Published: 2026-07-01

Penerapan Model Simulasi Antrian Single-Phase Multi-Channel untuk Optimasi Layanan Coffeeshop Presensia di Kota Medan

DOI: 10.35870/jtik.v10i3.5928

Efani Desi, Siti Aliyah, Fitri Pranita Nasution, Enni Maisaroh, Indah Lestari
  • Efani Desi: Universitas Potensi Utama
  • Siti Aliyah: Universitas Potensi Utama
  • Fitri Pranita Nasution: Universitas Potensi Utama
  • Enni Maisaroh: Universitas Potensi Utama
  • Indah Lestari: Universitas Potensi Utama
Cover JTIK VOLUME 10 NO 3 JULI 2026
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Abstract

This study applies an M/M/s single-phase multi-channel queue simulation model (Poisson arrivals λ avg. 19 cust/hr, exponential service μ=6 cust/hr/barista, FIFO) via POM-QM for Windows to optimize Coffeeshop Presensia services in Medan (observation Nov 1-30, 2024, 3-9 PM). Baseline (s=4: 2 baristas + 2 cashiers) shows Lq=3, Wq=0.15 hr (9 min), Po=0.02 on busy days. Optimal scenario (3 baristas + 2 cashiers) reduces Wq to ~2 min (95% CI: 1.8-2.2 min), ρ =0.67. Recommendation: add 1 barista during peaks. This adjustment resulted in a significant reduction in the average customer waiting time, from 9 minutes to around 2 minutes, ensuring that the service provided meets the standard time expected by customers. This study provides valuable insights into improving service efficiency through more strategic resource allocation at Coffeeshop Presensia.

Keywords

M/M/s Queue; Barista Service; Waiting Time; Utilization; Operational Optimization

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How to Cite

Desi, E., Aliyah, S., Nasution, F. P., Maisaroh, E., & Lestari, I. (2026). Penerapan Model Simulasi Antrian Single-Phase Multi-Channel untuk Optimasi Layanan Coffeeshop Presensia di Kota Medan. Jurnal JTIK (Jurnal Teknologi Informasi Dan Komunikasi), 10(3), 870-877. https://doi.org/10.35870/jtik.v10i3.5928
Article Information

This article has been peer-reviewed and published in the Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.

  • Issue: Vol. 10 No. 3 (2026)

  • Section: Computer & Communication Science

  • Published: 2026-07-01

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Author Biographies
Efani Desi, Universitas Potensi Utama
Google Scholar ResearchGate ORCID

Program Studi Sistem Informasi, Fakultas Teknik dan Ilmu Komputer, Universitas Potensi Utama, Kota Medan, Provinsi Sumatera Utara, Indonesia.

Siti Aliyah, Universitas Potensi Utama
Google Scholar ResearchGate ORCID

Program Studi Sistem Informasi, Fakultas Teknik dan Ilmu Komputer, Universitas Potensi Utama, Kota Medan, Provinsi Sumatera Utara, Indonesia.

Fitri Pranita Nasution, Universitas Potensi Utama
Google Scholar ResearchGate ORCID

Program Studi Informatika, Fakultas Teknik dan Ilmu Komputer, Universitas Potensi Utama, Kota Medan, Provinsi Sumatera Utara, Indonesia.

Enni Maisaroh, Universitas Potensi Utama
Google Scholar ResearchGate ORCID

Program Studi Pendidikan Bahasa Inggris, Fakultas Ilmu Sosial dan Kebudayaan, Universitas Potensi Utama, Kota Medan, Provinsi Sumatera Utara, Indonesia.

Indah Lestari, Universitas Potensi Utama
Google Scholar ResearchGate ORCID

Program Studi Sistem Informasi, Fakultas Teknik dan Ilmu Komputer, Universitas Potensi Utama, Kota Medan, Provinsi Sumatera Utara, Indonesia.

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