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Assessing the Effectiveness of COBIT Implementation in Improving IT Operational Performance in Indonesian Enterprises

  • Komang Agus Putra Kardiyasa1*
  • Anak Agung Adi Wiryya Putra2
1,2 University of National Education image/svg+xml
* Corresponding Author: Komang Agus Putra Kardiyasa
Cover VOLUME 10 NO 1 JANUARI 2026

Abstract

The impact of COBIT implementation on IT operational efficiency, using a mixed- method approach that focuses on quantitative analysis. A total of 387 valid respondents were obtained through stratified random sampling targeting IT professionals from various industry sectors. This study measured improvements in cost reduction, service response time improvement, and security incident reduction. The results indicate that COBIT implementation significantly correlates with an average operational cost reduction of 28.5%, a 34.2% improvement in service response time, and a 41.7% decrease in security incidents. Organizations with a higher COBIT maturity level (Level 4-5) showed better performance compared to Level 2-3. The DSS domain had the highest impact on efficiency (r = 0.847). The developed predictive model explains 74.3% of the variance in operational efficiency. This research offer practical insights for organizations aiming to enhance IT performance through structured governance. The study provides actionable recommendations, including prioritizing DSS processes, conducting maturity assessments, and adopting phased implementation strategies to optimize COBIT adoption.

Keywords

Information Technology (IT) Governance IT Operational Efficiency COBIT Implementation

How to Cite

Citation Format
Kardiyasa, K. A. P., & Putra, A. A. A. W. (2026). Assessing the Effectiveness of COBIT Implementation in Improving IT Operational Performance in Indonesian Enterprises. Jurnal JTIK (Jurnal Teknologi Informasi Dan Komunikasi), 10(1), 386-397. https://doi.org/10.35870/jtik.v10i1.5081

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Author Biographies

Komang Agus Putra Kardiyasa, University of National Education

Information Technology Study Program, Faculty of Engineering and Informatics, Universitas Pendidikan Nasional, Denpasar City, Bali Province, Indonesia.

Anak Agung Adi Wiryya Putra, University of National Education

Information Technology Study Program, Faculty of Engineering and Informatics, Universitas Pendidikan Nasional, Denpasar City, Bali Province, Indonesia.

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Copyright (c) 2026 Komang Agus Putra Kardiyasa, Anak Agung Adi Wiryya Putra

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This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.

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