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Business Intelligence and Decision Support to Enhance Decision-Making Quality in Higher Education

  • Syamsiah Syamsiah1*
  • Agus Darmawan2
  • Halimatusa'diah Halimatusa'diah3
  • Reko Syarif Hidayatullah4
  • Nasrulloh Isnain5
1,2,3,4,5 Indraprasta Pgri University image/svg+xml
* Corresponding Author: Syamsiah Syamsiah
Front Cover IJSECS VOLUME 5 NOMOR 2 AGUSTUS 2025

Abstract

The availability of accurate and reliable data is essential for organizational sustainability. Business intelligence (BI) enhances an organization's ability to analyze challenges, support decision-making, and improve performance. The term “Business Intelligence System” refers to applications and technologies that facilitate BI activities, including data collection, storage, access, and analysis—thus providing insights into performance and aiding informed decisions. These activities include decision support systems, querying, reporting, OLAP, statistical analysis, forecasting, and data mining. BI applications encompass reporting tools, analytics platforms, dashboards, alerts, and portals, and involve technologies such as data integration, quality management, warehousing, and content analysis. Accordingly, a Business Intelligence System can function as a Decision Support System. This study uses SPSS version 17 for data analysis to evaluate the impact of BI and decision support on decision-making quality in colleges in Jakarta and Bekasi. ANOVA (F-test) results show an F-value of 117.041, exceeding the F-table value of 3.29, with a significance of 0.000 < α = 0.05. Since the calculated F-value surpasses the critical value and the significance level is below 0.05, the null hypothesis is rejected. Thus, BI and decision support significantly and simultaneously influence decision-making quality (Y). These findings highlight the essential role of BI and decision support in improving decision-making within higher education institutions.

Keywords

Business Intelligence Decision Support System Decision Making

How to Cite

Citation Format
Syamsiah, S., Darmawan, A., Halimatusa'diah, H., Hidayatullah, R. S., & Isnain, N. (2025). Business Intelligence and Decision Support to Enhance Decision-Making Quality in Higher Education. International Journal Software Engineering and Computer Science (IJSECS), 5(2), 510-518. https://doi.org/10.35870/ijsecs.v5i2.4273

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Author Biographies

Syamsiah Syamsiah, Indraprasta Pgri University

Universitas Indraprasta PGRI, South Jakarta City, Special Capital Region of Jakarta, Indonesia

Agus Darmawan, Indraprasta Pgri University

Universitas Indraprasta PGRI, South Jakarta City, Special Capital Region of Jakarta, Indonesia

Halimatusa'diah Halimatusa'diah, Indraprasta Pgri University

Universitas Indraprasta PGRI, South Jakarta City, Special Capital Region of Jakarta, Indonesia

Reko Syarif Hidayatullah, Indraprasta Pgri University

Universitas Indraprasta PGRI, South Jakarta City, Special Capital Region of Jakarta, Indonesia

Nasrulloh Isnain, Indraprasta Pgri University

Universitas Indraprasta PGRI, South Jakarta City, Special Capital Region of Jakarta, Indonesia

License

Copyright (c) 2025 Syamsiah Syamsiah, Agus Darmawan, Halimatusa'diah Halimatusa'diah, Reko Syarif Hidayatullah, Nasrulloh Isnain

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.

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