The Role of Human Resource Information Systems in Transportation and Logistics Companies

Authors

  • Primadi Candra Susanto Institut Transportasi dan Logistik Trisakti
  • Rintis Eko Widodo Universitas Kristen Krida Wacana
  • Ovi Sari Hamidah Universitas Dian Nusantara image/svg+xml
  • Nur Zaeni Akademi Maritim Djadajat
  • Lily Yuntina Universitas Pancasakti

DOI:

https://doi.org/10.35870/ijmsit.v6i2.8331

Keywords:

Human Resource Information System, Training, Human Resources, Digital Organizational Culture

Abstract

This study aims to comprehensively examine, analyze, and synthesize the influence of training, human resources (HR), and digital organizational culture on the effectiveness of Human Resource Information System (HRIS) implementation in transportation and logistics companies in Indonesia. This study employs a qualitative approach using a literature review method. The data consist of secondary sources obtained from scientific articles and previous research published in reputable journals and indexed academic databases, including Scopus, Springer, Sage, Elsevier, Emerald, Web of Science, EBSCO, Copernicus, and SINTA. The findings indicate that training, human resources, and digital organizational culture contribute to effective HRIS implementation by strengthening employee competencies, supporting organizational readiness, and fostering digital adoption. However, this study is limited to descriptive conceptual analysis based on secondary literature published between 2021 and 2026. Therefore, the findings have not been empirically validated through quantitative testing within a specific logistics corporation. In addition, the study does not examine external macro-level factors, such as domestic cargo rate volatility, government regulations, technological infrastructure, and industry dynamics, which may influence HRIS implementation.

Downloads

Download data is not yet available.

Author Biographies

  • Primadi Candra Susanto, Institut Transportasi dan Logistik Trisakti

    Management and Business Study Program, Institut Transportasi dan Logistik Trisakti, East Jakarta City, Special Capital Region of Jakarta, Indonesia

  • Rintis Eko Widodo, Universitas Kristen Krida Wacana

    Management Study Program, Faculty of Management Business, Universitas Kristen Krida Wacana, West Jakarta City, Special Capital Region of Jakarta, Indonesia

  • Ovi Sari Hamidah, Universitas Dian Nusantara

    Management Study Program, Faculty of Business and Social Science, Universitas Dian Nusantara, West Jakarta City, Special Capital Region of Jakarta, Indonesia

  • Nur Zaeni, Akademi Maritim Djadajat

    Nautical Studies Program, Akademi Maritim Djadajat, North Jakarta City, Special Capital Region of Jakarta, Indonesia

  • Lily Yuntina, Universitas Pancasakti

    Education Study Program, Faculty of Education Science, Universitas Pancasakti, Bekasi City, West Java Province, Indonesia

References

Alkhwaldi, A. F., Alobidyeen, B., Abdulmuhsin, A. A., & Al-Okaily, M. (2023). Investigating the antecedents of HRIS adoption in public sector organizations: integration of UTAUT and TTF. International Journal of Organizational Analysis, 31(7), 3251–3274. https://doi.org/10.1108/IJOA-04-2022-3228

AR, Muhammad Thamrin Saribanon, E., Rahmawati, A., Sucipto, Y. D., & Susanto, P. C. (2023). Determinants of Employee Job Satisfaction and Performance: An Analysis of Competence, Training, and Job Experience. International Journal of Artificial Intelligence Research, 6(1.2).

Arifin, A. L., & Hermawan, E. (2022). Portraying Cendekia Leadership from the Perspective of Ki Hajar Dewantara’s Trilogy. Al-Ishlah: Journal of Education, 14 (1), 811–820. https://doi.org/10.35445/alishlah.v14i1.1821

Bahri, D. Z. A., Basuki, B., & Zamrudi, Z. (2024). Integrating Human Resource Information Systems into Educational Institutions: A Framework for Digital Organizational Culture. Al-Tanzim: Journal of Islamic Education Management, 8(4), 1289–1301. https://doi.org/10.33650/al-tanzim.v8i4.9638

Bal, Y., Bozkurt, S., & Ertemsir, E. (2022). The importance of using human resources information systems (HRIS) and a study on determining the success of HRIS. In Strategic Human Resource Management at the Tertiary Level (pp. 197–209). River Publishers.

Bank, W. (2020). Enhancing government procurement transparency and efficiency: E-Procurement reform. https://doi.org/10.1596/978-1-4648-1402-5

Bhattacharya, P., Mukhopadhyay, A., Saha, J., Samanta, B., Mondal, M., Bhattacharya, S., & Paul, S. (2023). Perception-satisfaction-based quality assessment of tourism and hospitality services in the Himalayan region: An application of the AHP-SERVQUAL approach on the Sandakphu Trail, West Bengal, India. International Journal of Geoheritage and Parks, 11 (2), 259–275. https://doi.org/10.1016/j.ijgeop.2023.04.001

Bina, S., Mullins, J. K., & Petter, S. (2021). Examining Game-Based Approaches in Human Resources Recruitment and Selection: A Literature Review and Research Agenda. Hawaii International Conference on System Sciences, 1325. https://doi.org/10.24251/HICSS.2021.161

Colie, H., & Barus, O. P. (2023). Evaluasi Faktor Pengaruh Penerimaan Pengguna Human Resource Information System (Hris) Pada Pt. Pelayaran Multi Jaya Samudera Dengan Metode Technology Acceptance Model. Journal Information System Development (ISD), 8(2), 92-97. https://doi.org/10.19166/isd.v8i2.653

Fhadhilah, D. R., & Setyaningrum, R. P. (2023). The Influence of Transformational Leadership and Green Human Resources Management on Business Sustainability, Mediated by Organizational Innovation, Among Millennial Employees at Tiara Cibarusah Cafés and Restaurants in Bekasi Regency. Wahana Pendidikan Scientific Journal, 9 (11), 102–113. https://doi.org/10.5281/zenodo.8067559

Gerçek, M., & Özveren, C. G. (2024). Redefining Organizational Culture for the Digital Age: A Model Proposal for Digital Organizational Culture. Yildiz Social Science Review, 10(1), 54-71. https://doi.org/10.51803/yssr.1455398

Giovany, A., & Almigo, N. (2026). Implementation of HRIS as a Human Resource Management Support System at PT X. KAWANAD: Journal of Community Service, 5 (1), 24–30. https://doi.org/https://doi.org/10.56347/kjpkm.v5i1.386

Gomes, J. F. S., Sabino, A., & Antunes, V. (2023). The Effect of Green Human Resources Management Practices on Employees’ Affective Commitment and Work Engagement: The Moderating Role of Employees’ Biospheric Value. Sustainability (Switzerland), 15 (3). https://doi.org/10.3390/su15032190

Hennink, M. M., Hutter, I., & Bailey, A. (2020). Qualitative Research Methods. Sage Publications.

Indonesia, S. C. (2026). Transportation and Warehousing: Pillars of Economic Growth. Central Bureau of Statistics (BPS), Logistics News, Economy, Logistics Consulting Firms, Logistics Training Institutions, Logistics Research Institutions, Logistics Development Institutions, Logistics Assessment Institutions, Logistics, Logistics, Indonesian Logistics, Pillars, Per. https://supplychainindonesia.com/transportasi-dan-pergudangan-penopang-pertumbuhan-ekonomi/

Jakarta, B. P. S. P. D. (2022). DKI Jakarta Province Transportation Statistics 2022.

Jiatong, W., Wang, Z., Alam, M., Murad, M., Gul, F., & Gill, S. A. (2022). The Impact of Transformational Leadership on Affective Organizational Commitment and Job Performance: The Mediating Role of Employee Engagement. Frontiers in Psychology, 13 (April), 1–12. https://doi.org/10.3389/fpsyg.2022.831060

Jumawan, J., Saputra, F., & Prabowo, P. B. (2023). Determinasi Pelatihan Florist dan Kualitas Pelayanan Kewirausahaan Pada Kejutbypugo Kota Bekasi. OPTIMAL Jurnal Ekonomi Dan Manajemen, 3(4), 216–227. https://doi.org/10.55606/optimal.v3i4.2333

Kaswanti, F., & Veri, J. (2026). Strategi Inovasi Sdm Berbasis Teknologi Untuk Meningkatkan Daya Saing Organisasi di Era Artificial Intelligence. Journal of Science Education and Management Business, 5(1), 331–340. https://doi.org/10.62357/joseamb.v5i1.882

Kocak, S., & Pawlowski, J. (2023). Characteristics in Digital Organizational Culture: A Literature Review. KDIR, 31-42. https://doi.org/10.5220/0011530500003335

Liana, E., Susanto, P. C., Anita, S. Y., & Nuryanneti, I. (2026). Determinants of Aircrew Productivity: A Literature Review. Journal of Management Research, 4 (2), 229–243. https://doi.org/https://doi.org/10.54066/jurma.v4i2.4115

Lubis, R. A., & Adlina, H. (2025). Penerapan Human Resources Information System (Hris) Dalam Meningkatkan Efektivitas Dan Efisiensi Sumber Daya Manusia. Jurnal Ilmiah Wahana Pendidikan, 11(4. D), 135-143.

Menant, L., Gilibert, D., & Sauvezon, C. (2021). The application of acceptance models to human resource information systems: a literature review. Frontiers in Psychology, 12, 659421. https://doi.org/10.3389/fpsyg.2021.659421

Mulyono, T., & Verawati, K. (2021). State of the Art: Core Competencies in the Maritime Transportation and Logistics Sector. Logistics, 14 (2), 80–101. https://doi.org/10.21009/logistik.v14i2.23516

Najmi, A., Ismail, I., B, M. R., Agama, I., Al, I., & Pamekasan, K. (2025). Exploring the Meaning of Life for Gen Z Children in the Digital Age? Abdurrauf Journal of Education and Islamic Studies, 2 (1), 25–35. https://doi.org/10.70742/arjeis.v2i1.382

Panjaitan, E. H. H. (2023). Implementing Human Resource Information System (HRIS) for Efficient Human Resource Management. International Journal of Science and Society, 5(2), 128-139. https://doi.org/10.54783/ijsoc.v5i2.676

Pelindo. (2023). Logistics Costs in Indonesia Drop 40 Percent Over Five Years. Pelindo.Co.Id.

Podungge, R., Biki, S. B., & Wagiu, S. S. (2024). Pengaruh Pelatihan dan Penerapan Human Resource Information System (HRIS) terhadap Kinerja Karyawan (Studi Kasus PT. Bank Rakyat Indonesia (Persero) Tbk. Cabang Gorontalo). Innovative: Journal Of Social Science Research, 4(2), 6318–6327. Retrieved from https://j-innovative.org/index.php/Innovative/article/view/7071

Pradnyaswari, K. A. A., & Wijanarko, A. (2026). Analisis faktor resistensi karyawan terhadap penggunaan HRIS menggunakan innovation resistance theory. Entrepreneurship, Business, Management, and Accounting (E-BISMA), 116–136. https://doi.org/10.37631/ebisma.v7i1.2325

Purwantono, R. A. (2025). Inovasi Transformasi Digital Holistik di Jasa Raharja: Integrasi Sistem ERP, HRIS, dan Manajemen Data uuntuk Optimalisasi Layanan Publik. Innovative: Journal Of Social Science Research, 5(3), 1432–1446. https://doi.org/10.31004/innovative.v5i3.18525

Rachman, T., Mujanah, S., & Susanti, N. (2021). Servant leadership, self awareness dan kompensasi pengaruhnya terhadap employee engagement dan kinerja karyawan pada puskesmas tanjungbumi madura. Media Mahardhika, 19(2), 361-371. https://doi.org/10.29062/mahardika.v19i2.260

Rasool, T., Warraich, N. F., & Sajid, M. (2022). Examining the Impact of Technology Overload at the Workplace: A Systematic Review. SAGE Open, 12 (3). https://doi.org/10.1177/21582440221114320

Sadiq, U., Khan, A. F., Ikhlaq, K., & Mujtaba, B. G. (2022). The impact of information systems on the performance of human resources department. Strategic Human Resource Management at Tertiary Level, 31-47.

Saputra, F. (2022). Role of Human Resources, Hardware, and Databases in Mass Media Companies. International Journal of Advanced Multidisciplinary, 1(1), 47–55. https://doi.org/10.38035/ijam.v1i1.10

Saputra, F., & Mahaputra, M. R. (2022). Effect of Job Satisfaction, Employee Loyalty, and Employee Leadership Style (A Literature Review on Human Resources). Dinasti International Journal of Management Science, 3 (4), 762–772. https://doi.org/10.31933/DIJMS.V3I4.1324

Saputra, F., Satriawan, N., & Saputra, R. (2025). The Application of Security Management in Enhancing User Data Security in the Dana App. Orbit: Jurnal Ilmu Multidisiplin Nusantara, 1 (3), 142–154. https://doi.org/https://doi.org/10.63217/orbit.v1i3.152

Sawitri, N. N., Susanto, P. C., Suroso, S., & Sihombing, S. (2023). Business Opportunities for a Human Resource Information System to Create Career Paths and Performance Evaluations. East Asian Journal of Multidisciplinary Research, 2 (4), 1505–1516. https://doi.org/10.55927/eajmr.v2i4.3757

Serpa, S., Sá, M. J., & Ferreira, C. M. (2022). Digital organizational culture: Contributions to a definition and future challenges. Academic Journal of Interdisciplinary Studies, 11(4), 22–33. https://doi.org/10.36941/ajis-2022-0095

Sitanggang, R., Setyawati, A., Sugiyanto, S., Wahyuni, R. E., Olfebri, O., & Susanto, P. C. (2026). The Model of Motivation, Organizational Commitment, Organizational Culture, and Leadership on Turnover through Job Satisfaction. Dinasti International Journal of Education Management and Social Science, 7 (4), 4093–4114. https://doi.org/https://doi.org/10.38035/dijemss.v7i4

Soesanto, E., Saputra, F., Puspitasari, D., & Danaya, B. P. (2023). Determinasi Sistem Manajemen Sekuriti: Analisis Objek Vital, Pengamanan File dan Pengamanan Cyber pada Yayasan Siber Publisher. Jurnal Ilmu Multidisiplin, 2(1), 23–29. https://doi.org/10.38035/jim.v2i1.221

Statistics, B. P. (2025). National Transportation Development, August 2021–2025. https://www.bps.go.id/id/pressrelease/2023/10/02/2043/perkembangan-transportasi-nasional-agustus-2023.html

Susanto, P. C., Darwisman, S., & Widiyanto, P. (2026). Determination of Employee Job Satisfaction and Productivity of Port Loading and Unloading Workers: A Literature Review. Journal of Information Systems and Business Management, 5 (2), 38–61. https://doi.org/https://doi.org/10.55606/jupsim.v5i2.6598

Susanto, P. C., Murdiono, J., & Susita, D. (2025). Analysis of Training, Self-Efficacy, and Discipline on Employee Performance Mediated by Employee Engagement: A Study in Freight Forwarding. Bulletin of Counseling and Psychotherapy, 7(1).

Susanto, P. C., Soehaditama, J. P., Soekirman, A., Suhendra, A., Valentin, A. D., & Sismiati, S. (2025). Concepts of Qualitative Research: Literature Review, Case Study, Ethnographic Approach, Informants, In-Depth Interviews, and Focus Group Discussions. Journal of Management, Entrepreneurship, Business, and Digital Innovation, 2 (2), 1–16. https://doi.org/https://doi.org/10.61132/jimakebidi.v2i2.485

Susanto, P. C., Suroso, S., Sulistyowati, A., & Manrejo, S. (2025). Analysis of Coaching, Mentoring, and Training on Employee Productivity Mediated by Employee Engagement. (2025). The International Conference on Sustainable Economics Management and Accounting Proceeding, 1(1), 4246-4269. https://doi.org/10.32424/icsema.1.1.459

Wasserbauer, M., & Saputra, F. (2024). Factors Affecting Generation Z Employee Performance: Analysis of Organizational Culture, Leadership Style, and Information Technology. International Journal of Advanced Multidisciplinary (IJAM), 2 (4), 1116–1126. https://doi.org/https://doi.org/10.38035/ijam.v2i4

Zulfikar, R., Sari, F. P., Fatmayati, A., Wandiri, K., Haryati, T., Jumini, S., Nurjanah, Annisa, S., Kusumawardhani, O. B., Mutiah, R., Linggi, A. I., & Fadilah, H. (2024). Quantitative Research Methods (Theory, Methods and Practice). Quantitative Research Methods, 1st ed., Widina Media Utama.

Downloads

Published

2026-09-15

How to Cite

Susanto, P. C., Widodo, R. E., Hamidah, O. S., Zaeni, N., & Yuntina, L. (2026). The Role of Human Resource Information Systems in Transportation and Logistics Companies. International Journal of Management Science and Information Technology, 6(2), 2478-2489. https://doi.org/10.35870/ijmsit.v6i2.8331

Similar Articles

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)