Main Content
Lembaga Kita Journal Portal

Abstract

This study aims to determine and analyze the quality of service in the issuance of land certificates at the Bima District Land Agency by using a descriptive research type and choosing a Likert scale questionnaire as a research instrument. The population used in this study is all people who have used the services of issuing land certificates at the Bima Regency Land Agency whose number is unknown (Unknown Population) so as to obtain a sample of 73 respondents. The sampling technique was carried out by purposive sampling method. Data collection techniques used were observation, questionnaires and literature study. Data analysis techniques using validity test, reliability test and one sample t test. the results of the study show that the quality of service in issuing land certificates at the Bima Regency Land Agency is more than 70% of what is expected (good).

Keywords

Service Quality Land Certificates

How to Cite

Citation Format
Desy Jein, & Haryanti, I. (2023). Analisis Kualitas Layanan dalam Penerbitan Sertifikat Tanah pada Badan Pertanahan Kabupaten Bima. LANCAH: Jurnal Inovasi Dan Tren, 1(2), 66-70. https://doi.org/10.35870/ljit.v1i2.1444

References

12 References
  • Y. Asbar and Badriana, “Analisis Kualitas Pelayanan terhadap pelanggan menggunakan Model CSI di PLN Kota Lhokseumawe,” Sisfo J. Ilm. Sist. Inf., vol. 2, no. 2, pp. 83–92, 2018, doi: 10.29103/sisfo.v2i2.1014.
  • S. T. Putra and Ismunandar, “KUALITAS PELAYANAN PASANG BARU LISTRIK PRABAYAR DI PT PLN (PERSERO) UNIT LAYANAN PELANGGAN WOHA,” J. Manaj. Dewantara, vol. 5, no. 2, pp. 162–170, 2021.
  • F. Y. Alim, “KUALITAS PELAYANAN PEMASANGAN LISTRIK PRABAYAR DI PT. PLN UNIT PELAYANA DAN JARINGAN (UPJ) RAYON POSO,” J. Ilm. Adm., vol. 10, no. 1, pp. 30–54, 2018.
  • Y. Kurniawan, A. Purwanti, and E. Kurnita, “Analisis Kualitas Pelayanan dalam Meningkatkan Kepercayaan dan Keputusan Pembelian Konsumen PT Mitra Beton Mandiri Pekanbaru,” J. Ekon. KIAT, vol. 31, no. 2, pp. 69–78, 2020.
  • A. R. Magriza, D. Andesta, and H. Hidayat, “Analisis Kualitas Pelayanan Terhadap Jasa Perbaikan Teknik Pada P.T Ravana Jaya Dengan Metode Service Quality,” J. Serambi Eng., vol. 7, no. 4, pp. 3818–3826, 2022, doi: 10.32672/jse.v7i4.4829.
  • E. Juliansyah, “Analisis Kualitas Pelayanan Pada Kantor Kelurahan Bugis Kota Samarinda,” Ilmu Huk. dan Sos., vol. 2, no. 2, pp. 814–826, 2018, [Online]. Available: http://ejurnal.untag-smd.ac.id/index.php/AP/article/view/3798.
  • Sugiyono, Metode Penelitian Kuantitatif, Kualitatif, dan Kombinasi (Mixed. Methods). Bandung: Alfabeta, 2019.
  • I. Ghozali, “Aplikasi analisis Multivariete dengan program IBM SPSS 23 (edisi 8),” Cetakan ke VIII. Semarang Badan Penerbit Univ. Diponegoro, vol. 96, 2016.
  • S. Azwar, Metode Penelitian. Yogyakarta: Pustaka Belajar, 2016.
  • Muzakiyah, S. H. A. Syukri, and I. Setyaningsih, “Analisis Kualitas Pelayanan Pada Bagian Tata Usaha Berdasarkan Tingkat Kepuasan Mahasiswa,” Ilm. Tek. Ind., vol. 10, no. bisnis intelligent, pp. 95–100, 2013.
  • P. G. E. Deo, R. Sanjaya, and Linda, “Analisis Kualitas Layanan Lazada Dengan Menggunakan Metode E-Servqual Dan Ipa,” J. Account. Bus. Stud., vol. 2, no. 1, pp. 1–19, 2017.
  • E. Pratama and Ismunandar, “ANALISIS KUALITAS PELAYANAN LISTRIK PINTAR (PRABAYAR) DI PT. PLN (PERSERO) ULP WOHA,” Econ. Depos. J., vol. 3, no. 1, pp. 40–44, 2022, [Online]. Available: https://id.wikipedia.org/wiki/Perusahaan_Listrik_Negara.

Author Biographies

Desy Jein, Sekolah TinggI Ilmu Ekonomi Bima

Prodi Manajemen, Sekolah Tinggi Ilmu Ekonomi Bima, Kota Bima, Provinsi Nusa Tenggara Barat, Indonesia

Intisari Haryanti, Sekolah TinggI Ilmu Ekonomi Bima

Prodi Manajemen, Sekolah Tinggi Ilmu Ekonomi Bima, Kota Bima, Provinsi Nusa Tenggara Barat, Indonesia

License

Copyright (c) 2023 LANCAH: Jurnal Inovasi dan Tren

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.

Downloads

OJS UsageStats Plugin
Download data is not yet available.
Contrimetric

Recommended Articles