Main Content
Open Access Articles

Pengaruh Brand Experience dan Brand Loyalty terhadap Brand Equity Produk Apple dengan Perceived Quality sebagai Variabel Intervening

Main Article Content

  • Aulia Putri Amanta1*
  • Dwi Nopitasari2
  • Pingkan Viola Martiza3

Article Sidebar

Abstract

The aim of this study is to identify the relationship between Brand Experience and Brand Loyalty on Brand Equity for Apple products in Sukoharjo Regency. The sample used in this study consists of 174 respondents residing in Sukoharjo Regency who have used and own Apple products. The data collection method in this study employed a questionnaire. Data were analyzed using SmartPLS. The hypotheses in this study indicate that Brand Experience has a significant influence on Brand Loyalty, Brand Equity, and Perceived Quality. Additionally, Brand Loyalty also has a significant influence on Brand Equity and Perceived Quality. Moreover, Perceived Quality has a significant influence on Brand Equity.

Article Details

How to Cite

Citation Format
Amanta, A. P., Nopitasari, D., & Martiza, P. V. (2024). Pengaruh Brand Experience dan Brand Loyalty terhadap Brand Equity Produk Apple dengan Perceived Quality sebagai Variabel Intervening. LANCAH: Jurnal Inovasi Dan Tren, 2(2), 392~400. https://doi.org/10.35870/ljit.v2i2.2731

References

23 References
  • Aaker, D. (2014). Building Strong Brands. Bumi Aksara.
  • Achmad, N., Kuswati, R. and Imronudin. (2021) Teori & Praktek Statistik Milenial. Jasmine Publisher.
  • Aditya Syahputra, D., & Kurniawati. (2023). The Influence of Social Media Marketing on Consumer Based Brand Equity, Brand Loyalty, and Mediation by Brand Experience on Fashion Brand Clothing in Indonesia. Indonesian Journal of Economic & Management Sciences, 1(2), 183–200. https://doi.org/10.55927/ijems.v1i2.3779
  • Agnesia, T., Rachman, I. A., & Rahayu, F. (2022). Pengaruh Brand Awareness, Perceived Quality Dan Brand Loyalty Terhadap Brand Equity Pada Produk Pasta Gigi. Jurnal Ekonomi Trisakti, 2(2), 1541–1550. https://doi.org/10.25105/jet.v2i2.14914
  • Akoglu, H.E. (2022) ‘The effect of brand experiences on brand loyalty through perceived quality and brand trust : a study on sports consumers’, 34(10), pp. 2130–2148. doi:10.1108/APJML-05-2021-0333.
  • Bae, B.R. and Kim, S. (2022) ‘Effect of brand experiences on brand loyalty mediated by brand love : the moderated mediation role of brand trust’. doi:10.1108/APJML-03-2022-0203.
  • Darmawan, D., Mardikaningsih, R., Arifin, S., & Hariani, M. (2019). Upaya Memperkuat Citra Ramayana Departement Store Melalui Promosi Penjualan dan Periklanan untuk memikat hati masyarakat dan untuk mengembangkan citra perusahaan . 12.
  • Elvera. (2020). Kepuasan dan Loyalitas Wisatawan. PT Scopindo Media Pustaka.
  • Ghozali, I. (2016). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25 (9th ed.). Badan Penerbit Universitas Diponegoro.
  • Hanna, G. (2020) ‘Hotel Brand Loyalty — A Systematic Literature Review’, pp. 1–34.
  • Huang, C.-C. (2017) ‘The impacts of brand experiences on brand loyalty : mediators of brand love and trust’. doi:10.1108/MD-10-2015-0465.
  • Lesmana, R., Widodo, A.S. and Sunardi, N. (2020) ‘The Formation of Customer Loyalty From Brand Awareness and Perceived Quality through Brand Equity of Xiaomi Smartphone Users in South Tangerang’, 4(1), pp. 1–12.
  • Masitoh, D., & Kurniawati. (2023). Pengaruh Brand Experince Terhadap Brand Loyalty Melalui Perceived Quality Dan Brand Trust Pada Pengguna E-Wallet Di Indonesia. Jurnal Ekonomi Trisakti, 3(1), 1133–1146. https://doi.org/10.25105/jet.v3i1.15620
  • Octavian, C., & Ns, B. (2023). Pengaruh Promosi , Ekuitas Merek , dan Kualitas Produk terhadap Keputusan Pembelian melalui Apl ikasi McDonald ’ s. 10(2), 1–13.
  • Palomba, A. (2022). Building OTT brand loyalty and brand equity: Impact of original series on OTT services. Telematics and Informatics, 66(September 2021), 101733. https://doi.org/10.1016/j.tele.2021.101733
  • Pandiangan, K. and Atmogo, Y.D. (2021) ‘FAKTOR-FAKTOR YANG MEMPENGARUHI BRAND EQUITY : BRAND TRUST , BRAND IMAGE , PERCEIVED QUALITY , & BRAND’, 2(4), pp. 471–484.
  • Pandiangan, K., Masiyono, M., & Dwi Atmogo, Y. (2021). Faktor-Faktor Yang Mempengaruhi Brand Equity: Brand Trust, Brand Image, Perceived Quality, & Brand Loyalty. Jurnal Ilmu Manajemen Terapan, 2(4), 471–484. https://doi.org/10.31933/jimt.v2i4.459
  • Pertiwi, A. R., Djawahir, A. H., & Andarwati, A. (2017). PENGARUH BRAND EXPERIENCE TERHADAP BRAND SATISFACTION, BRAND TRUST DAN BRAND LOYALTY (Studi Pada Konsumen Make-Up Brand Impor di Surabaya). Jurnal Manajemen Dan Kewirausahaan, 5(2), 20–35. https://doi.org/10.26905/jmdk.v5i2.1355
  • Siagian, M. (2022). Ref Pengaruh Harga Dan Ekuitas Merek Terhadap Keputusan Pembelian Produk Miniso Di Suzuya Tanjung Morawa. Http://Repository.Uhn.Ac.Id/Handle/123456789/6535, 36.91.151.182, 1–28. https://repository.uhn.ac.id/bitstream/handle/123456789/6535/MELISA SIAGIAN.pdf?sequence=1
  • Schmitt, B.H. and Zarantonello, L. (2009) ‘Brand Experience : What Is It ? How Is It Measured ? Does It Affect Loyalty ?’, 73(May), pp. 52–68.
  • Sekaran, U. R. J. B. (2020). Metode Penelitian untuk Bisnis.
  • Sohaib, M., Mlynarski, J. and Wu, R. (2023) ‘Building Brand Equity : The Impact of Brand Experience , Brand Love , and Brand Engagement — A Case Study of Customers ’ Perception of the Apple Brand in China’.
  • Valensia, A., & Candy. (2022). Pengaruh dari Brand Image, Perceived Quality, dan Brand Awareness Terhadap Customer Satisfaction dan Brand Loyalty Starbucks. Permana : Jurnal Perpajakan, Manajemen, Dan Akuntansi, 14(2), 191–214. https://doi.org/10.24905/permana.v14i2.234

Author Biographies

Aulia Putri Amanta, Muhammadiyah University of Surakarta

Prodi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Surakarta, Surakarta, Indonesia

Dwi Nopitasari, Muhammadiyah University of Surakarta

Prodi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Surakarta, Surakarta, Indonesia

Pingkan Viola Martiza, Muhammadiyah University of Surakarta

Prodi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Surakarta, Surakarta, Indonesia

Downloads

OJS UsageStats Plugin
Download data is not yet available.
Contrimetric

Recommended Articles