Main Content
Lembaga Kita Journal Portal
Open Access Articles

The Influence of Employee Welfare and Organizational Culture on Employee Loyalty: The Mediating Role of Employee Performance at Bank Aceh Syariah, Banda Aceh

  • Annur Jannah Reyza1*
  • Thasrif Murhadi2
  • Febyolla Presilawati3
1,2,3 Universitas Muhammadiyah Aceh image/svg+xml
* Corresponding Author: Annur Jannah Reyza

Abstract

This study aims to describe the state of employee well-being, organisational culture, performance and loyalty at Bank Aceh Syariah, as well as to analyse the influence of well-being and organisational culture on employee loyalty, both directly and indirectly via performance as a mediating variable. This study employs a quantitative approach using a survey method. The study population consists of 283 employees of Bank Aceh Syariah, and the entire population was sampled using a census technique. Data were collected through the distribution of a questionnaire designed based on the research variables’ indicators. Data analysis was conducted using Structural Equation Modelling (SEM) with the AMOS programme. The results of the study at Bank Aceh Syariah indicate that all variables fall into the good/high category, with a mean value of 3.78 for well-being, 3.61 for organisational culture, 3.91 for performance, and 3.65 for employee loyalty. Partially, well-being has a positive and significant effect on loyalty (p = 0.005) and on performance (p = 0.008). Organisational culture also has a positive and significant effect on loyalty (p = 0.003) and performance (p = 0.012). Performance has a positive and significant effect on employee loyalty (p = 0.000). In the mediation test, the direct effect of well-being on loyalty was -0.592, whilst the indirect effect via performance was 0.573 (0.503 × 1.141), indicating competitive mediation. Similarly, the direct effect of organisational culture on loyalty was -0.152, whilst the indirect effect via performance was 0.234 (0.206 × 1.141), which also indicates competitive mediation. The implications of this study confirm that improving welfare, strengthening organisational culture, and optimising performance management are key strategies for Bank Aceh Syariah to enhance employee loyalty in a sustainable manner.

Keywords

Well-being Organisational Culture Performance Employee Loyalty at Bank Aceh Syariah

How to Cite

Citation Format
Reyza, A. J., Murhadi, T., & Presilawati, F. (2026). The Influence of Employee Welfare and Organizational Culture on Employee Loyalty: The Mediating Role of Employee Performance at Bank Aceh Syariah, Banda Aceh. International Journal of Management Science and Information Technology, 6(2), 1617-1627. https://doi.org/10.35870/ijmsit.v6i2.7240

References

16 References
  • Achmad, A. W., Krisnanda, & Nadia, L. P. (2024). Pengaruh Budaya Organisasi dan Loyalitas Karyawan Terhadap Kinerja Karyawan. Fahma: Jurnal Informatika Komputer, Bisnis Dan Manajemen, 22(1), 88–95. https://doi.org/10.61805/fahma.v22i1.116
  • Agmasari, M., & Septyarini, E. (2023). Pengaruh Lingkungan Kerja, Kompensasi, dan Budaya Organisasi terhadap Loyalitas Kerja Karyawan PT Antar Lintas Sumatera di Yogyakarta. Reslaj: Religion Education Social Laa Roiba Journal, 5(2), 667-677. https://doi.org/10.47467/reslaj.v5i2.1670
  • Anita, D. S., Pandey, C., & Khare, R. (2012). Impact of job satisfaction and organizational commitment on employee loyalty. International Journal of Social Science & Interdisciplinary Research, 1(8), 26-41.
  • Darmawan, D., Nur, M. Z., & ... (2025). Pengaruh Work Life Balance dan Budaya Organisasi Terhadap Loyalitas Karyawan Pada Perusahaan. Didaktik: Jurnal Ilmiah PGSD STKIP Subang, 11(04), 230-251.
  • Dian Lestari, & Kristiana Sri Utami. (2024). Pengaruh Budaya Organisasi Yang Positif Terhadap Retensi Karyawan di UMKM Bakpia Lanank Jogja. Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen, 3(3), 358–365. https://doi.org/10.30640/inisiatif.v3i3.2782
  • Maesaroh, M., & Indriyani, E. (2022). Pengaruh budaya organisasi dan kompensasi terhadap loyalitas karyawan PT Parako Ekatama Rangkasbitung di era pandemi COVID-19. The Asia Pacific Journal of Management Studies, 9(1). https://doi.org/10.55171/apjms.v9i1.634
  • Manikotama, A. R., Lubis, H., & Rahmah, D. D. N. (2022). Budaya organisasi dan keterlibatan karyawan terhadap loyalitas kerja. Psikoborneo: Jurnal Ilmiah Psikologi, 10(1), 201. http://dx.doi.org/10.30872/psikoborneo.v10i1.7237
  • Meisyah Mutiara, Junita Lubis, & Mulkan Ritonga. (2025). Pengaruh Employee Engagement, Budaya Organisasi dan Work-Life Balance Terhadap Kinerja Karyawan PT. Tolan Tiga Indonesia. JUMBIWIRA: Jurnal Manajemen Bisnis Kewirausahaan, 4(1), 120–133. https://doi.org/10.56910/jumbiwira.v4i1.2062
  • Moleong, L. J. (2006). A. Metode Penelitian. Bandung: PT RemajaRosdakarya.
  • Ningrum, P., & Purnamasari, W. (2022). Pengaruh Gaya Kepemimpinan dan Budaya Organisasi Terhadap Kepuasan dan Loyalitas Kerja Karyawan. IQTISHADequity Jurnal MANAJEMEN, 4(2), 107–115. https://doi.org/10.51804/iej.v4i2.1858
  • Perdana, N. R. G., Viany, V., Sudarman, B. P., Widjaja, Y. R., & Purwadhi, P. (2024). Peran Budaya Organisasi Terhadap Loyalitas Karyawan Rumah Sakit: Literature Review. Innovative: Journal Of Social Science Research, 4(6), 4352–4362. https://doi.org/10.31004/innovative.v4i6.16676
  • Rachman, T., Yochanan, E., Samanlangi, A. I., & Purnomo, H. (2018). Metode penelitian. Angewandte Chemie International Edition, 6(11), 951-952.
  • Sari, H. M. K. (2016). Pengaruh Budaya Organisasi dan Gaya Kepemimpinan Otoriter terhadap Loyalitas Melalui Kepuasan Kerja dan Stres Kerja Karyawan Institusi X di Kediri: The Influence of Organizational Culture and Authoritarian Leadership Style on Loyalty through Job Satisfaction and Job Stress of Employees of Institution X in Kediri. JBMP (Jurnal Bisnis, Manajemen Dan Perbankan), 2(1), 15-30. https://doi.org/10.21070/jbmp.v2i1.908
  • Sinta, B. A. (2022). Hubungan budaya organisasi dengan loyalitas kerja pegawai di sekolah. Journal of Islamic Education and Innovation, 71-77. https://doi.org/10.26555/jiei.v3i2.6681
  • Soendari, T. (2012). Metode penelitian deskriptif. In Bandung, UPI.
  • Wulandari, I. A. E. P. (2025). Dampak Budaya Organisasi terhadap Loyalitas dan Produktivitas Karyawan. Jurnal Manajemen Dan Bisnis, 1(1), 29-35.

Author Biographies

Annur Jannah Reyza, Universitas Muhammadiyah Aceh

Master of Management Postgraduate Programme, Faculty of Economics, Universitas Muhammadiyah Aceh, Banda Acerh City, Aceh Province, Indonesia

Thasrif Murhadi, Universitas Muhammadiyah Aceh

Master of Management Postgraduate Programme, Faculty of Economics, Universitas Muhammadiyah Aceh, Banda Acerh City, Aceh Province, Indonesia

Febyolla Presilawati, Universitas Muhammadiyah Aceh

Master of Management Postgraduate Programme, Faculty of Economics, Universitas Muhammadiyah Aceh, Banda Acerh City, Aceh Province, Indonesia

License

Copyright (c) 2026 Annur Jannah Reyza, Thasrif Murhadi, Febyolla Presilawati

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.

Downloads

OJS UsageStats Plugin
Download data is not yet available.

Similar Articles

You may also start an advanced similarity search for this article.

Contrimetric

Recommended Articles

Journal Transparency

Additional Information

Learn more about how this journal ensures quality, ethics, and transparency.