkatkan Pelayanan Publik di Kota Surabaya

Authors

DOI:

https://doi.org/10.35870/ljit.v2i2b.2855

Keywords:

Public service, Mobile application, WargaKu, Surabaya, Effectiveness

Abstract

This study investigates the effectiveness of the "WargaKu" mobile application in enhancing public services in Surabaya. The "WargaKu" app facilitates public complaints and interactions between citizens and the local government. Using a quantitative descriptive method, data were collected through online questionnaires distributed to 40 respondents. The results show that the "WargaKu" app significantly improves service efficiency, transparency, and responsiveness. It enables real-time reporting and tracking of complaints, resulting in quicker resolution and higher citizen satisfaction. The study concludes that the "WargaKu" app effectively enhances public service delivery in Surabaya.

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Author Biographies

  • Vara Riya Adilita, Universitas Muhammadiyah Sidoarjo

    Program Studi Administrasi Publik, Universitas Muhammadiyah Sidoarjo, Sidoarjo, Jawa Timur, Indonesia

  • Imelda Dian Rahmawati, Universitas Muhammadiyah Sidoarjo

    Program Studi Administrasi Publik, Universitas Muhammadiyah Sidoarjo, Sidoarjo, Jawa Timur, Indonesia

References

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M. N. Budiman, “Pemanfaatan Aplikasi WargaKu Sebagai Praktek Digitalisasi Public Relations Pemerintah Kota Surabaya,” Jurnal Audiens, vol. 5, no. 1, pp. 101–113, Mar. 2024, doi: 10.18196/jas.v5i1.345.

R. A. Allifiyah and A. Prastyawan, “Implementasi Kebijakan Pengaduan Masyarakat Melalui Aplikasi WargaKu Surabaya (Studi Kasus: Dinas Komunikasi dan Informatika Kota Surabaya),” Jurnal Inovasi Administrasi Negara Terapan (Inovant), vol. 1, no. 3, pp. 574–586, 2023.

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Published

2024-07-08

Issue

Vol. 2 No. 2b (2024): Special Edition Juli

Section

Articles

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Copyright (c) 2024 Vara Riya Adilita, Imelda Dian Rahmawati

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How to Cite

Adilita, V. R., & Rahmawati, I. D. (2024). Efektivitas Penggunaan Aplikasi WargaKu dalam Meningkatkan Pelayanan Publik di Kota Surabaya. LANCAH: Jurnal Inovasi Dan Tren, 2(2b), 741~754. https://doi.org/10.35870/ljit.v2i2b.2855