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Abstract

This study investigates the effectiveness of the "WargaKu" mobile application in enhancing public services in Surabaya. The "WargaKu" app facilitates public complaints and interactions between citizens and the local government. Using a quantitative descriptive method, data were collected through online questionnaires distributed to 40 respondents. The results show that the "WargaKu" app significantly improves service efficiency, transparency, and responsiveness. It enables real-time reporting and tracking of complaints, resulting in quicker resolution and higher citizen satisfaction. The study concludes that the "WargaKu" app effectively enhances public service delivery in Surabaya.

Keywords

Public service Mobile application WargaKu Surabaya Effectiveness

How to Cite

Citation Format
Adilita, V. R., & Rahmawati, I. D. (2024). Efektivitas Penggunaan Aplikasi WargaKu dalam Meningkatkan Pelayanan Publik di Kota Surabaya. LANCAH: Jurnal Inovasi Dan Tren, 2(2b), 741~754. https://doi.org/10.35870/ljit.v2i2b.2855

References

7 References
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Author Biographies

Vara Riya Adilita, Universitas Muhammadiyah Sidoarjo

Program Studi Administrasi Publik, Universitas Muhammadiyah Sidoarjo, Sidoarjo, Jawa Timur, Indonesia

Imelda Dian Rahmawati, Universitas Muhammadiyah Sidoarjo

Program Studi Administrasi Publik, Universitas Muhammadiyah Sidoarjo, Sidoarjo, Jawa Timur, Indonesia

License

Copyright (c) 2024 Vara Riya Adilita, Imelda Dian Rahmawati

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.

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