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Abstract

Fast, accurate, and transparent social services are essential to supporting community welfare. However, the social service process at the Banyuasin Regency Social Service still faces various obstacles due to suboptimal data processing, information delays, and a lack of integration between service areas. This study aims to design and build a web-based integrated social service system at the Banyuasin Regency Social Service to address the problem of unintegrated and manual data management. The method used is Rapid Application Development (RAD) because it can accelerate the development process through an iterative approach and direct user involvement. The developed system includes several features such as data collection on families receiving social assistance, data collection on people with disabilities, data collection on disaster victims, and reporting. The results of the study indicate that the system has been successfully developed to the prototype stage and tested using the black-box testing method on 12 main modules. The test results indicate that all system functions run as expected without any significant errors. With this system, it is hoped that the Banyuasin Regency Social Service can provide more responsive and accountable services.

Keywords

System Social Services Website RAD

How to Cite

Citation Format
Hidayati, R., & Sutabri, T. (2026). Rancang Bangun Sistem Layanan Sosial Terpadu Menggunakan Metode Rapid Application Development pada Dinas Sosial Kabupaten Banyuasin. Jurnal JTIK (Jurnal Teknologi Informasi Dan Komunikasi), 10(4), 1564-1574. https://doi.org/10.35870/jtik.v10i4.6762

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Author Biographies

Rahmi Hidayati, Universitas Bina Darma

Program Studi Teknik Informatika, Fakultas Sains Teknologi, Universitas Bina Darma, Kota Palembang, Provinsi Sumatera Selatan, Indonesia.

Tata Sutabri, Universitas Bina Darma

Program Studi Teknik Informatika, Fakultas Sains Teknologi, Universitas Bina Darma, Kota Palembang, Provinsi Sumatera Selatan, Indonesia.

License

Copyright (c) 2026 Rahmi Hidayati, Tata Sutabri

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This work is licensed under a Creative Commons Attribution 4.0 International License.

This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.

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