Prabaswara, Edson Abrar Rasendria, and Hilda Yunita Wono. “Interpersonal Communication and Customer Satisfaction: Evidence from a Premium Café in Surabaya”. Jurnal JTIK (Jurnal Teknologi Informasi Dan Komunikasi), vol. 10, no. 4, Oct. 2026, pp. 1478-86, https://doi.org/10.35870/jtik.v10i4.6851.