Open Access
Computer & Communication Science
Abstract
Government institutions are increasingly compelled to optimize public services through integrated digital systems in response to rapid advancements in information technology. The Lais District Office continues to face operational challenges, including manual service submissions, delays in verification processes, and limited access to service status information. This study aims to design and develop a web-based public service information system to advance efficiency, transparency, and accessibility. The Agile method with an iterative approach was employed, encompassing planning, design, development, testing, and evaluation stages. Data were collected through observation, interviews, and literature review to identify system requirements. The system provides features including online service submission, multi-level verification, real-time status tracking, and digital document management. Functional testing confirmed that all primary features operate correctly without critical errors. The evaluation involved 30 internal staff members, and reliability testing demonstrated adequate consistency (Cronbach's Alpha > 0.7). Statistical analysis further reveals that system quality exerts a significant effect on user satisfaction (p < 0.05), with a coefficient of determination (R²) of 0.521, indicating that the developed system successfully establishes a structured digital workflow and strengthens transparency in service status monitoring.
Article Details
How to Cite
Citation FormatSilviana, R., Syaputra, R., & Agam, P. M. (2026). Rancang Bangun Sistem Informasi Pelayanan Publik pada Kecamatan Lais dengan Metode Agile. Jurnal JTIK (Jurnal Teknologi Informasi Dan Komunikasi), 10(4), 1407-1413. https://doi.org/10.35870/jtik.v10i4.6616
References
22 References- Afifah, N. A., Siambaton, M. Z., & Aulia, R. (2025). Implementation of Fisher-Yates algorithm in mobile-based online exam application at SMP Negeri 1 Karimun. Journal of Informatics, Computer Science, Data Science and Artificial Intelligence, 3(2), 40–58.
- Badan Pusat Statistik Kabupaten Musi Banyuasin. (2023). Kecamatan Lais dalam angka 2023 (Publikasi No. 1102001.1606041). https://musibanyuasinkab.bps.go.id/publication/2023/09/26/c3b14b4f060430fef2f63a20/kecamatan-lais-dalam-angka-2023.html
- Fitri, R. (2020). Pemrograman basis data menggunakan MySQL. Poliban Press.
- Hasanah, F. N., & Untari, R. S. (2020). Buku ajar rekayasa perangkat lunak. UMSIDA Press. https://doi.org/10.21070/2020/978-623-6833-89-6
- Juliarto, R. (2021, 19 Mei). Contoh use case diagram lengkap dengan penjelasannya. Dicoding. https://www.dicoding.com/blog/contoh-use-case-diagram/
- Kurniawan, B. (2020). Perancangan sistem aplikasi pemesanan makanan dan minuman pada Cafetaria No Caffe di Tanjung Balai Karimun menggunakan bahasa pemrograman PHP dan MySQL. Jurnal TIK, 192–206.
- Machali, I. (2021). Metode penelitian kuantitatif: Panduan praktis merencanakan, melaksanakan, dan analisis dalam penelitian kuantitatif. Fakultas Ilmu Tarbiyah dan Keguruan, Universitas Islam Negeri Sunan Kalijaga.
- Nova, S. H., Widodo, A. P., & Warsito, B. (2022). Analisis metode agile pada pengembangan sistem informasi berbasis website: Systematic literature review. Techno.Com, 21(1), 139–148. https://doi.org/10.33633/tc.v21i1.5659
- Noviana, R. (2022). Pemrograman web dengan PHP. Media Informatika.
- Pemerintah Republik Indonesia. (2018). Peraturan Presiden Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik. Lembaran Negara Republik Indonesia.
- Rojabi, M. A. (2025). Pengantar sistem informasi. Afdan Rojabi Publisher.
- Rosa, A. S., & Shalahuddin, M. (2021). Rekayasa perangkat lunak terstruktur dan berorientasi objek. Informatika.
- Rukmana, A. Y., Rahman, R., Afriyadi, H., Moeis, D., Setiawan, Z., Subchan, N., & Kusuma, A. T. A. P. (2023). Pengantar sistem informasi: Panduan praktis pengenalan sistem informasi dan penerapannya. PT Sonpedia Publishing Indonesia.
- Sahir, S. H. (2021). Metodologi penelitian. Penerbit KBM Indonesia.
- Saputra, D., Dharmawan, W. S., Syarif, M., & Risdiansyah, D. (2023). Analisis & perancangan sistem informasi. Penerbit Insan Cendekia Mandiri.
- Sari, A. R. (2024). Reformasi pelayanan publik. PT Indonesia Delapan Kreasi Nusa.
- Sitanggang, R., Dachi, U., & Manurung, H. G. I. (2022). Rancang bangun sistem penjualan tanaman hias berbasis web menggunakan PHP dan MySQL. Tekesnos, 4(1), 84–90.
- Solahudin, M. (2021). Rancang bangun sistem informasi akademik sekolah (SIAS) berbasis website. Journal of Computer and Information Technology, 4(2), 107–113.
- Sumiati, M., Abdillah, R., & Cahyo, A. (2021). Pemodelan UML untuk sistem informasi persewaan alat pesta. Jurnal Fasilkom – Teknologi Informasi dan Ilmu Komputer, 11(2), 79–86. https://doi.org/10.37859/jf.v11i2.2673
- Wisesa, F. A., & Hariyati, N. (2022). Pengembangan sistem informasi perpustakaan berbasis website di SMP Negeri 40 Surabaya. Jurnal Inspirasi Manajemen Pendidikan, 10(3), 687–698. https://ejournal.unesa.ac.id/index.php/inspirasi-manajemen-pendidikan/article/view/48947/40922
- Yulanda, A., & Adnan, M. F. (2023). Transformasi digital: Meningkatkan efisiensi pelayanan publik ditinjau dari perspektif administrasi publik. Jurnal Ilmu Sosial dan Humaniora (Isora), 1. https://isora.tpublishing.org/index.php/isora
- Yusril, A. N., Larasati, I., & Al Zukri, P. (t.t.). Systematic literature review analisis metode agile dalam pengembangan aplikasi mobile. SISTEMASI: Jurnal Sistem Informasi. http://sistemasi.ftik.unisi.ac.id
License
Copyright (c) 2026 Ririn Silviana, Rezki Syaputra, Padel Mohammad Agam
This work is licensed under a Creative Commons Attribution 4.0 International License.
This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.
Downloads
OJS UsageStats Plugin
Download data is not yet available.
Similar Articles
- Project Risk Management on Agile Development Team: Case Study of an Outsourcing Company in Indonesia Rima Tamara Aldisa, Pandu Maulana · Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) · Vol. 6 No. 4 (2022): OCTOBER-DECEMBER 2022
- Implementasi Metode Agile pada Sistem Manajemen Zakat Berbasis Website dengan Framework Laravel Muhammad Aulia Hakam, Agung Triayudi, Nur Hayati · Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) · Vol. 6 No. 1 (2022): JANUARY-MARCH 2022
- Sistem Informasi Pemasaran dengan Penerapan CRM (Customer Relationship Management) Berbasis Website menggunakan Metode Waterfall dan Agile Johar Saputra Irsandi, Iskandar Fitri, Novi Dian Nathasia · Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) · Vol. 5 No. 4 (2021): OCTOBER-DECEMBER 2021
- Learning Management System (LMS) pada E-Learning Menggunakan Metode Agile dan Waterfall berbasis Website Alfath Yauma, Iskandar Fitri, Sari Ningsih · Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) · Vol. 5 No. 3 (2021): JULY-SEPTEMBER 2021
- Implementasi Waterfall dan Agile dalam Perancangan E-Commerce Alat Musik Berbasis Website Wisnu Andika Putra, Iskandar Fitri, Deny Hidayatullah · Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) · Vol. 6 No. 1 (2022): JANUARY-MARCH 2022
You may also start an advanced similarity search for this article.
Contrimetric