E. Wicaksono, F. Fauziah, and D. Hidayatullah, “Implementasi Electronic Customer Relationship Management menggunakan Metode Framework of Dynamic berbasis Web”, J. Teknol. Inf. Komun, vol. 5, no. 4, pp. 371–380, Dec. 2021, doi: 10.35870/jtik.v5i4.226.