Main Content
Lembaga Kita Journal Portal

Abstract

The objective of the study is to enhance user experience within the Digital Population Identity Application (DPIA), known as Identitas Kependudukan Digital (IKD), through interface redesign for public administration services in Indonesia. The research employs a user-centered design methodology structured around five sequential phases: user experience analysis, challenge identification, solution ideation, prototype development, and evaluation testing. Data collection involves user interviews and direct observation of application usage patterns. The application prototype underwent redesign based on identified challenges and was subsequently evaluated through quantitative survey methods focusing on usability metrics. Post-redesign testing revealed substantial improvements in ease of use, navigation efficiency, and user comfort levels. The study outcomes aim to advance user-friendly public service applications and may serve as a framework for developing additional digital systems requiring direct community-government interaction.

Keywords

User Experience Interface Redesign Digital Population Identity Apps User-centered Design Design Thinking System Usability Scale User Interface Design

How to Cite

Citation Format
Akhsin, M. Z. R., & Irianto, K. D. (2025). Redesign of The Digital Population Identity Application (DPIA) Interface Using Design Thinking to Improve User Experience. International Journal Software Engineering and Computer Science (IJSECS), 5(2), 853-860. https://doi.org/10.35870/ijsecs.v5i2.4745

References

19 References
  • Permadi, I. B., & Rokhman, A. (2023). Implementasi identitas kependudukan digital dalam upaya pengamanan data pribadi. JOPPAS Journal of Public Policy and Administration, 4(2), 80–88. https://doi.org/10.31539/joppas.v4i2.6199
  • Munthe, H. B., & Gatiningsih. (2024). Efektivitas penerapan identitas kependudukan digital dalam meningkatkan pelayanan administrasi kependudukan di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Karo. IPDN, 1–14.
  • Bella, V. S., & Widodo, D. (2024). Implementasi aplikasi identitas kependudukan digital (IKD) dalam menunjang pelayanan publik masyarakat di Kecamatan Tambaksari. Jurnal SARAQ OPAT, 6(1), 14–31.
  • Sinambela, N. M. (2024). Dukcapil dukung pengembangan IKD menjadi INA-Pass. Antaranews.com. https://www.antaranews.com/berita/4126776/dukcapil-dukung-pengembangan-ikd-menjadi-ina-pass#google_vignette
  • Komarudin, A., & Hilda, A. M. (2024). Analisis sentimen ulasan aplikasi identitas kependudukan digital pada Play Store menggunakan metode naïve bayes. Computer Science, 4(1), 28–36.
  • Nursyamsyi, F. P., & Hasan, F. N. (2023). Klasifikasi sentimen terhadap aplikasi identitas kependudukan digital menggunakan algoritma naïve bayes dan SVM. KLIK Kajian Ilmiah Informatika dan Komputer, 4(3), 1788–1798. https://doi.org/10.30865/klik.v4i3.1517
  • Jayanti, N. R. (2024). Analisis sentimen review aplikasi identitas kependudukan digital menggunakan algoritma support vector machine pendahuluan metode. Jurnal Lentera BITEP, 2(4), 132–138.
  • Raihan, M., Herman, R. M., & Syamsir. (2023). Eksplorasi pengalaman pengguna dalam menggunakan aplikasi IKD pelayanan di Disdukcapil Kota Padang. Jurnal Pendidikan Tambusai, 7(3), 29497–29502.
  • Oktaviana, P. V. P., Warsono, H., & Prita, R. S. A. (2024). Proses difusi inovasi identitas kependudukan digital (IKD) di Kabupaten Boyolali. Journal of Management and Public Policy, 13(2), 1–19.
  • Adiswara, D. R., & Irianto, K. D. (2024). Perancangan UI/UX aplikasi GoMasjid menggunakan pendekatan human centered design. Technologia, 15(3), 607–618.
  • Hasna, K., Defriani, M., & Totohendarto, M. H. (2023). Redesign user interface dan user experience pada website Eclinic menggunakan metode design thinking. KLIK Kajian Ilmiah Informatika dan Komputer, 4(1), 83–92. https://doi.org/10.30865/klik.v4i1.1072
  • Shirvanadi, E. C., & Idris, M. (2021). Perancangan ulang UI/UX situs e-learning Amikom Center dengan metode design thinking (Studi kasus: Amikom Center). AUTOMATA, 2(2), 1–8.
  • Wibowo, M. R., & Setiaji, H. (2020). Perancangan website bisnis Thrifdoor menggunakan metode pendekatan design thinking. AUTOMATA, 1(2), 1–5.
  • Aufa, D. S., & Irianto, K. D. (2024). Desain UI/UX aplikasi reservasi restoran Dafam Fortuna Malioboro menggunakan metode design thinking. Smart Comp Jurnalnya Orang Pintar Komputer, 13(105), 682–691.
  • Putra, I. M., & Indah, D. R. (2023). Implementasi metode design thinking dalam aplikasi Giwang Sumsel. KLIK Kajian Ilmiah Informatika dan Komputer, 3(6), 688–697. https://doi.org/10.30865/klik.v3i6.872
  • Alfirahmi, D. M., Kania, D. S., & Yusup, D. (2023). Rancang bangun aplikasi pengelolaan sampah plastik menggunakan pendekatan design thinking. Innovation Journal of Social Science Research, 3(3), 219–233.
  • Handayani, F. S., & Adelin. (2019). Interpretasi pengujian usabilitas Wibatara menggunakan system usability scale. Techno.COM, 18(4), 340–347.
  • Ainurohmah, S., & Irianto, K. D. (2024). Desain UI/UX Telahouse: Aplikasi otomatis pengendalian lampu dan suhu untuk lansia. Edusaintek Jurnal Pendidikan, Sains dan Teknologi, 11(4), 1762–1782.
  • Nurlistiani, R., Purwati, N., Komputer, I., Informatika, I., & Lampung, D. (2021). Interpretasi pengujian usabilitas e-learning di masa pandemi COVID-19 menggunakan system usability scale. Seminar Nasional Hasil Penelitian dan Pengabdian Masyarakat, 2020, 164–171.

Author Biographies

Muhammad Zaki Robbi Akhsin, Islamic University of Indonesia

Department of Informatics, Faculty of Industrial Technology, Universitas Islam Indonesia, Sleman Regency, Special Region of Yogyakarta Province, Indonesia

Kurniawan Dwi Irianto, Islamic University of Indonesia

Department of Informatics, Faculty of Industrial Technology, Universitas Islam Indonesia, Sleman Regency, Special Region of Yogyakarta Province, Indonesia

License

Copyright (c) 2025 Muhammad Zaki Robbi Akhsin, Kurniawan Dwi Irianto

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.

Downloads

OJS UsageStats Plugin
Download data is not yet available.

Similar Articles

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)

Contrimetric

Recommended Articles