Evaluasi Kepuasan Mahasiswa terhadap Fasilitas Kampus Menggunakan Metode Simple Additive Weighting (SAW)
DOI:
https://doi.org/10.35870/jtik.v10i2.5324Keywords:
Satisfaction Evaluation, Campus Facilities, SAW Method, Criteria Assessment, Decision Support SystemAbstract
Evaluation of student satisfaction with campus facilities is one important aspect in improving the quality of college services and infrastructure. However, this satisfaction evaluation process has a gap between student expectations of the facilities provided by the campus. This research aims to design a Decision Support System (DSS) that can help the campus in assessing student satisfaction levels using the Simple Additive Weighting (SAW) method. This method was chosen because of its ability to conduct an assessment based on criteria that have certain weights so as to produce the best alternative ranking. The criteria used in this study include cleanliness, maintenance, comfort, completeness, condition, service, and level of satisfaction. Data was obtained through questionnaires distributed to students in various study programs, focusing on various aspects of campus facilities such as classrooms, laboratories, libraries, hall areas, and podcast studios. It was then processed using SAW steps, including matrix normalization and final score calculation. The result showed that the final results of the evaluation of student satisfaction with campus facilitiesf from 100 respodents obtained a fairly high score of 44 which was said to be quite good. This SAW method is able to provide a clear ranking of the level of student satisfaction, as well as identify areas that require improvement or enchancement at the college.
Downloads
References
Andhika Dias F., Dandi Riski Saputra, Fajar Bagus Saputra, Naufaldi Rizqi Eka P., & Rahmat Nur Shidi. (2024). Sistem Pendukung Keputusan Pemilihan Siswa Berprestasi Dengan Metode SAW (Studi Kasus SDN Kedunglumbu). Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi, 2(3), 161–172. https://doi.org/10.61132/neptunus.v2i3.232.
Arfyanti, I. (2021). Penerapan Metode Technique for Orders Preference by Similarity to Ideal Solution (TOPSIS) dan Rank Order Centroid (ROC) Dalam Pemberian Beasiswa Kartu Indonesia Pintar (KIP). Jurnal Media Informatika Budidarma, 5(3), 922. https://doi.org/10.30865/mib.v5i3.3048.
Astuti, C. C., Sari, H. M. K., & Azizah, N. L. (2020). Evaluasi E-Learning Menggunakan Analytical Hierarchy Process (AHP). BAREKENG: Jurnal Ilmu Matematika Dan Terapan, 14(1), 001–012.
Hulu, A. A., Mesran, M., & Lubis, J. H. (2022). Penerapan Metode SAW (Simple Additive Weighting) Dalam Menentukan Juara Perlombaan Vocal Group. TIN: Terapan Informatika Nusantara, 2(11), 657–662. https://doi.org/10.47065/tin.v2i11.1501.
Kartikasari, F., & Ahsan, M. (2023). Implementasi Metode Servqual Analisis Kepuasan Pengunjung Untuk Meningkatkan Kualitas Pelayanan (Studi Kasus: Spencer Green Hotel). Jurnal Riset Mahasiswa Bidang Teknologi Informasi, 5(2), 13–24.
Putri, D. A., Ikhlas, A. H., & Iskandar, A. (2023). Analisis Perbandingan Metode Simple Additive Weighting (SAW) dan Weighted Product (WP) dengan Pembobotan Rank Order Centroid (ROC) dalam Pemilihan Mahasiswa Terbaik. KLIK: Kajian Ilmiah Informatika Dan Komputer, 4(3), 1692–1701. https://doi.org/10.30865/klik.v4i3.1449.
Rahman, I. A. (2025). Tren Pengembangan Sistem Pendukung Keputusan Metode Simple Additive Weighting: Systematic Literature Review. Jurnal Teknologi Dan Sistem Informasi Bisnis, 7(1), 29–35.
Robo, S., Rahmawati Rumalean, A., Trisno, T., Baskara, R. S., & Saleh, S. M. (2023). Penerapan Metode SAW (Simple Additive Weighting) untuk Pemilihan Kain Terbaik. TIN: Terapan Informatika Nusantara, 4(1), 1–8. https://doi.org/10.47065/tin.v4i1.4185.
Samudra, J. T., & Sari Ramadhan, P. (2024). Sistem Pendukung Keputusan Tingkat Kepuasan Mahasiswa Pada Fasilitas Kampus Universitas Quality. Jurnal SAINTIKOM (Jurnal Sains Manajemen Informatika Dan Komputer), 23(2), 305–311.
Sofin Rendian Novianto, & Imam Husni al Amin. (2023). Implementasi Metode Simple Additive Weighting (SAW) Dalam Sistem Pendukung Keputusan Karyawan Teladan. Elkom, 16(1), 172–181. Retrieved from
Tundo, T. (2022). Subjectivity Tracking System for Poor Scholarship Recipients at Elementary School Using the MOORA Method. JTAM (Jurnal Teori Dan Aplikasi Matematika), 6(3), 498–510.
Tundo, T., & Nugroho, W. D. (2020). An Alternative in Determining the Best Wood for Guitar Materials Using MOORA Method. International Journal on Informatics for Development, 9(1), 37–44. https://doi.org/10.14421/ijid.2020.09106.
Tundo, T., Gatra, R., & Wijonarko, P. (2023). Sebuah Komparasi Metode WASPAS dan WP: untuk Penentuan Kandidat Lurah Pondok. Jurnal Kajian Teknik Elektro, 8(2), 44–52. https://doi.org/10.52447/jkte.v8i2.6995.
Wati, E. F. (2021). Penerapan Metode SAW Dalam Menentukan Lokasi Usaha (Embun Fajar Wati) |241 Universitas Bina Sarana Informatika Jl. Jurnal Sains Komputer & Informatika (J-SAKTI, 5(1), 21231170.
Wulandari, V. M., Latifah, N., & Muzid, S. (2023). Metode Penerapan Simple Additive Weighting (SAW) Pada Aplikasi Seleksi Peserta Program Kecakapan Wirausaha (PKW) Pada Lembaga Kursus dan Pelatihan (LKP) Harmoni. Journal of Software Engineering Ampera, 4(1), 35–44. https://doi.org/10.51519/journalsea.v4i1.376.
Zahra, F, A., & Putra, R, A. (2022). Evaluasi kepuasan pengguna aplikasi brimo menggunakan metode eucs (studi kasus nasabah bri unit Kertapati). Buku Prosiding Seminar Nasional Efisiensi Energi Untuk Peningkatan Daya Saing Industri Manufaktur Dan Otomotif Nasional (SNEEMO), 18–23.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Agung Yuliyanto Nugroho, Tundo Tundo, Andi Saidah
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Copyright Retention and Open Access License
Authors retain copyright of their work and grant the journal non-exclusive right of first publication under the Creative Commons Attribution 4.0 International License (CC BY 4.0).
This license allows unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
2. Rights Granted Under CC BY 4.0
Under this license, readers are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, including commercial use
- No additional restrictions — the licensor cannot revoke these freedoms as long as license terms are followed
3. Attribution Requirements
All uses must include:
- Proper citation of the original work
- Link to the Creative Commons license
- Indication if changes were made to the original work
- No suggestion that the licensor endorses the user or their use
4. Additional Distribution Rights
Authors may:
- Deposit the published version in institutional repositories
- Share through academic social networks
- Include in books, monographs, or other publications
- Post on personal or institutional websites
Requirement: All additional distributions must maintain the CC BY 4.0 license and proper attribution.
5. Self-Archiving and Pre-Print Sharing
Authors are encouraged to:
- Share pre-prints and post-prints online
- Deposit in subject-specific repositories (e.g., arXiv, bioRxiv)
- Engage in scholarly communication throughout the publication process
6. Open Access Commitment
This journal provides immediate open access to all content, supporting the global exchange of knowledge without financial, legal, or technical barriers.
