Published: 2026-07-25

A Multicriteria Decision Support System for Used Smartphone Price Determination Using CRITIC–MARCOS

DOI: 10.35870/ijmsit.v6i2.7929

Laili Fitriyani, Anteng Widodo, Yudie Irawan
  • Laili Fitriyani: Universitas Muria Kudus
  • Anteng Widodo: Universitas Muria Kudus
  • Yudie Irawan: Universitas Muria Kudus
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Abstract

Used smartphone price determination at FS Phone Store Jepara has relied mainly on the seller’s subjective judgment, resulting in inconsistent valuation across units with comparable specifications and condition. This study developed a multicriteria decision support model that integrates the Criteria Importance Through Intercriteria Correlation (CRITIC) method for objective criteria weighting with the Measurement of Alternatives and Ranking according to Compromise Solution (MARCOS) method for alternative ranking, applied to 100 used smartphone alternatives evaluated on nine criteria: physical condition, RAM, ROM, chipset, camera, battery health, usage age, warranty, and completeness. To align the technical assessment with real market conditions, a market-price correction (85% MARCOS utility score plus 15% normalized market-price score) was applied to the final ranking. The proposed ranking was compared with Weighted Product (WP), MOORA, and Simple Additive Weighting (SAW) using Spearman rank correlation, and the accuracy of the resulting price recommendation was evaluated against an Independent Market Reference Price using Mean Absolute Error (MAE) and Mean Absolute Percentage Error (MAPE). The results show that Usage Age obtained the highest CRITIC weight (21.12%) and Camera the lowest (8.22%). The final price-corrected ranking achieved a strong to very strong correlation with SAW (rₛ = 0.9291), WP (rₛ = 0.8015), and MOORA (rₛ = 0.8256), and produced price recommendations with an MAE of IDR 90,600 and a MAPE of 4.63%, classified as highly accurate. The proposed model was implemented as a web-based decision support system, validated through black-box testing, user acceptance testing, and manual calculation verification, providing FS Phone Store Jepara with an objective, consistent, and market-aware tool for used smartphone price determination.

Keywords

CRITIC; MARCOS; Decision support system; Multicriteria decision making; Used smartphone; Price recommendation

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How to Cite

Fitriyani, L., Widodo, A., & Irawan, Y. (2026). A Multicriteria Decision Support System for Used Smartphone Price Determination Using CRITIC–MARCOS. International Journal of Management Science and Information Technology, 6(2), 1347-1363. https://doi.org/10.35870/ijmsit.v6i2.7929
Article Information

This article has been peer-reviewed and published in the International Journal of Management Science and Information Technology. The content is available under the terms of the Creative Commons Attribution 4.0 International License.

  • Issue: Vol. 6 No. 2 (2026)

  • Section: Articles

  • Published: 2026-07-25

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Author Biographies
Laili Fitriyani, Universitas Muria Kudus
Google Scholar ResearchGate ORCID

Information Systems Study Program, Faculty of Engineering, Universitas Muria Kudus, Kudus Regency, Central Java, Indonesia

Anteng Widodo, Universitas Muria Kudus
Google Scholar ResearchGate ORCID

Information Systems Study Program, Faculty of Engineering, Universitas Muria Kudus, Kudus Regency, Central Java, Indonesia

Yudie Irawan, Universitas Muria Kudus
Google Scholar ResearchGate ORCID

Information Systems Study Program, Faculty of Engineering, Universitas Muria Kudus, Kudus Regency, Central Java, Indonesia

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