Wicaksono, Erwin, Fauziah Fauziah, and Deny Hidayatullah. “Implementasi Electronic Customer Relationship Management Menggunakan Metode Framework of Dynamic Berbasis Web”. Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) 5, no. 4 (December 30, 2021): 371–380. Accessed June 4, 2026. https://journal.lembagakita.com/jtik/article/view/226.