Implementation of SOSIOCARE as a Website-Based Student Administrative Service System to Support Digital Academic Service Transformation
DOI:
https://doi.org/10.35870/ijsecs.v6i2.7613Keywords:
SOSIOCARE, Website-Based Information System, Student Administrative Services, Digital Transformation, Academic Service QualityAbstract
Administrative service management in higher education institutions increasingly requires digital transformation to meet students’ needs for accessible, transparent, and efficient services. This study aims to describe the implementation of SOSIOCARE as a website-based student administrative service system at the Department of Sociology, Faculty of Social Sciences, Universitas Negeri Malang, and to examine its role in supporting digital academic service transformation. A qualitative descriptive approach was employed, with data collected through in-depth interviews with five informants consisting of three students, one administrative staff member, and one department head. Data were analyzed using the interactive model proposed by Miles, Huberman, and Saldaña, which includes data reduction, data display, and conclusion drawing and verification. The findings indicate four main outcomes. First, SOSIOCARE provides easier access to administrative services, with the three student informants reporting a transition from manual to system-based document status tracking during the initial period of implementation. Second, the service monitoring feature provides clearer status information through six stages of service tracking, allowing students to monitor their requests without repeatedly contacting administrative staff. Third, the system reduces repetitive inquiries regarding service status and helps administrative staff manage service data in a more organized manner. Fourth, the department head views SOSIOCARE as a positive step toward digital transformation of academic services and emphasizes institutional commitment as important for its continued development. Overall, the findings indicate that SOSIOCARE functions not only as a platform for submitting administrative requests but also as an integrated system for monitoring and managing student administrative services at the departmental level.
Downloads
References
Afandi, I. R., Pratiwi, N., Rizki, A. A., Irva, M., & Aulia, M. F. (2022). Perancangan sistem informasi pelayanan pembuatan surat online di Desa Ciangsana berbasis website. JATI (Jurnal Mahasiswa Teknik Informatika), 6(2), 571–577. https://doi.org/10.36040/jati.v6i2.5318
Alfianti, H., & Rismayana, A. H. (2020). Sistem administrasi pelayanan surat mahasiswa berbasis web dan mobile Android. Infotekmesin, 11(2), 94–101. https://doi.org/10.35970/infotekmesin.v11i2.215
Antika, Y., Sabila, M., Natalia, D., Sari, D. A., & Nuddin, I. (2025). Digitalisasi pelayanan publik di era Revolusi Industri 4.0. Jurnal Riset Multidisiplin Edukasi, 2(5), 358–369. https://doi.org/10.71282/jurmie.v2i5.337
Ashari, & Sallu, S. (2023). Digitalisasi kualitas pelayanan publik di Dinas Kependudukan dan Pencatatan Sipil. REMIK: Riset dan E-Jurnal Manajemen Informatika Komputer, 7(1), 342–351. https://doi.org/10.33395/remik.v7i1.11984
Asmaya, E. (2024). Kepuasan mahasiswa terhadap layanan administrasi akademik berbasis online. Amerta Jurnal Ilmu Sosial dan Humaniora, 4(3), 93–106.
Bahrum Maula Rahman, A., Rafly, A., Nurdiawan, O., & Anwar, S. (2021). Sistem informasi manajemen kearsipan berbasis web untuk meningkatkan pelayanan administrasi. Information System for Educators and Professionals, 6(1), 1–12.
Hasan, A. (2025). Efektivitas pelayanan administrasi akademik di FISIP Universitas Muhammadiyah Sorong: Perspektif. Pengabdian Jurnal Cemerlang, 7(2), 99–104. https://doi.org/10.33506/pjcs.v7i2.4491
Kinanti, N., Putri, A., & Indriyanti, A. D. (2021). Penerapan PIECES Framework sebagai evaluasi tingkat kepuasan mahasiswa terhadap penggunaan Sistem Informasi Akademik Terpadu (SIAKADU) pada Universitas Negeri Surabaya. Journal of Emerging Information Systems and Business Intelligence, 2(2), 78–84.
Lalang, A., Christianto, H., Selly, J., Bire, W., & Foekh, N. (2022). Metodologi penelitian kuantitatif dan kualitatif.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2013). Qualitative data analysis: A methods sourcebook. SAGE Publications.
Pratama, J. A., & Firdaus, R. (2024). Implementasi sistem informasi manajemen pendidikan untuk meningkatkan mutu pendidikan. Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika, 2(4), 149–160.
Rahman, A., Rafly, A., Mulyawan, M., Nurdiawan, O., & Anwar, S. (2022). Sistem informasi manajemen kearsipan berbasis web untuk meningkatkan pelayanan administrasi. Information System for Educators and Professionals: Journal of Information System, 6(1), 1–12. https://doi.org/10.51211/isbi.v6i1.1683
Rahmi, E., Yumami, E., & Hidayasari, N. (2023). Analisis metode pengembangan sistem informasi berbasis website: Systematic literature review. REMIK: Riset dan E-Jurnal Manajemen Informatika Komputer, 7(1), 821–834. https://doi.org/10.33395/remik.v7i1.12177
Rahayu, P. W., Bernadus, I. N., & Gunawan, P. W. (2023). Sistem informasi pengajuan surat administrasi akademik pada perguruan tinggi XYZ berbasis web. Bianglala Informatika, 11(1), 1–6. https://doi.org/10.31294/bi.v11i1.14555
Saputri, A., & Mulyani, E. (2022). The impact of academic information system to students’ satisfaction in higher education. Studies in Educational Management, 12, 1–9.
Susetyo, D. P., Pranajaya, E., Setiawan, T., & Suryana, A. (2022). Kualitas pelayanan akademik dan citra institusi sebagai determinan kepuasan mahasiswa. Formosa Journal of Applied Sciences, 1(4), 473–492. https://doi.org/10.55927/fjas.v1i4.1250
Yudistira, M. F., & Trimurni, F. (2024). Implementasi Pelayanan Administrasi Terpadu Kecamatan (PATEN) dalam meningkatkan kualitas pelayanan di Kecamatan Medan Perjuangan Kota Medan. SAJJANA: Public Administration Review, 2(1), 1–17.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Moh. Pebrianto, Seli Septiana Pratiwi, Sepvyolla Putri Agustin, Zulfa Meutia Putri, Annisa Nur Cahyaningrum
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Copyright Retention and Open Access License
Authors retain copyright of their work and grant the journal non-exclusive right of first publication under the Creative Commons Attribution 4.0 International License (CC BY 4.0).
This license allows unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
2. Rights Granted Under CC BY 4.0
Under this license, readers are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, including commercial use
- No additional restrictions — the licensor cannot revoke these freedoms as long as license terms are followed
3. Attribution Requirements
All uses must include:
- Proper citation of the original work
- Link to the Creative Commons license
- Indication if changes were made to the original work
- No suggestion that the licensor endorses the user or their use
4. Additional Distribution Rights
Authors may:
- Deposit the published version in institutional repositories
- Share through academic social networks
- Include in books, monographs, or other publications
- Post on personal or institutional websites
Requirement: All additional distributions must maintain the CC BY 4.0 license and proper attribution.
5. Self-Archiving and Pre-Print Sharing
Authors are encouraged to:
- Share pre-prints and post-prints online
- Deposit in subject-specific repositories (e.g., arXiv, bioRxiv)
- Engage in scholarly communication throughout the publication process
6. Open Access Commitment
This journal provides immediate open access to all content, supporting the global exchange of knowledge without financial, legal, or technical barriers.
