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Human Technology Collaboration and Digital Ecosystem Capability on Employee Digital Performance: The Mediating Role of Digital Resilience in The Banking Sector

  • Dian Kurniawan1
  • Fitri Ajeng Sari2
  • Alfin Nurfahmi Mufreni3
  • Lucky Radi Rinandiyana4*
1,2,3,4 Universitas Siliwangi
* Corresponding Author: Lucky Radi Rinandiyana

Abstract

This study aims to analyze the effect of Smart Technology Integration, HumanTechnology Collaboration, and Digital Ecosystem Capability on Employee Digital Performance with Digital Resilience as a mediating variable among banking sector employees in Tasikmalaya City. A quantitative survey approach was employed using an interval-scaled questionnaire. Out of 200 questionnaires distributed via judgement sampling, 137 clean responses were analyzed using Structural Equation Modeling (SEM) in AMOS. The results demonstrate that Smart Technology Integration (β = 0.284), Human–Technology Collaboration (β = 0.312), and Digital Ecosystem Capability (β = 0.240) significantly enhance Digital Resilience. Digital Resilience has the strongest direct effect on Employee Digital Performance (β = 0.468). The empirical results demonstrate that Smart Technology Integration, Human–Technology Collaboration, and Digital Ecosystem Capability significantly and positively enhance Digital Resilience. Furthermore, Digital Resilience exhibits the most dominant direct impact on Employee Digital Performance in the Banking Sector. Bootstrapping analysis confirms that Digital Resilience significantly serves as a partial mediator that converts organizational technology capabilities into individual employee digital performance capacities. These findings offer practical implications for banking management in aligning artificial intelligence governance and operational resilience with Financial Services Authority (OJK) regulatory guidelines.

Keywords

Smart Technology Integration Human Technology Collaboration Digital Ecosystem Capability Digital Resilience Employee Digital Performance

How to Cite

Citation Format
Kurniawan, D., Sari, F. A., Mufreni, A. N. F., & Rinandiyana, R. L. R. (2026). Human Technology Collaboration and Digital Ecosystem Capability on Employee Digital Performance: The Mediating Role of Digital Resilience in The Banking Sector. International Journal of Management Science and Information Technology, 6(2), 3206-3212. https://doi.org/10.35870/ijmsit.v6i2.8936

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Author Biographies

Dian Kurniawan, Universitas Siliwangi

Management Study Program, Faculty of Economics and Business, Universitas Siliwangi, Tasikmalaya City, West Java Province, Indonesia

Fitri Ajeng Sari, Universitas Siliwangi

Management Study Program, Faculty of Economics and Business, Universitas Siliwangi, Tasikmalaya City, West Java Province, Indonesia

Alfin Nurfahmi Mufreni, Universitas Siliwangi

Management Study Program, Faculty of Economics and Business, Universitas Siliwangi, Tasikmalaya City, West Java Province, Indonesia

Lucky Radi Rinandiyana, Universitas Siliwangi

Management Study Program, Faculty of Economics and Business, Universitas Siliwangi, Tasikmalaya City, West Java Province, Indonesia

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Copyright (c) 2026 Dian Kurniawan, Fitri Ajeng Sari, Alfin Nurfahmi Mufreni, Lucky Radi Rinandiyana

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This work is licensed under a Creative Commons Attribution 4.0 International License.

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