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Abstract

Improving the quality of digital academic services in higher education requires systems that are fast, responsive, structured, and accountable. While chatbots are commonly used as digital service tools, their implementation often focuses on conversation rather than effective management of service processes. This study develops workflow automation using n8n, a node automation tool, to support academic service tasks. Employing the Design Science Research (DSR) methodology, the research includes problem identification, solution design, artifact development, and system evaluation. The result is a modular, reusable, node-based workflow automation model that manages academic service processes. Evaluation across four different service scenarios demonstrated that the workflows operated as intended, enhancing service accessibility, process clarity, and consistency in service delivery. This model offers a practical framework for higher education institutions to adopt and implement efficient digital academic services.

Keywords

Academic Chatbot Digital Academic Service DSR Node Automation N8N Workflow Automation

How to Cite

Citation Format
Putri A, W. R. (2027). Chatbot Workflow Automation Using n8n as an Innovation in Digital Academic Services in Higher Education. Jurnal JTIK (Jurnal Teknologi Informasi Dan Komunikasi), 11(1), 74-82. https://doi.org/10.35870/jtik.v11i1.7325

References

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Author Biography

Wefri Rahmaita Putri A, Syarif Hidayatullah State Islamic University Jakarta

Magister Program in Information Technology, Universitas Islam Negeri Syarif Hidayatullah Jakarta, South Tangerang City, Banten Province, Indonesia

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Copyright (c) 2027 Wefri Rahmaita Putri A

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This work is licensed under a Creative Commons Attribution 4.0 International License.

This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.

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