Pengaruh Employee Happiness Index dan Work Life Balance Terhadap Service Excellence di Rumah Makan Riung Panyaungan Banjaran
DOI:
https://doi.org/10.35870/jemsi.v11i4.4749Keywords:
Employee Happiness Index, Service Excellence, Work Life BalanceAbstract
This research intends to explore how employee happiness index and work life balance affect service excellence at the Riung Panyaungan restaurant in Banjaran. Using 100 employees as subjects, a quantitative methodology was implemented. Multiple regression techniques and SPSS version 30 were applied in alayzing the acquired data. The analysis reveals of the partial analysis demonstrate that the employee happiness index has a good and relevant influence on service excellence, yielding a T-value of 4,282 at a significance level of 0,001. Further testing of work life balance revealed a T-value of 3,586 with a P-value thereshold level of 0,001, therefore suggesting a significant positive contribution. The simultaneous test showed that both variables have a significant influence on service excellence. This was demonstrated by an F-value of 65,434 with a significance level of 0,001. These findings confirm the need of paying attention to employee happiness and work life balance in improving restaurant service excellence. hence, in order to maximize service excellence, it is advised that the management of Riung Panyaungan Banjaran restaurant pay particular attention to these two facets.
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Copyright (c) 2025 Sarah Nurjanah, Gurawan Dayona Ismail, Dadan Abdul Aziz Mubarok, Andhika Mochamad Siddiq, Yoyo Sudaryo
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