SLR Review of the Identification and Dynamics of Push, Pull, and Mooring Factors in Switching Intentions for the Adoption of Sustainable Products

Authors

  • Luki Sri Anggorowati Universitas Muhammadiyah Surakarta
  • Ihwan Susila Universitas Muhammadiyah Surakarta
  • Kussudyarsana Universitas Muhammadiyah Surakarta

DOI:

https://doi.org/10.35870/ijmsit.v6i1.7069

Keywords:

Switching Intention, Sustainable Products, Push Factors, Pull Factors, Mooring Factors

Abstract

This study aims to explore the dynamics of switching intention in the adoption of sustainable products through an analysis of push, pull, and mooring factors. A bibliometric approach and Systematic Literature Review (SLR) analysis were used to identify and synthesize previous findings, with a focus on literature related to consumer behavior and sustainability. The results of the study indicate that switching intention is influenced by the complex interaction between various interrelated factors. Push factors such as dissatisfaction with conventional products and increasing environmental awareness are the main catalysts in driving consumer switching. On the other hand, pull factors such as innovation, green brand image, and functional benefits contribute to enhancing the appeal of sustainable products. However, mooring factors such as brand loyalty, perceived high prices, and limited access remain major challenges in this transition process. This study also reveals gaps in the literature, such as the lack of integration between the three factors and the limited scope of studies in local and regional contexts. Thus, this study contributes to enriching the literature on sustainable consumer behavior and offers practical implications for developing more effective marketing strategies.

Downloads

Download data is not yet available.

Author Biographies

  • Luki Sri Anggorowati, Universitas Muhammadiyah Surakarta

    Doctoral Study Program in Management, Faculty of Economics and Business, Universitas Muhammadiyah Surakarta, Sukoharjo Regency, Central Java Province, Indonesia

  • Ihwan Susila, Universitas Muhammadiyah Surakarta

    Doctoral Study Program in Management, Faculty of Economics and Business, Universitas Muhammadiyah Surakarta, Sukoharjo Regency, Central Java Province, Indonesia

  • Kussudyarsana, Universitas Muhammadiyah Surakarta

    Doctoral Study Program in Management, Faculty of Economics and Business, Universitas Muhammadiyah Surakarta, Sukoharjo Regency, Central Java Province, Indonesia

References

Abdelwahab, D., San-Martín, S., & Jiménez, N. (2022). Does regional bias matter? Examining the role of regional identification, animosity, and negative emotions as drivers of brand switching: An application in the food and beverage industry. Journal of Brand Management, 29(1), 111–126. https://doi.org/10.1057/s41262-021-00260-8

Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T

Aldhama, S. A., Kurniawan, A. C., Rachmawati, N. L., & Novawanda, O. (2023). Model of Consumer Switching Behavior Analysis Using PLS-SEM during Covid-19. 2536. https://doi.org/10.1063/5.0118772

Apaolaza, V., Policarpo, M. C., Hartmann, P., Paredes, M. R., & D’Souza, C. (2023). Sustainable clothing: Why conspicuous consumption and greenwashing matter. Business Strategy and the Environment, 32(6), 3766–3782. https://doi.org/10.1002/bse.3335

Aria, M., & Cuccurullo, C. (2017). bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959–975. https://doi.org/10.1016/j.joi.2017.08.007

Bansal, H., Taylor, S., & St-James, Y. (2005). “Migrating” to New Service Providers: Toward a Unifying Framework of Consumers’ Switching Behaviors. Journal of The Academy of Marketing Science, 33, 96–115. https://doi.org/10.1177/0092070304267928

Chan, S. H. G., Zhang, X. V., Wang, Y. B., & Li, Z. M. (2022). Effects of Psychological Benefits of Greenness on Airlines’ Customer Experiential Satisfaction, Service Fairness, Alternative Attractiveness, and Switching Intention. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.834351

Cheng, F.-F., Wu, C.-S., & Chen, Y.-C. (2020). Creating customer loyalty in online brand communities. Computers in Human Behavior, 107, 105752. https://doi.org/10.1016/j.chb.2018.10.018

Choi, C.-J., Xu, J., & Min, D.-G. (2024). Investigating of the influence process on consumer’s active engagement through emotional brand attachment and brand love. Asia Pacific Journal of Marketing and Logistics, 36(11), 3061–3080. https://doi.org/10.1108/APJML-10-2023-1028

Fang, W., Xin, Y., & Zhang, Z. (2023). Eco-label knowledge versus environmental concern toward consumer’s switching intentions for electric vehicles: A roadmap toward green innovation and environmental sustainability. Energy and Environment. https://doi.org/10.1177/0958305X231177735

Firdausi, A. S. M., & Dharmmesta, B. S. (2023). The Effect of Push, Pull, and Mooring Factors on Customers’ Switching Intention to Green Cosmetics. Gadjah Mada International Journal of Business, 25(3), 327–354. https://doi.org/10.22146/gamaijb.69863

Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18. https://doi.org/10.1177/002224378101800313

Gao, S., & Shao, B. (2022). Why Do Consumers Switch to Biodegradable Plastic Consumption? The Effect of Push, Pull and Mooring on the Plastic Consumption Intention of Young Consumers. Sustainability, 14(23). https://doi.org/10.3390/su142315819

Gil-Saura, I., Ruiz-Molina, M.-E., Marín-García, A., & Michel, G. (2023). Sustainability-oriented commerce innovation: How does it influence consumer satisfaction? International Journal of Retail and Distribution Management, 51(11), 1477–1496. https://doi.org/10.1108/IJRDM-07-2022-0267

Hartmann, P., & Apaolaza-Ibáñez, V. (2012). Consumer attitude and purchase intention toward green energy brands: The roles of psychological benefits and environmental concern. Journal of Business Research, 65(9), 1254–1263. https://doi.org/10.1016/j.jbusres.2011.11.001

Hazen, B. T., Mollenkopf, D. A., & Wang, Y. (2017). Remanufacturing for the Circular Economy: An Examination of Consumer Switching Behavior. Business Strategy and the Environment, 26(4), 451–464. https://doi.org/10.1002/bse.1929

He, K., Liao, J., Li, F., & Sun, H. (2023). Understanding the consumers’ multi-competing brand community engagement: A mix method approach. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.1088619

Irfany, M. I., Khairunnisa, Y., & Tieman, M. (2024). Factors influencing Muslim Generation Z consumers’ purchase intention of environmentally friendly halal cosmetic products. Journal of Islamic Marketing, 15(1), 221–243. https://doi.org/10.1108/JIMA-07-2022-0202

Jia, T., Iqbal, S., Ayub, A., Fatima, T., & Rasool, Z. (2023). Promoting Responsible Sustainable Consumer Behavior through Sustainability Marketing: The Boundary Effects of Corporate Social Responsibility and Brand Image. Sustainability, 15(7). https://doi.org/10.3390/su15076092

Karunasingha, A., & Abeysekera, N. (2022). The mediating effect of trust on consumer behavior in social media marketing environments. South Asian Journal of Marketing, 3(2), 135–149. https://doi.org/10.1108/SAJM-10-2021-0126

Kazmi, S. H. A., Shahbaz, M. S., Mubarik, M. S., & Ahmed, J. (2021). Switching behaviors toward green brands: Evidence from emerging economy. Environment, Development and Sustainability, 23(8), 11357–11381. https://doi.org/10.1007/s10668-020-01116-y

Kowalska-Pyzalska, A., Maciejowska, K., Suszczyński, K., Sznajd-Weron, K., & Weron, R. (2014). Turning green: Agent-based modeling of the adoption of dynamic electricity tariffs. Energy Policy, 72, 164–174. https://doi.org/10.1016/j.enpol.2014.04.021

Kumagai, K. (2023). Exploring the role of brand–sustainability–self-congruence on consumers’ evaluation of luxury brands. Asia Pacific Journal of Marketing and Logistics, 35(8), 1951–1969. https://doi.org/10.1108/APJML-05-2022-0380

Li, Y., Martínez-López, F. J., Feng, C., & Chen, Y. (2022). Green Communication for More Package-Free Ecommerce Returns. Journal of Theoretical and Applied Electronic Commerce Research, 17(4), 1450–1472. https://doi.org/10.3390/jtaer17040073

Li, Z., Wu, M., Teo, C.-C., & Yuen, K. F. (2024). An investigation of consumer switching intention on the use of automated courier station from a signaling perspective. Journal of Retailing and Consumer Services, 78. https://doi.org/10.1016/j.jretconser.2024.103768

Mezger, A., Cabanelas, P., López-Miguens, M. J., Cabiddu, F., & Rüdiger, K. (2020). Sustainable development and consumption: The role of trust for switching towards green energy. Business Strategy and the Environment, 29(8), 3598–3610. https://doi.org/10.1002/bse.2599

Moshood, T. D., Nawanir, G., Mahmud, F., Ahmad, M. H., Mohamad, F., & AbdulGhani, A. (2023). The plastic of the future: Determinants for switching intention from synthetic to biodegradable plastics among the young consumers. Journal of Social Marketing, 13(1), 121–148. https://doi.org/10.1108/JSOCM-05-2022-0097

Moshood, T. D., Nawanir, G., Mahmud, F., Mohamad, F., Ahmad, M. H., & AbdulGhani, A. (2022). Why do consumers purchase biodegradable plastic? The impact of hedonics and environmental motivations on switching intention from synthetic to biodegradable plastic among the young consumers. Journal of Retailing and Consumer Services, 64. https://doi.org/10.1016/j.jretconser.2021.102807

Neuman, W. (2000). Social Research Methods: Qualitative and Quantitative Approaches. Teaching Sociology, 30. https://doi.org/10.2307/3211488

Perez-Castillo, D., & Vera-Martinez, J. (2020). Green behaviour and switching intention towards remanufactured products in sustainable consumers as potential earlier adopters. Asia Pacific Journal of Marketing and Logistics, 33(8), 1776–1797. https://doi.org/10.1108/APJML-10-2019-0611

Sajjad, A., Asmi, F., Chu, J., & Anwar, M. A. (2020). Environmental concerns and switching toward electric vehicles: Geographic and institutional perspectives. Environmental Science and Pollution Research, 27(32), 39774–39785. https://doi.org/10.1007/s11356-020-08311-4

Shukla, S., & Sanjeev, R. (2024). How to promote women’s shift towards reusable feminine hygiene products: The application of push-pull-mooring model. Journal of Cleaner Production, 482. https://doi.org/10.1016/j.jclepro.2024.144223

Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333–339. https://doi.org/10.1016/j.jbusres.2019.07.039

Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review. British Journal of Management, 14, 207–222. https://doi.org/10.1111/1467-8551.00375

van Eck, N. J., & Waltman, L. (2010). Software survey: VOSviewer, a computer program for bibliometric mapping. Scientometrics, 84(2), 523–538. https://doi.org/10.1007/s11192-009-0146-3

Vats, I., Singhal, D., Tripathy, S., & Jena, S. K. (2022). The transition from BS4 to BS6 compliant vehicles for eco-friendly mobility in India: An empirical study on switching intention. Research in Transportation Economics, 91. https://doi.org/10.1016/j.retrec.2021.101131

Wang, C., Liu, T., Zhu, Y., Wang, H., Wang, X., & Zhao, S. (2023). The influence of consumer perception on purchase intention: Evidence from cross-border E-commerce platforms. Heliyon, 9(11), e21617. https://doi.org/10.1016/j.heliyon.2023.e21617

Wang, Y., Gulzari, A., Xu, L., & Prybutok, V. (2024). The importance of quality in a complex behavioral model dependent on the analytical: An example of adopting eco-friendly cars among young consumers in the United States. Quality and Quantity, 58(6), 5947–5975. https://doi.org/10.1007/s11135-024-01916-8

Witek, L., & Kuźniar, W. (2024). Green Purchase Behaviour Gap: The Effect of Past Behaviour on Green Food Product Purchase Intentions among Individual Consumers. Foods, 13(1). https://doi.org/10.3390/foods13010136

Downloads

Published

2026-06-01

How to Cite

Anggorowati, L. S., Susila, I., & Kussudyarsana, K. (2026). SLR Review of the Identification and Dynamics of Push, Pull, and Mooring Factors in Switching Intentions for the Adoption of Sustainable Products. International Journal of Management Science and Information Technology, 6(1), 698-712. https://doi.org/10.35870/ijmsit.v6i1.7069

Most read articles by the same author(s)