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Abstract

This study examines the implementation of the Whistleblowing System (WBS) policy as an internal oversight mechanism at the Secretariat General of the Indonesian House of Representatives. It identifies supporting factors, implementation barriers, and priorities for strengthening the system. A qualitative case study was conducted through semi-structured interviews with seven purposively selected informants, observation, and documentary review. Data were analyzed thematically using Edwards’ policy implementation model and interpreted through the COSO internal control framework. Administrative records show that 1,084 submissions were recorded between 2016 and the first half of 2026, of which four were accepted and 1,080 were rejected. Of the 876 submissions in the first half of 2026, 860 were administratively classified as “spam”; the source report does not define this category or specify its classification criteria. The findings indicate that regulations, standard operating procedures, designated personnel, and an online application support implementation. However, uneven understanding of reporting procedures, fear of retaliation, capacity constraints, application disruptions, and incomplete feedback on corrective actions limit its contribution to internal oversight. Strengthening should prioritize practical reporting guidance and explicit protection against retaliation, followed by clearer procedures for clarifying incomplete reports and communicating progress. Reliable technology and documented monitoring of corrective actions through completion should support these improvements. The study highlights the importance of connecting formal reporting arrangements with employee trust and verifiable corrective action.

Keywords

Policy implementation Whistleblowing System Internal oversight Whistleblower protection

How to Cite

Citation Format
Sevrina, Z., Soemartono, T., & Rahmadi, H. (2026). Implementation of the Whistleblowing System Policy as an Internal Oversight Mechanism at the Sekretariat Jenderal DPR RI. International Journal of Management Science and Information Technology, 6(2), 3124-3132. https://doi.org/10.35870/ijmsit.v6i2.8920

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Author Biographies

Zelka Sevrina, Universitas Prof Dr Moestopo

Master of Public Administration Study Program, Faculty of Social and Political Sciences, Universitas Prof. Dr. Moestopo University (Beragama), Central Jakarta City, Special Capital Region of Jakarta, Indonesia

Triyuni Soemartono, Universitas Prof Dr Moestopo

Master of Public Administration Study Program, Faculty of Social and Political Sciences, Universitas Prof. Dr. Moestopo University (Beragama), Central Jakarta City, Special Capital Region of Jakarta, Indonesia

Hanan Rahmadi, Universitas Prof Dr Moestopo

Master of Public Administration Study Program, Faculty of Social and Political Sciences, Universitas Prof. Dr. Moestopo University (Beragama), Central Jakarta City, Special Capital Region of Jakarta, Indonesia

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Copyright (c) 2026 Zelka Sevrina, Triyuni Soemartono, Hanan Rahmadi

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