Published: 2024-01-01
Implementasi Chatbot Telegram untuk Meningkatkan Kualitas Layanan Jaringan Internet Pada Layanan ICONNET Menggunakan Penerapan Metode Action Research (AR)
DOI: 10.35870/jtik.v8i1.1431
Ridho Pangestu Yuwan, R. Soelistijadi, Eri Zuliarso
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Ridho Pangestu Yuwan:
Universitas Stikubank
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R. Soelistijadi:
Universitas Stikubank
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Eri Zuliarso:
Universitas Stikubank
Abstract
This study focuses on implementing a Telegram chatbot in ICONNET, a leading internet service provider, to improve the quality of its network services. Employing the Action Research (AR) methodology, the research aims to enhance customer satisfaction and optimize operational efficiency through iterative cycles of planning, implementation, evaluation, and reflection. The literature review highlights the potential of chatbot technology in various service sectors, emphasizing its ability to reduce response time, improve customer service, and streamline operations. However, limited research has specifically explored the implementation of chatbots on the Telegram platform within the context of Internet network services. Through active stakeholder involvement, including service users and network operators, the study emphasizes the importance of personalization, accuracy, and promptness in chatbot responses to drive customer satisfaction. Thorough analysis and evaluation will assess the impact of the Telegram chatbot implementation on improving the quality of ICONNET internet network services. The findings will provide practical recommendations for other internet service providers seeking to adopt chatbot technology to enhance customer experience and operational efficiency. By contributing to the advancement of chatbot technology and the improvement of internet network services, this research expands our understanding of chatbot implementation within the domain of information technology services. The study sheds light on the benefits and challenges of implementing a Telegram chatbot and offers valuable insights for further research and industry practitioners
Keywords
Chatbot; Telegram; Internet Network Services; Quality Improvement; Action Research (AR) Methodology
Article Information
This article has been peer-reviewed and published in the Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi). The content is available under the terms of the Creative Commons Attribution 4.0 International License.
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Issue: Vol. 8 No. 1 (2024)
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Section: Computer & Communication Science
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Published: 2024-01-01
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License: CC BY 4.0
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Copyright: © 2024 Authors
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DOI: 10.35870/jtik.v8i1.1431
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Ridho Pangestu Yuwan, Universitas Stikubank
Program Studi Teknik Informatika, Fakultas Teknologi Informasi dan Industri, Universitas Stikubank, Kota Semarang, Provinsi Jawa Tengah, Indonesia
R. Soelistijadi, Universitas Stikubank
Program Studi Teknik Informatika, Fakultas Teknologi Informasi dan Industri, Universitas Stikubank, Kota Semarang, Provinsi Jawa Tengah, Indonesia
Eri Zuliarso, Universitas Stikubank
Program Studi Teknik Informatika, Fakultas Teknologi Informasi dan Industri, Universitas Stikubank, Kota Semarang, Provinsi Jawa Tengah, Indonesia
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