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The Influence of System Quality and Information Quality on E-Puskesmas User Satisfaction: An Empirical Study at Kumai Community Health Center

  • Herlina Afrelina1*
  • Tria Saras Pertiwi2
  • Hosizah Markam3
  • Witri Zuama Qomarania4
1,2,3,4 Universitas Esa Unggul image/svg+xml
* Corresponding Author: Herlina Afrelina
Cover JTIK VOLUME 10 NO 4 OKTOBER 2026

Abstract

The implementation of Electronic Medical Records (EMR) in primary healthcare facilities has become a critical component of Indonesia's national digital health transformation agenda. This study examines the influence of system quality and information quality on E-Puskesmas user satisfaction at Kumai Community Health Center in Central Kalimantan Province, Indonesia. Employing a quantitative research approach with cross-sectional design, data were collected from all 58 healthcare staff who directly used the E-Puskesmas system through a validated questionnaire adapted from the DeLone and McLean IS Success Model and End User Computing Satisfaction (EUCS) framework. Multiple linear regression analysis revealed that both system quality (β = 0.408, p = 0.000) and information quality (β = 0.574, p = 0.000) significantly and positively affected user satisfaction, with information quality demonstrating stronger influence. The model achieved an adjusted R² of 0.586, indicating that 58.6% of variance in user satisfaction was explained by these two variables. Descriptive analysis uncovered dimensional heterogeneity, with security and relevance achieving high categories while system reliability, timeliness, and overall satisfaction remained in moderate classification. These findings suggest that healthcare professionals in resource-constrained settings prioritize accurate and relevant patient data over technical system performance, yet infrastructure limitations continue to undermine holistic user experience. The study contributes empirical evidence for improving E-Puskesmas implementation and supports Indonesia's broader digital health integration through the Satusehat platform.

Keywords

User Satisfaction System Quality Information Quality

How to Cite

Citation Format
Afrelina, H., Pertiwi, T. S., Markam, H., & Qomarania, W. Z. (2026). The Influence of System Quality and Information Quality on E-Puskesmas User Satisfaction: An Empirical Study at Kumai Community Health Center. Jurnal JTIK (Jurnal Teknologi Informasi Dan Komunikasi), 10(4), 1575-1590. https://doi.org/10.35870/jtik.v10i4.6955

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Author Biographies

Herlina Afrelina, Universitas Esa Unggul

Program Studi Terapan Manajemen Informasi Kesehatan, Fakultas Ilmu Kesehatan, Universitas Esa Unggul, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta, Indonesia.

Tria Saras Pertiwi, Universitas Esa Unggul

Program Studi Terapan Manajemen Informasi Kesehatan, Fakultas Ilmu Kesehatan, Universitas Esa Unggul, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta, Indonesia.

Hosizah Markam, Universitas Esa Unggul

Program Studi Terapan Manajemen Informasi Kesehatan, Fakultas Ilmu Kesehatan, Universitas Esa Unggul, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta, Indonesia.

Witri Zuama Qomarania, Universitas Esa Unggul

Program Studi Terapan Manajemen Informasi Kesehatan, Fakultas Ilmu Kesehatan, Universitas Esa Unggul, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta, Indonesia.

License

Copyright (c) 2026 Herlina Afrelina, Tria Saras Pertiwi, Hosizah Markam, Witri Zuama Qomarania

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

This is an open-access journal distributed under the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, reproduction, and adaptation in any medium (even commercially), provided appropriate credit is given to the original author(s), a link to the license is provided, and any changes made are indicated. Authors retain copyright without restrictions and grant the journal the right of first publication as well as non-exclusive publishing rights for archiving, indexing, and scholarly dissemination.

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