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Keywords: "Use of Service"

Guest Perception of Service Quality Decline Due to Employee Multitasking in the Era of Digital Transformation in Star-Rated Hotels

Authors: Suyamto, Dian Deliana, Erwin Purbosaputro, Sujatmiko

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Suyamto: Universitas Muhammadiyah Karanganyar
Dian Deliana: Universitas Muhammadiyah Karanganyar
Erwin Purbosaputro: Universitas Muhammadiyah Karanganyar
Sujatmiko: Universitas Muhammadiyah Karanganyar
Pages: 459-467
DOI:  10.35870/ijmsit.v6i1.6978
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The Effect of Employee Empowerment and Policy Implementation on The Quality of Public Services with Job Satisfaction as An Intervening Variable at The Indonesian Quarantine Agency

Authors: Edi Sugiono, Akhmad Alfaraby

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Edi Sugiono: Nasional University
Akhmad Alfaraby: Nasional University
Pages: 151-159
DOI:  10.35870/ijmsit.v5i1.3770
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Formation Process of Expectations and Satisfaction of Construction Design and Build Service in Surakarta, Indonesia: The Perspective of Construction Service Users

Authors: Mirza Mar’i Muhammad, Soepatini, Muzakar Isa

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Mirza Mar’i Muhammad: Universitas Muhammadiyah Surakarta
Soepatini: Universitas Muhammadiyah Surakarta
Muzakar Isa: Universitas Muhammadiyah Surakarta
Pages: 81-88
DOI:  10.35870/ijmsit.v4i1.2137
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Analysis of the Strategy for the Implementation of Klik Indomaret E-Commerce Application in Improving the Quality of Consumer Service

Authors: Asrawan, Cholifatul Sholikah

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Asrawan: Universitas Syekh Yusuf Al Makassari Gowa
Cholifatul Sholikah: Universitas Terbuka
Pages: 359-365
DOI:  10.35870/ijmsit.v6i1.6745
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Regression and Correlation Analysis in Assessing Factors Influencing Customer Satisfaction in the Healthcare Sector

Authors: Welly Surjono

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Welly Surjono: Universitas Sangga Buana
Pages: 1-10
DOI:  10.35870/ijmsit.v5i1.3406
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Service Promotion Strategies in the Digital Economy Era: Leveraging Technology and Electronic Communications to Face Challenges and Seize Opportunities

Authors: Sinarwaty, Rachmiani

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Sinarwaty: Haluoleo University
Rachmiani: Univesritas Muhammadiyah Kolaka Utara
Pages: 438-446
DOI:  10.35870/ijmsit.v6i1.6952
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The Mediating Role of e-WOM in the Relationship between e-Service Quality, e-Trust, and Repurchase Intention: A Study of Traveloka Users in Indonesia

Authors: Yulia Kusumawardani, Putu Indah Rahmawati, Ni Luh Wayan Sayang Telagawathi

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Yulia Kusumawardani: Universitas Pendidikan Ganesha
Putu Indah Rahmawati: Universitas Pendidikan Ganesha
Ni Luh Wayan Sayang Telagawathi: Universitas Pendidikan Ganesha
Pages: 468-484
DOI:  10.35870/ijmsit.v6i1.6985
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The Role of Service Quality, Trust and Location in Increasing Café Customer Repurchase Intention

Authors: Arie Setyawan, Alfian Perdana Putra, Dwi Aprilia Nurhaliza, Gustiani, Muhammad Mandalla Faradis, Nurul Qomariah

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Arie Setyawan: Muhammadiyah University of Jember
Alfian Perdana Putra: Muhammadiyah University of Jember
Dwi Aprilia Nurhaliza: Muhammadiyah University of Jember
Gustiani: Muhammadiyah University of Jember
Muhammad Mandalla Faradis: Muhammadiyah University of Jember
Nurul Qomariah: Muhammadiyah University of Jember
Pages: 39-46
DOI:  10.35870/ijmsit.v3i1.939
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The Influence of Compensation and Workload on the Quality of Health Services in Hospitals with the Effectiveness of Electronic Medical Records as a Mediating Variable

Authors: Mugi Rahayu Pangestuti , Yusuf Alam Romadhon, Rini Kuswati

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Mugi Rahayu Pangestuti : Universitas Muhammadiyah Surakarta
Yusuf Alam Romadhon: Universitas Muhammadiyah Surakarta
Rini Kuswati: Universitas Muhammadiyah Surakarta
Pages: 285-296
DOI:  10.35870/ijmsit.v4i2.2934
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The Effect of Social Media and Service Quality on Patient Loyalty with Satisfaction as Mediation at Mojosongo Clinic 1

Authors: Rahmad Setia Budi, Edy Purwo Saputro, Yusuf Alam R

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Rahmad Setia Budi: Universitas Muhammadiyah Surakarta
Edy Purwo Saputro: Universitas Muhammadiyah Surakarta
Yusuf Alam R: Universitas Muhammadiyah Surakarta
Pages: 293-302
DOI:  10.35870/ijmsit.v3i2.1874
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Application of The Technology Acceptance Model in Measuring Customer Satisfaction and Loyalty

Authors: Muh Tasrif, Anton Agus Setiawan, Edy Purwo Saputro, Kussudyarsana

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Muh Tasrif: Muhammadiyah University of Surakarta
Anton Agus Setiawan: Muhammadiyah University of Surakarta
Edy Purwo Saputro: Muhammadiyah University of Surakarta
Kussudyarsana: Muhammadiyah University of Surakarta
Pages: 84-92
DOI:  10.35870/ijmsit.v3i1.1049
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Effect of Product Quality and Service Quality Against Consumer Satisfaction Case Study On UKM Wawarungan Ijot, Cimahi City

Authors: Ega Nurhaidah Sari, Doni Dirgantara Asikin

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Ega Nurhaidah Sari: Pasim National University
Doni Dirgantara Asikin: Pasim National University
Pages: 175-184
DOI:  10.35870/ijmsit.v3i2.1448
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Whether Service Quality, Price and Location Can Increase Purchasing Decisions for Mobile Phones and Accecories

Authors: Desy Yanti Anggreni, Sri Sarbini, Wahyoe Herlyana Dewi, Karjono, Samsul Hadi, Nurul Qomariah

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Desy Yanti Anggreni: Muhammadiyah University of Jember
Sri Sarbini: Muhammadiyah University of Jember
Wahyoe Herlyana Dewi: Muhammadiyah University of Jember
Karjono: Muhammadiyah University of Jember
Samsul Hadi: Muhammadiyah University of Jember
Nurul Qomariah: Muhammadiyah University of Jember
Pages: 47-53
DOI:  10.35870/ijmsit.v3i1.943
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Exploring Key Determinants of Customer Satisfaction and Loyalty: Strategies for Business Sustainability in the Modern Era

Authors: Nany Budi Hardjayanti, Amirah Andika Rifdayanti , Satrya Bayu irawan

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Nany Budi Hardjayanti: Universitas Nani Bili Nusantara Sorong
Amirah Andika Rifdayanti : Raden Fatah State Islamic University Palembang
Satrya Bayu irawan: Universitas Nani Bili Nusantara Sorong
Pages: 107-115
DOI:  10.35870/ijmsit.v5i1.3781
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Store Atmosphere Analysis Moderates the Effect of Food and Beverage Quality and Service Quality on Consumer Satisfaction at Atlas Coffee and Bike in Pekanbaru City

Authors: Widya Handayani, Irham Fahmi, Sayed Mahdi, Zulfadli

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Widya Handayani: Riau University
Irham Fahmi: Syiah Kuala University
Sayed Mahdi: Syiah Kuala University
Zulfadli: Syiah Kuala University
Pages: 32-36
DOI:  10.35870/ijmsit.v2i2.774
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A Study of The Relationship Among Shopee E-commerce Platform E-service Quality, E-trust, E-customer Satisfaction and Behavioral Intentions of Online Shopping Customers

Authors: Galih Pratama, Erlita Ridanasti

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Galih Pratama: Islamic University of Indonesia
Erlita Ridanasti: Islamic University of Indonesia
Pages: 266-279
DOI:  10.35870/ijmsit.v3i2.1820
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The Effect of Islamic Service Quality on Customer Satisfaction and Loyalty in Islamic Banks in Indonesia

Authors: Anjelisa, Indah Fatmawati, Nuryakin

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Anjelisa: Muhammadiyah University Yogyakarta
Indah Fatmawati: Muhammadiyah University Yogyakarta
Nuryakin: Muhammadiyah University Yogyakarta
Pages: 70-74
DOI:  10.35870/ijmsit.v3i1.1041
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The Influence of Service Quality, Brand Image, and Customer Satisfaction on Customer Loyalty of Bekam Therapy Center Jember

Authors: Deddy Dwi Purnomo, Anindya Restu Permana, Dedy Irawan, Nurul Qomariah

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Deddy Dwi Purnomo: Universitas Muhammadiyah Jember
Anindya Restu Permana: Universitas Muhammadiyah Jember
Dedy Irawan: Universitas Muhammadiyah Jember
Nurul Qomariah: Universitas Muhammadiyah Jember
Pages: 157-164
DOI:  10.35870/ijmsit.v3i2.1309
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The Influence of Quality of Service and Customer Satisfaction With Customer Loyalty at PT. Bank Shinhan Indonesia Bandung Cihampelas Branch

Authors: Wala Erpurini

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Wala Erpurini: Universitas Pasundan Bandung
Pages: 1-8
DOI:  10.35870/ijmsit.v1i1.227
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Analysis of the Effect of Work From Home and the Use of Information Technology on Employee Performance Through Job Satisfaction as Intervening Variable (Study at the Lumajang Regional Forestry Service Branch and Jember Regional Forestry Service Branch)

Authors: Sriyaningsih Sriyaningsih, Ni Nyoman Putu Martini, Nursaid Nursaid

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Sriyaningsih Sriyaningsih: Universitas Muhammadiyah Jember
Ni Nyoman Putu Martini: Universitas Muhammadiyah Jember
Nursaid Nursaid: Universitas Muhammadiyah Jember
Pages: 45-55
DOI:  10.35870/ijmsit.v2i1.469
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Analysis of Overbooking Management Strategies at Garuda Indonesia Airline at Zainuddin Abdul Madjid Lombok International Airport

Authors: Furkan, Amelia Puspa Tamara

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Furkan: Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
Amelia Puspa Tamara: Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
Pages: 667-676
DOI:  10.35870/ijmsit.v6i1.6735
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Customer Satisfaction Based on Marketing Mix Strategy (7P) at PT Tirta Perkasa Sejahtera Bondowoso

Authors: Inge Cellianada Cahyono, Dani Kurniawan, Indri Agustin, Arik Muji Winarni, Setiyo Budi Tripriyono, Maghfur El Muhammady, Nurul Qomariah, Nursaid, Mu’ah

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Inge Cellianada Cahyono: Universitas Muhammadiyah Jember
Dani Kurniawan: Universitas Muhammadiyah Jember
Indri Agustin: Universitas Muhammadiyah Jember
Arik Muji Winarni: Universitas Muhammadiyah Jember
Setiyo Budi Tripriyono: Universitas Muhammadiyah Jember
Maghfur El Muhammady: Universitas Muhammadiyah Jember
Nurul Qomariah: Universitas Muhammadiyah Jember
Nursaid: Universitas Muhammadiyah Jember
Mu’ah: Institut Teknologi dan Bisnis Ahmad Dahlan Lamongan
Pages: 446-455
DOI:  10.35870/ijmsit.v5i2.6087
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The Relationship Between Performance Management and The Quality of Animal, Fish, and Plant Quarantine Services

Authors: Apris Beniawan, Lijan Poltak Sinambela

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Apris Beniawan: Nasional University
Lijan Poltak Sinambela: Nasional University
Pages: 32-38
DOI:  10.35870/ijmsit.v5i1.3621
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The Importance of Work Environment and Knowledge Management in Improving Employee Performance

Authors: Yuli Nunul Mirawati, Nurul Qomariah, Abadi Sanosra

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Yuli Nunul Mirawati: Universitas Muhammadiyah Jember
Nurul Qomariah: Universitas Muhammadiyah Jember
Abadi Sanosra: Universitas Muhammadiyah Jember
Pages: 228-235
DOI:  10.35870/ijmsit.v4i2.2866
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Implementation of Data Security Framework in Microservices Cloud Computing Architecture for E-Learning Platform

Authors: Fika Ulfa Widowati

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Fika Ulfa Widowati: University 17 Augustus 1945 Semarang
Pages: 29-38
DOI:  10.35870/ijmsit.v6i1.6599
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